Estrategia de fortalecimiento en el desempeño del área de facturación de la empresa social del estado Hospital Universitario Erasmo Meoz de Cúcuta
Fecha
2024
Autores
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
Esta Investigación, permitió efectuar un diagnóstico del contexto actual del
procedimiento de facturación, frente a los errores más notables y principales causas de glosas
basados en el primer trimestre de las vigencias 2021, 2022 y 2023, en pro de fortalecer la gestión
financiera Objetivo Diseñar una estrategia que fortalezca el desempeño en el área de facturación
a través del procedimiento de facturación del Hospital Universitario Erasmo Meoz de Cúcuta,
que promueva la eficacia, eficiencia y efectividad institucional Metodología estudio tipo
cuantitativo, diseño de campo no experimental, nivel descriptivo, enfoque deductivo, población
de 85 personas, 95% nivel de confianza, 5% margen de error y muestreo probabilístico de tipo
aleatorio simple 46 colaboradores Resultados los informes revelan que las principales causas de
glosa recaen sobre el área de facturación así que, resulta necesario implementar mecanismos de
seguimiento, monitoreo y control para la gestión de glosas, debido al alto impacto que genera en
la sostenibilidad financiera. por ello, se propone el diseño de una estrategia que incluya el
personal de facturación y sus áreas transversales, buscando mejorar las actividades y
minimizando las glosas Conclusiones se observa poco interés de los directivos en la
optimización de los procedimientos especialmente el área de facturación siendo este fundamental
para el ingreso de recursos, por lo cual, se sugiere: fortalecer competencias, ajustar los perfiles de
cargo, hacer medición, análisis de las cargas laborales, identificar factores que llevan a la
rotación de personal, consiguiendo el flujo de recursos y ser una institución con menor
probabilidad de riesgo financiero.
This Research allowed us to carry out a diagnosis of the current context of the billing procedure, facing the most notable errors and main causes of glosses based on the first quarter of the 2021, 2022 and 2023 periods, in order to strengthen financial management Objective Design a strategy that strengthens performance in the billing area through the billing procedure of the Erasmo Meoz University Hospital of Cúcuta, which promotes institutional effectiveness, efficiency and effectiveness Methodology quantitative study, non-experimental field design,descriptive level, deductive approach, population of 85 people, 95% confidence level, 5% margin of error and simple random probabilistic sampling 46 collaborators Results The reports reveal that the main causes of gloss fall on the billing area, so it is necessary to implement monitoring mechanisms , monitoring and control for the management of glosses, due to the high impact it generates on financial sustainability. Therefore, the design of a strategy is proposed that includes the billing staff and their transversal areas, seeking to improve activities and minimizing glosses. Conclusions, little interest is observed on the part of managers in optimizing procedures, especially the billing area, being this fundamental for the entry of resources, therefore, it is suggested: strengthen competencies, adjust position profiles, measure, analyze workloads, identify factors that lead to personnel rotation, achieving the flow of resources and being a institution with the lowest probability of financial risk.
This Research allowed us to carry out a diagnosis of the current context of the billing procedure, facing the most notable errors and main causes of glosses based on the first quarter of the 2021, 2022 and 2023 periods, in order to strengthen financial management Objective Design a strategy that strengthens performance in the billing area through the billing procedure of the Erasmo Meoz University Hospital of Cúcuta, which promotes institutional effectiveness, efficiency and effectiveness Methodology quantitative study, non-experimental field design,descriptive level, deductive approach, population of 85 people, 95% confidence level, 5% margin of error and simple random probabilistic sampling 46 collaborators Results The reports reveal that the main causes of gloss fall on the billing area, so it is necessary to implement monitoring mechanisms , monitoring and control for the management of glosses, due to the high impact it generates on financial sustainability. Therefore, the design of a strategy is proposed that includes the billing staff and their transversal areas, seeking to improve activities and minimizing glosses. Conclusions, little interest is observed on the part of managers in optimizing procedures, especially the billing area, being this fundamental for the entry of resources, therefore, it is suggested: strengthen competencies, adjust position profiles, measure, analyze workloads, identify factors that lead to personnel rotation, achieving the flow of resources and being a institution with the lowest probability of financial risk.
Descripción
Palabras clave
Facturación, Glosas, Estrategia, Mejora, Procedimientos, Billing, Glosses, Strategy, Improvement, Procedures
