Cultura organizacional y actitud al cambio en los colaboradores de una caja de compensación familiar del Atlántico
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Fecha
2024
Autores
Sanjuan Flórez, Jessica Paola
Soto Ferrari, Milena Silvana
Vásquez Muñoz, Lilibeth
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
En esta investigación se analizó los elementos de la cultura organizacional que tuvieron influencia en la actitud al cambio en los colaboradores en una Caja de compensación Familiar del departamento del Atlántico. El entorno profesional actual, caracterizado por tecnologías emergentes, mercados globalizados y cambios laborales, obliga a las organizaciones a gestionar no solo procesos y tecnología, sino también las actitudes de los empleados, quienes a menudo muestran resistencia al cambio. El estudio que respalda esta tesis es de tipo cuantitativo, no experimental, explicativo y transversal; el muestreo fue de tipo no probabilístico intencional o por juicio, entregándose 140 cuestionarios a los colaboradores del área educativa y servicios sociales de una caja de compensación del Atlántico. Los resultados de este estudio confirmaron que la colaboración, visión motivadora, apoyo a la innovación, y un enfoque en el cliente son factores de la cultura organizacional que influyen significativamente en la actitud de los empleados hacia el cambio. Se concluye que los elementos clave de la cultura organizacional,
como la coordinación efectiva, una visión clara, la innovación y el enfoque en el cliente, son fundamentales para fomentar una actitud positiva hacia el cambio. Reforzar estos aspectos mejora la disposición de los colaboradores y facilita una transición exitosa durante los procesos de cambio.
This research analyzed the elements of organizational culture that influenced employee’s attitudes toward change in a Family Compensation Fund in the Atlántico department. The current professional environment, characterized by emerging technologies, globalized markets, and labor changes, forces organizations to manage not only processes and technology but also employee attitudes, who often show resistance to change. The study supporting this thesis is quantitative, non-experimental, explanatory, and cross-sectional; the sampling method was non-probabilistic, intentional, or judgmental, with 140 questionnaires distributed to employees in the educational and social services areas of a compensation fund in Atlántico. The results confirmed that collaboration, a motivating vision, support for innovation, and a customer focus are organizational culture factors that significantly influence employees' attitudes toward change. It is concluded that key elements of organizational culture, such as effective coordination, a clear vision, innovation, and a customer focus, are essential for fostering a positive attitude toward change. Strengthening these aspects improves employee’s willingness and facilitates a successful transition during change processes.
This research analyzed the elements of organizational culture that influenced employee’s attitudes toward change in a Family Compensation Fund in the Atlántico department. The current professional environment, characterized by emerging technologies, globalized markets, and labor changes, forces organizations to manage not only processes and technology but also employee attitudes, who often show resistance to change. The study supporting this thesis is quantitative, non-experimental, explanatory, and cross-sectional; the sampling method was non-probabilistic, intentional, or judgmental, with 140 questionnaires distributed to employees in the educational and social services areas of a compensation fund in Atlántico. The results confirmed that collaboration, a motivating vision, support for innovation, and a customer focus are organizational culture factors that significantly influence employees' attitudes toward change. It is concluded that key elements of organizational culture, such as effective coordination, a clear vision, innovation, and a customer focus, are essential for fostering a positive attitude toward change. Strengthening these aspects improves employee’s willingness and facilitates a successful transition during change processes.
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Palabras clave
Cultura organizacional, Actitud al cambio, Misión, Adaptabilidad
