Impacto de la tercerización de actividades logísticas en la última milla al mercado logístico colombiano
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Fecha
2024
Autores
Contreras Pérez, Jaime Rolando
Peñaloza Mendoza, Jhon Mario
Peñaranda Duran, Angie Sirley
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Editor
Ediciones Univesidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
Este artículo analizó el impacto de la tercerización de actividades logísticas en la última milla en el mercado logístico colombiano, mediante la identificación de las prácticas óptimas empleadas por las empresas en las operaciones logísticas de última milla, la descripción de las razones para implementar la tercerización en estas operaciones, y la definición de los beneficios que conlleva su ejecución. Este estudio es de enorme importancia debido a que la tercerización en
la última milla ofrece ventajas significativas en términos de eficiencia, flexibilidad, reducción de costos, y mejora en la experiencia del cliente, haciendo que sea una estrategia clave para muchas empresas en el competitivo entorno actual. La investigación fue realizada bajo el paradigma interpretativo, utilizando un diseño hermenéutico que incluyó bases de datos como Google Académico, Scielo, repositorios de diferentes universidades, Mendeley, la Revista UIS y apartados de libros. En base a los resultados, se identificaron diferentes prácticas en los procesos administrativos respecto a seguridad y contratación de terceros, además de aspectos de infraestructura general en implementación de prácticas de multimodal y aspectos tecnológicos e informáticos para la eficiencia en el proceso de última milla, de igual forma, se describió la tecnología, el comercio electrónico, la logística 4.0, la economía colaborativa, la seguridad y la experiencia del cliente, como algunas de las razones y/o tendencias por las cuales las empresas colombianas deberían implementar la tercerización de última milla, y finalmente, los beneficios que trae la tercerización en la última milla; es la eficiencia en los procesos logística, la reducción de tiempo, la adaptación sobre el entorno de mercado, aplicación de tecnología de punta, conocimiento y control de la mercancía en tiempo real hasta la entrega.
This article analyzed the impact of the outsourcing of logistics activities in the last mile in the Colombian logistics market, by identifying the best practices used by companies in last-mile logistics operations, description the reasons for implementing outsourcing in these operations, and the definition of the benefits associated with its implementation. This study is of enormous importance because last-mile outsourcing offers significant advantages in terms of efficiency, flexibility, cost reduction, and improved customer experience, making it a key strategy for many companies in today’s competitive environment. The research was conducted under the interpretative paradigm, using a hermeneutic design that included databases such as Academic Google, Scielo, repositories of different universities, Mendeley, the UIS Magazine, and book sections. Based on the results, different practices were identified in the administrative processes regarding security and third-party hiring, in addition to general infrastructure aspects in the implementation of multimodal practices and technological and informatics aspects for efficiency in the last mile process, technology, electronic commerce was also described, logistics 4.0, the collaborative economy, security, and customer experience, as some of the reasons and/or trends why Colombian companies should implement last mile outsourcing, and finally, the benefits of outsourcing in the last mile; is efficiency in logistics processes, reduction of time, adaptation on the market environment, application of cutting-edge technology, knowledge and control of the goods in real-time until delivery.
This article analyzed the impact of the outsourcing of logistics activities in the last mile in the Colombian logistics market, by identifying the best practices used by companies in last-mile logistics operations, description the reasons for implementing outsourcing in these operations, and the definition of the benefits associated with its implementation. This study is of enormous importance because last-mile outsourcing offers significant advantages in terms of efficiency, flexibility, cost reduction, and improved customer experience, making it a key strategy for many companies in today’s competitive environment. The research was conducted under the interpretative paradigm, using a hermeneutic design that included databases such as Academic Google, Scielo, repositories of different universities, Mendeley, the UIS Magazine, and book sections. Based on the results, different practices were identified in the administrative processes regarding security and third-party hiring, in addition to general infrastructure aspects in the implementation of multimodal practices and technological and informatics aspects for efficiency in the last mile process, technology, electronic commerce was also described, logistics 4.0, the collaborative economy, security, and customer experience, as some of the reasons and/or trends why Colombian companies should implement last mile outsourcing, and finally, the benefits of outsourcing in the last mile; is efficiency in logistics processes, reduction of time, adaptation on the market environment, application of cutting-edge technology, knowledge and control of the goods in real-time until delivery.
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Palabras clave
Outsourcing, Última milla, Logística, Cadena de suministro, Transporte, Colombia
