Clima organizacional y satisfacción laboral en contextos productivos del Caribe colombiano: una mirada desde distintos sectores económicos
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Fecha
2025
Autores
Sierra de Alba, Laura Sabina
Navarro Villarreal, Laura Vanessa
De la Hoz Jiménez, Michelle Lorena
Muñoz Sierra, Jean Carlos
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Editor
Ediciones Universidad Simón Bolívar
Facultad de Ciencias de la Salud
Facultad de Ciencias de la Salud
Resumen
Objetivos: Describir las percepciones de los trabajadores de distintos sectores
económicos del Caribe colombiano respecto al clima organizacional y la satisfacción
laboral en sus entornos laborales.
Materiales y Métodos: El presente estudio se desarrolló bajo un enfoque
cuantitativo, descriptivo y transversal, con el objetivo de analizar las percepciones
de los trabajadores sobre el clima organizacional y la satisfacción laboral en el
sector salud de Barranquilla, Atlántico. La población de estudio estuvo conformada
por 43 trabajadores, seleccionados mediante criterios de inclusión que consideraron
una antigüedad mínima de seis meses en sus respectivas instituciones, lo cual
garantizó una visión informada y representativa de las dinámicas internas del
entorno laboral. Para la recolección de datos, se emplearon cuestionarios
estructurados y validados, focalizados en dimensiones clave como liderazgo,
comunicación interna, capacitación y estructura organizacional. Además, se
incorporaron instrumentos complementarios recomendados por el Ministerio de
Salud de Colombia, con el fin de obtener una perspectiva integral sobre las
condiciones laborales y los factores de riesgo psicosocial presentes en el contexto
estudiado. El análisis de los datos se llevó a cabo utilizando herramientas
estadísticas modernas, específicamente el lenguaje de programación Python y sus
librerías especializadas (Pandas, NumPy y Seaborn). Estas herramientas
permitieron organizar, depurar y sintetizar la información de manera precisa y
eficiente. Asimismo, se emplearon representaciones gráficas, tales como diagramas
de barras y gráficos circulares, para ilustrar de forma clara las tendencias y
comparaciones entre las diferentes dimensiones evaluadas, facilitando así la
interpretación de los resultados. Estas estrategias analíticas no solo contribuyeron
a una mejor comprensión de los hallazgos, sino que también permitieron identificar
patrones relevantes y áreas de oportunidad para la mejora del clima organizacional
y la satisfacción laboral en el sector salud. Finalmente, todo el proceso investigativo
se desarrolló conforme a los principios éticos internacionales, garantizando la
confidencialidad y el consentimiento informado de los participantes, en
cumplimiento con las normativas vigentes en investigación con seres humanos.
Resultados: Los hallazgos revelan que la mayoría de los participantes se
desempeña en el sector servicios (86%), con predominancia femenina (53.5%) y
una concentración en los estratos socioeconómicos 2 y 3. En cuanto al nivel
educativo, sobresale la formación profesional (32.6%), y en términos de cargo,
predominan los roles administrativos y operativos. Respecto al clima organizacional,
se identificaron percepciones mayoritariamente negativas en dimensiones clave
como comunicación (86.0%), capacitación y desarrollo (81.4%) y estructura
organizacional (76.7%). Otras áreas como liderazgo, trabajo en equipo y ambiente
físico también reflejaron niveles críticos de insatisfacción. No obstante, el 86.3% de
los trabajadores manifestó estar satisfecho con su entorno laboral, lo que sugiere la
presencia de factores compensatorios como la estabilidad laboral o beneficios
tangibles.
