Influencia del clima organizacional sobre la salud mental en trabajadores de una institución prestadora de servicios de salud en el distrito de Barranquilla
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Fecha
2024
Autores
Charris Polo, Ladys Mailed
Saldarriaga Genes, Guillermina
Sanz Rodríguez, Shirli Ariana
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
El clima organizacional se erige como un elemento neurálgico en el ecosistema de las instituciones prestadoras de servicios de salud, configurándose como un factor determinante que impacta directamente la calidad de la atención al usuario. La dinámica de este entorno laboral trasciende la mera percepción subjetiva y se consolida como un vector crítico que condiciona el desempeño profesional y la experiencia asistencial. La evidencia científica ha documentado de manera consistente que un ambiente laboral positivo, caracterizado por un liderazgo transformacional, una comunicación transparente, una cultura colaborativa y un sistema de reconocimiento efectivo, genera múltiples beneficios organizacionales. Estos se traducen en una mayor satisfacción laboral, un compromiso institucional más robusto y superiores niveles de productividad entre los profesionales de la salud. En contraste, un clima organizacional adverso marcado por la ausencia de liderazgo, comunicación deficiente, alta carga emocional y bajos niveles de motivación puede desencadenar consecuencias críticas tanto para los trabajadores como para los usuarios del sistema de salud. Las implicaciones de este escenario se manifiestan en fenómenos como la alta rotación laboral, el incremento del ausentismo y el síndrome de burnout, elementos que deterioran sistemáticamente la calidad asistencial y comprometen la seguridad del paciente. El contexto colombiano revela una realidad particularmente compleja. Estudios recientes evidencian que el 42% de los profesionales de la salud perciben su entorno laboral como poco propicio para un desempeño óptimo, lo que ha provocado un aumento del 20% en las quejas por atención deficiente durante los últimos tres años. Además, un preocupante 58% de los profesionales sanitarios reportan niveles moderados a altos de alteraciones psicosociales, subrayando la urgencia de abordar esta problemática. No obstante, a pesar de la creciente documentación sobre la relevancia del clima organizacional, persiste una brecha significativa en la investigación, especialmente en contextos locales específicos como Barranquilla. Esta limitación representa tanto un desafío como una oportunidad para profundizar en la comprensión de las dinámicas que configuran el ambiente laboral en instituciones de salud.
Organizational climate emerges as a critical element within the ecosystem of healthcare service providers, functioning as a determinant factor that directly impacts the quality of patient care. The dynamics of this work environment extend beyond subjective perceptions, solidifying its role as a critical vector influencing professional performance and the care experience. Scientific evidence consistently highlights that a positive work environment characterized by transformational leadership, transparent communication, a collaborative culture, and an effective recognition system yields numerous organizational benefits. These benefits include higher job satisfaction, stronger institutional commitment, and increased productivity among healthcare professionals. Conversely, an adverse organizational climate marked by a lack of leadership, poor communication, emotional overload, and low motivation can trigger critical consequences for both workers and system users. This scenario manifests in phenomena such as high staff turnover, increased absenteeism, and burnout syndrome, which systematically degrade care quality and jeopardize patient safety. The Colombian context presents a particularly complex reality. Recent studies reveal that 42% of healthcare professionals perceive their work environment as not conducive to optimal performance, resulting in a 20% increase in complaints about poor care over the past three years. Additionally, a concerning 58% of healthcare professionals report moderate to high levels of psychosocial disturbances, underscoring the urgency of addressing this issue. Despite the growing body of evidence on the relevance of organizational climate, a significant research gap persists, especially in specific local contexts such as Barranquilla. This limitation represents both a challenge and an opportunity to deepen the understanding of the dynamics shaping the work environment in healthcare institutions.
Organizational climate emerges as a critical element within the ecosystem of healthcare service providers, functioning as a determinant factor that directly impacts the quality of patient care. The dynamics of this work environment extend beyond subjective perceptions, solidifying its role as a critical vector influencing professional performance and the care experience. Scientific evidence consistently highlights that a positive work environment characterized by transformational leadership, transparent communication, a collaborative culture, and an effective recognition system yields numerous organizational benefits. These benefits include higher job satisfaction, stronger institutional commitment, and increased productivity among healthcare professionals. Conversely, an adverse organizational climate marked by a lack of leadership, poor communication, emotional overload, and low motivation can trigger critical consequences for both workers and system users. This scenario manifests in phenomena such as high staff turnover, increased absenteeism, and burnout syndrome, which systematically degrade care quality and jeopardize patient safety. The Colombian context presents a particularly complex reality. Recent studies reveal that 42% of healthcare professionals perceive their work environment as not conducive to optimal performance, resulting in a 20% increase in complaints about poor care over the past three years. Additionally, a concerning 58% of healthcare professionals report moderate to high levels of psychosocial disturbances, underscoring the urgency of addressing this issue. Despite the growing body of evidence on the relevance of organizational climate, a significant research gap persists, especially in specific local contexts such as Barranquilla. This limitation represents both a challenge and an opportunity to deepen the understanding of the dynamics shaping the work environment in healthcare institutions.
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Palabras clave
Clima Organizacional, Salud Mental, Servicios de Salud, Depresión, Ansiedad
