Enfoque estratégico para fortalecer la accesibilidad a las unidades de cuidado intensivo desde la IPS UCIS Colombia Norte de Santander
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Fecha
2024
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
La investigación se realizó con el objetivo de formular un enfoque estratégico para
mejorar la accesibilidad al servicio de salud de unidad de Cuidado Intensivo Adulto,
Neonatal y Pediátrico de la IPS UCIS Colombia, en Cúcuta Norte de Santander, 2023.
Mediante una metodología de estudio de tipo cuantitativo, con enfoque deductivo de
diseño de campo no experimental y bibliográfico, el universo muestral constituido por
211 usuarios atendidos durante el periodo de 2023 en la unidad de cuidado intensivo
Adulto, neonatal y pediátrico. Para la recolección de datos se utilizó un instrumento
adaptado del modelo evaluativo en salud de Tanahashi. Se concluyó que la accesibilidad
en salud está integrada por conceptos amplios que van más allá de contextos de
aseguramiento e infraestructura o disponibilidad de recursos. En servicios tan complejos
como las unidades de cuidado intensivo ameritan una capacitación continua del personal
en temas de comunicación efectiva e información clara, tanto al familiar como al
paciente, así como también temas de relación entre el médico y el paciente y servicios
más humanos.
The research was carried out with the objective of formulating a strategic approach to improve the accessibility to the health service of the Adult, Neonatal and Pediatric Intensive Care Unit of the IPS UCIS Colombia. Cucuta, Norte de Santander, 2023. Through a quantitative study methodology, with a deductive approach of non-experimental and bibliographic field design, the sample universe constituted by 211 users attended during the period of 2023 in the adult, neonatal and pediatric intensive care unit. For data collection, an instrument adapted from the Tanahashi health evaluation model was used. It was concluded that health accessibility is integrated by broad concepts that go beyond contexts of insurance and infrastructure or availability of resources. In services as complex as intensive care units, they require continuous training of staff in topics of effective communication and clear information, both to the family and the patient, as well as topics of relationship between the doctor and the patient and more human services.
The research was carried out with the objective of formulating a strategic approach to improve the accessibility to the health service of the Adult, Neonatal and Pediatric Intensive Care Unit of the IPS UCIS Colombia. Cucuta, Norte de Santander, 2023. Through a quantitative study methodology, with a deductive approach of non-experimental and bibliographic field design, the sample universe constituted by 211 users attended during the period of 2023 in the adult, neonatal and pediatric intensive care unit. For data collection, an instrument adapted from the Tanahashi health evaluation model was used. It was concluded that health accessibility is integrated by broad concepts that go beyond contexts of insurance and infrastructure or availability of resources. In services as complex as intensive care units, they require continuous training of staff in topics of effective communication and clear information, both to the family and the patient, as well as topics of relationship between the doctor and the patient and more human services.
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Palabras clave
Accesibilidad, Servicio de salud, Unidad de cuidado intensivo, Humanización, Accessibility, Health service, Intensive Care Unit, Humanization