Objectives: To describe the perceptions of workers from various economic sectors in the Colombian Caribbean regarding organizational climate and job satisfaction within their work environments. Materials and Methods: This study was conducted using a quantitative, descriptive, and cross-sectional approach aimed at analyzing workers’ perceptions of organizational climate and job satisfaction in the health sector of Barranquilla, Atlántico. The study population consisted of 43 workers selected based on inclusion criteria that required a minimum tenure of six months in their respective institutions, ensuring an informed and representative understanding of the internal dynamics of the work environment. Data collection was performed using structured and validated questionnaires focused on key dimensions such as leadership, internal communication, training, and organizational structure. Additionally, complementary instruments recommended by the Colombian Ministry of Health were incorporated to obtain a comprehensive perspective on labor conditions and psychosocial risk factors present in the studied context. Data analysis was carried out using modern statistical tools, specifically the Python programming language and its specialized libraries (Pandas, NumPy, and Seaborn). These tools enabled precise and efficient data organization, cleaning, and synthesis. Furthermore, graphical representations such as bar charts and pie charts were used to clearly illustrate trends and comparisons among the evaluated dimensions, facilitating result interpretation. These analytical strategies not only enhanced the understanding of the findings but also allowed the identification of relevant patterns and opportunities for improving organizational climate and job satisfaction in the health sector. Finally, the entire research process was conducted in accordance with international ethical principles, ensuring participant confidentiality and informed consent, in compliance with current regulations on human subjects research. Results: The findings reveal that the majority of participants work in the service sector (86%), with a female predominance (53.5%) and a concentration in socioeconomic strata 2 and 3. Regarding educational level, professional training was most common (32.6%), and in terms of job roles, administrative and operational positions predominated. Concerning organizational climate, predominantly negative perceptions were identified in key dimensions such as communication (86.0%), training and development (81.4%), and organizational structure (76.7%). Other areas, including leadership, teamwork, and physical environment, also reflected critical levels of dissatisfaction. Nevertheless, 86.3% of workers reported being satisfied with their work environment, suggesting the presence of compensatory factors such as job stability or tangible benefits.
Objectives: To describe the perceptions of workers from various economic sectors in the Colombian Caribbean regarding organizational climate and job satisfaction within their work environments. Materials and Methods: This study was conducted using a quantitative, descriptive, and cross-sectional approach aimed at analyzing workers’ perceptions of organizational climate and job satisfaction in the health sector of Barranquilla, Atlántico. The study population consisted of 43 workers selected based on inclusion criteria that required a minimum tenure of six months in their respective institutions, ensuring an informed and representative understanding of the internal dynamics of the work environment. Data collection was performed using structured and validated questionnaires focused on key dimensions such as leadership, internal communication, training, and organizational structure. Additionally, complementary instruments recommended by the Colombian Ministry of Health were incorporated to obtain a comprehensive perspective on labor conditions and psychosocial risk factors present in the studied context. Data analysis was carried out using modern statistical tools, specifically the Python programming language and its specialized libraries (Pandas, NumPy, and Seaborn). These tools enabled precise and efficient data organization, cleaning, and synthesis. Furthermore, graphical representations such as bar charts and pie charts were used to clearly illustrate trends and comparisons among the evaluated dimensions, facilitating result interpretation. These analytical strategies not only enhanced the understanding of the findings but also allowed the identification of relevant patterns and opportunities for improving organizational climate and job satisfaction in the health sector. Finally, the entire research process was conducted in accordance with international ethical principles, ensuring participant confidentiality and informed consent, in compliance with current regulations on human subjects research. Results: The findings reveal that the majority of participants work in the service sector (86%), with a female predominance (53.5%) and a concentration in socioeconomic strata 2 and 3. Regarding educational level, professional training was most common (32.6%), and in terms of job roles, administrative and operational positions predominated. Concerning organizational climate, predominantly negative perceptions were identified in key dimensions such as communication (86.0%), training and development (81.4%), and organizational structure (76.7%). Other areas, including leadership, teamwork, and physical environment, also reflected critical levels of dissatisfaction. Nevertheless, 86.3% of workers reported being satisfied with their work environment, suggesting the presence of compensatory factors such as job stability or tangible benefits.
Descripción
Palabras clave
Cultura organizacional, Satisfacción en el trabajo, Sector público-privado, Condiciones de trabajo
