Calidad del servicio de Pediatría: relación con la estancia prolongada en la E.S.E Hospital Niño Jesús de Barranquilla
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Fecha
2018
Autores
Cervantes Mendoza, Sandra
Carmona Escorcia, Eliana
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
Esta investigación se enmarca en un enfoque cuantitativo donde se propone analizar la relación de la calidad del servicio de pediatría y las estancias hospitalarias prolongada en la ESE HNJ de Barranquilla. Para ello se parte de unos fundamentos teórico-conceptuales generales (enfoque sistémico de las organizaciones) que permiten el acercamiento al fenómeno particular que tiene lugar en la precitada institución (dilación de las estancias y factores de calidad); características éstas que corresponden al método deductivo de investigación.
En cuanto a la información requerida, corresponde, por una parte, a información secundaria de fuentes institucionales. Su contenido estará relacionado con registros (indicadores) de desempeño de servicios del ESE HNJ. Por otra parte, se recabará información primaria originada en los usuarios del servicio de hospitalización o sus familiares, tocante a aspectos de calidad y satisfacción con servicios de la institución. La técnica empleada en este caso fue la encuesta, y el levantamiento de datos se desarrolló en un solo corte de tiempo. Esto último caracteriza un estudio transversal.
El tratamiento de la información procuró objetividad, consignándola de conformidad con la ocurrencia del fenómeno estudiado, esto es, sin manipulación deliberada de variables. De este modo el diseño metodológico es no experimental. El proyecto no pretende determinar relaciones causales entre las variables, sino la observación e interpretación detallada de sus comportamientos, es decir, que el alcance de la investigación es descriptivo.
This research is part of a quantitative approach where it is proposed to analyze the relationship between the quality and efficiency indicators of the pediatric service and the prolonged hospital stays in the ESN HNJ of Barranquilla. For this, we start from a general theoretical-conceptual foundation (systemic approach of the organizations) that allow the approach to the particular phenomenon that takes place in the aforementioned institution (delay of the stays and quality factors); These characteristics correspond to the research deductive method. Regarding the required information, it corresponds, on the one hand, to secondary information from institutional sources. Its content will be related to records (indicators) of performance of ESE HNJ services. On the other hand, primary information originated in the users of the hospitalization service or their relatives, regarding aspects of quality and satisfaction with services of the institution. The technique used in this case was the survey, and the data collection was developed in a single time cut. The latter characterizes a cross-sectional study., From October 26, November 30 and November 2 and November 6. The treatment of the information sought objectivity, consigning it in accordance with the occurrence of the studied phenomenon, that is, without deliberate manipulation of variables. In this way the methodological design is non-experimental. The project does not intend to determine causal relationships between the variables, but the observation and detailed interpretation of their behaviors, that is, that the scope of the research is descript
This research is part of a quantitative approach where it is proposed to analyze the relationship between the quality and efficiency indicators of the pediatric service and the prolonged hospital stays in the ESN HNJ of Barranquilla. For this, we start from a general theoretical-conceptual foundation (systemic approach of the organizations) that allow the approach to the particular phenomenon that takes place in the aforementioned institution (delay of the stays and quality factors); These characteristics correspond to the research deductive method. Regarding the required information, it corresponds, on the one hand, to secondary information from institutional sources. Its content will be related to records (indicators) of performance of ESE HNJ services. On the other hand, primary information originated in the users of the hospitalization service or their relatives, regarding aspects of quality and satisfaction with services of the institution. The technique used in this case was the survey, and the data collection was developed in a single time cut. The latter characterizes a cross-sectional study., From October 26, November 30 and November 2 and November 6. The treatment of the information sought objectivity, consigning it in accordance with the occurrence of the studied phenomenon, that is, without deliberate manipulation of variables. In this way the methodological design is non-experimental. The project does not intend to determine causal relationships between the variables, but the observation and detailed interpretation of their behaviors, that is, that the scope of the research is descript
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Palabras clave
Atención, Gestión de calidad, Salud, Hospitalización, Paciente