Proyecto de identificación de desperdicios en la cadena de valor de reparaciones de motores 793D del cliente Drummond Ltd. Colombia a través de la metodología lean manufacturing
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Fecha
2020
Autores
Terraza Duarte, Erica Janioth
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Ediciones Universidad Simón Bolívar
Facultad de Ingenierías
Facultad de Ingenierías
Resumen
El mundo actual se encuentra cada vez más signado por los procesos de globalización y la
dinámica económica, social y cultural, lo que en consecuencia ha ocasionado que las
organizaciones busquen constantemente mantenerse competitivas en un entorno cambiante,
exigente y lleno de incertidumbre.
La creciente competencia en la industria minera ha sido el detonante de la búsqueda
incansable por el mejoramiento de cada uno de los procesos involucrados en las
reparaciones, la introducción de nuevos métodos, técnicas gerenciales o administrativas y la
inversión en equipos y maquinarias de tecnología más avanzada, ya que de esta depende
directamente la satisfacción del cliente respecto al producto en sí mismo, su calidad,
disponibilidad y tiempo de entrega.
De esta forma es precisamente el cliente quien determina la dinámica de la cadena de
suministros de una empresa, permitiendo lograr un crecimiento económico y el
posicionamiento en el mercado actual, es por esto que se hace necesario introducir cambios
en la empresa que permitan elevar sus niveles de productividad y rentabilidad.
El presente proyecto se lleva a cabo en la empresa RELIANZ MINING SOLUTIONS,
ubicada en el municipio de Soledad, con el objetivo de presentar un proyecto de
trasformación de la cadena de valor para motores 793D, enfocándonos principalmente en
DRUMMOND LTDA, identificado como el cliente que representa actualmente más ventas,
permitiendo así a la organización, establecer estándares, mejorar los tiempos de respuesta y
la calidad del servicio ofrecido a sus clientes.
Today's world is increasingly marked by globalization processes and economic, social and cultural dynamics, which consequently has caused organizations to constantly seek to stay competitive in a changing, demanding and uncertain environment. The growing competition in the mining industry has been the trigger for the tireless search for the improvement of each of the processes involved in repairs, the introduction of new methods, managerial or administrative techniques and the investment in equipment and machinery of the most advanced technology. , since the satisfaction of the client with respect to the product itself, its quality, availability and delivery time depends directly on this. In this way, it is precisely the client who determines the dynamics of a company's supply chain, allowing economic growth and positioning in the current market to be achieved, which is why it is necessary to introduce changes in the company that allow raising its levels productivity and profitability. This project is carried out in the company RELIANZ MINING SOLUTIONS, located in the municipality of Soledad, with the aim of presenting a project to transform the value chain for 793D engines, focusing mainly on DRUMMOND LTDA, identified as the client that It currently represents more sales, thus allowing the organization to establish standards, improve response times and the quality of service offered to its customers.
Today's world is increasingly marked by globalization processes and economic, social and cultural dynamics, which consequently has caused organizations to constantly seek to stay competitive in a changing, demanding and uncertain environment. The growing competition in the mining industry has been the trigger for the tireless search for the improvement of each of the processes involved in repairs, the introduction of new methods, managerial or administrative techniques and the investment in equipment and machinery of the most advanced technology. , since the satisfaction of the client with respect to the product itself, its quality, availability and delivery time depends directly on this. In this way, it is precisely the client who determines the dynamics of a company's supply chain, allowing economic growth and positioning in the current market to be achieved, which is why it is necessary to introduce changes in the company that allow raising its levels productivity and profitability. This project is carried out in the company RELIANZ MINING SOLUTIONS, located in the municipality of Soledad, with the aim of presenting a project to transform the value chain for 793D engines, focusing mainly on DRUMMOND LTDA, identified as the client that It currently represents more sales, thus allowing the organization to establish standards, improve response times and the quality of service offered to its customers.
Descripción
Palabras clave
Cadena de valor, Cliente, Componente, Reparación, Indicador, Propuesta, Mejora, Desperdicio, Tiempo de ciclo, Value chain, Customer, Componen, Repair, Indicator, Proposal, Improvement, Waste, Cycle time
