Diseño y desarrollo de un aplicativo móvil para mejorar la atención al usuario en la empresa de transporte San Carlos LTDA
| datacite.rights | http://purl.org/coar/access_right/c_f1cf | |
| dc.contributor.advisor | Campos, Yeral | |
| dc.contributor.author | Almarales Segura, Edwin | |
| dc.contributor.author | Marchena de Alba, Sivied | |
| dc.contributor.author | Melgarejo Gomez, Johan | |
| dc.date | 30/12/2050 | |
| dc.date.accessioned | 2024-07-22T16:49:43Z | |
| dc.date.available | 2024-07-22T16:49:43Z | |
| dc.date.issued | 2023 | |
| dc.description.abstract | El presente proyecto de investigación tiene como objetivo diseñar y desarrollar un aplicativo móvil para la mejora de la atención al usuario en la empresa de transporte San Carlos en la ciudad de Barranquilla. El aplicativo móvil se diseñó con una interfaz intuitiva y fácil de usar, así como lo son las funciones y características que permiten al usuario conocer la ruta que siguen los vehículos, el tiempo de llegada, entre otros aspectos. Esta investigación se divide en tres fases metodológica: Identificación de las necesidades y expectativas de los clientes y operadores de la empresa San Carlos con respecto al servicio de transporte, diseño de los módulos del aplicativo móvil y la implementación del aplicativo móvil. La metodología utilizada para el avance del proyecto se basó en un análisis actual sobre el tema y en la realización de encuestas a los usuarios del servicio de transporte de la empresa, los resultados obtenidos indican que el diseño de un aplicativo móvil podría mejorar significativamente la calidad del servicio ofrecido por la empresa, en términos de accesibilidad, información y comodidad para los usuarios. Se espera que la implementación del aplicativo móvil contribuya a mejorar la satisfacción de los usuarios del servicio de transporte de la empresa. | spa |
| dc.description.abstract | The objective of this research project is to design and develop a mobile application to improve user service in the San Carlos transportation company in the city of Barranquilla. The mobile application was designed with an intuitive and easy-to-use interface, as well as functions and features that allow the user to know the status of the vehicles, the route they follow, the arrival time, among other aspects. This research is divided into three methodological phases: Identification of the needs and expectations of the clients and operators of the San Carlos company with respect to the transportation service, Design of the mobile application modules and the implementation of the mobile application. The methodology used to advance the project was based on a current analysis of the topic and on conducting surveys of users of the company's transportation service. The results obtained indicate that the design of a mobile application could significantly improve the quality. of the service offered by the company, in terms of accessibility, information and comfort for users. It is expected that the implementation of the mobile application will contribute to improving the satisfaction of users of the company's transportation service. | spa |
| dc.format.mimetype | ||
| dc.identifier.uri | https://hdl.handle.net/20.500.12442/14866 | |
| dc.language.iso | spa | |
| dc.publisher | Ediciones Universidad Simón Bolívar | spa |
| dc.publisher | Facultad de Ingenierías | spa |
| dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | eng |
| dc.rights.accessrights | info:eu-repo/semantics/embargoedAccess | |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | |
| dc.subject | Aplicativo móvil para la optimización en el transporte de una empresa | spa |
| dc.subject.keywords | Mobile application for optimization in the transport of a company | eng |
| dc.title | Diseño y desarrollo de un aplicativo móvil para mejorar la atención al usuario en la empresa de transporte San Carlos LTDA | spa |
| dc.type.driver | info:eu-repo/semantics/other | |
| dc.type.spa | Trabajo de grado - pregrado | |
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| oaire.version | info:eu-repo/semantics/acceptedVersion | |
| sb.programa | Ingeniería Industrial | spa |
| sb.sede | Sede Barranquilla | spa |
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