Propuesta de una metodología de integración de la norma ISO 9001:2015 y la Resolución 5095 de 2018 en una Institución de Servicios de Salud de la ciudad de Barranquilla
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Fecha
2024
Autores
Manotas Valencia, Virginia Rocío
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Ediciones Universidad Simón Bolívar
Facultad de Ingenierías
Facultad de Ingenierías
Resumen
El Sistema Obligatorio de Garantía de la Calidad en Salud (SOGCS) de Colombia,
provee a las Instituciones Prestadoras de Servicios de Salud (IPS) la posibilidad de acceder de
forma voluntaria al proceso de acreditación en salud del Sistema Único de Acreditación (SUA),
utilizada como una herramienta de mejoramiento hacia a estándares de calidad superiores a los
ofrecidos por los demás componentes del sistema (Decreto 780 de 2016). Dado que la
acreditación en salud requiere como etapa inicial afrontar el ciclo de preparación y los sistemas
de gestión basados en el modelo ISO 9001 han demostrado ser un excelente punto de partida
para ello, considerando que el 60% de las IPS (Betancourt & Ivonne, 2017) acreditadas han
implementado su sistema de gestión de la calidad a través de esta norma, conviene entonces
integrar estas dos normas, como medio para lograr la complementariedad y sinergia entre los
sistemas de gestión de calidad existentes y orientar los resultados ya logrados hacia el Sistema
Único de Acreditación (SUA) como decisión estratégica en términos de calidad y competitividad
para las IPS.
Los sistemas de Gestión ayudarán a las empresas a tener un mayor control y una buena
gestión de calidad en sus procesos, lo que permitirá una estandarización de los mismos a fin de
alcanzar un desempeño y un servicio consistente y eficaz. Si una empresa logra la certificación
en ISO esta le puede permitir aumentar sus utilidades, ganar más negocio, aumentar la
satisfacción de sus clientes a través de la buena gestión de procesos.
La acreditación es el resultado de los procesos de evaluación y seguimiento sistemático y
voluntario, permite obtener información fidedigna y objetiva sobre la calidad.
La acreditación en salud les permite a las empresas prestar servicios humanizados, así
mismo le permite generar confianza en los usuarios. La acreditación en salud facilita
adecuadamente la información a los usuarios. Los estándares de calidad fueron diseñados con el
fin de mejorar continuamente los procesos; así mismo tienen en cuenta la opinión de los usuarios
con el fin de dar respuesta a sus necesidades y expectativas. Con la acreditación en salud se
identifican oportunidades de mejora a través seguimiento y monitoreo.
The Mandatory Health Quality Assurance System (SOGCS) of Colombia provides Health Service Provider Institutions (IPS) with the possibility of voluntarily accessing the health accreditation process of the Single Accreditation System (SUA). used as an improvement tool towards quality standards higher than those offered by the other components of the system (Decree 780 of 2016). Given that health accreditation requires as an initial stage to face the preparation cycle and management systems based on the ISO 9001 model have proven to be an excellent starting point for this, considering that 60% of accredited IPS have implemented their system of quality management through this standard, it is therefore convenient to integrate these two standards, as a means to achieve complementarity and synergy between the existing quality management systems and guide the results already achieved towards the Single Accreditation System (SUA) as a strategic decision in terms of quality. and competitiveness for IPS. Management systems will help companies to have greater control and good quality management in their processes, which will allow their standardization in order to achieve consistent and effective performance and service. If a company achieves ISO certification, this can allow it to increase its profits, gain more business, and increase customer satisfaction through good process management. Accreditation is the result of systematic and voluntary evaluation and monitoring processes; it allows obtaining reliable and objective information on quality. Health accreditation allows companies to provide humanized services, and it also allows them to generate trust in users. Health accreditation adequately provides information to users. The quality standards were designed in order to continually improve processes; Likewise, they take into account the opinions of users in order to respond to their needs and expectations. With health accreditation, opportunities for improvement are identified through follow-up and monitoring.
The Mandatory Health Quality Assurance System (SOGCS) of Colombia provides Health Service Provider Institutions (IPS) with the possibility of voluntarily accessing the health accreditation process of the Single Accreditation System (SUA). used as an improvement tool towards quality standards higher than those offered by the other components of the system (Decree 780 of 2016). Given that health accreditation requires as an initial stage to face the preparation cycle and management systems based on the ISO 9001 model have proven to be an excellent starting point for this, considering that 60% of accredited IPS have implemented their system of quality management through this standard, it is therefore convenient to integrate these two standards, as a means to achieve complementarity and synergy between the existing quality management systems and guide the results already achieved towards the Single Accreditation System (SUA) as a strategic decision in terms of quality. and competitiveness for IPS. Management systems will help companies to have greater control and good quality management in their processes, which will allow their standardization in order to achieve consistent and effective performance and service. If a company achieves ISO certification, this can allow it to increase its profits, gain more business, and increase customer satisfaction through good process management. Accreditation is the result of systematic and voluntary evaluation and monitoring processes; it allows obtaining reliable and objective information on quality. Health accreditation allows companies to provide humanized services, and it also allows them to generate trust in users. Health accreditation adequately provides information to users. The quality standards were designed in order to continually improve processes; Likewise, they take into account the opinions of users in order to respond to their needs and expectations. With health accreditation, opportunities for improvement are identified through follow-up and monitoring.
Descripción
Palabras clave
Sistema de Gestión, Seguridad y Salud en el trabajo, IPS, Indicadores de Gestión, Gestión del Riesgo, Ciclo PHVA, Grupos de Interés
