Certificaciones de calidad en Colombia: una revisión bibliográfica de los últimos 10 años
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Fecha
2022
Autores
Zuleta Bernier, Carlos Alfonso
Figueroa Barceló, Roymar
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
Esta investigación para su desarrollo implico identificar mediante el análisis documental de los
últimos 10 años la importancia de las certificaciones de calidad en Colombia, esto con el fin de
establecer diferentes aspectos como la competitividad y la innovación como una herramienta
fundamental para el desarrollo organizacional más allá relevancia que tiene la normativa. Es por
esto, que se llevó a cabo una metodología bajo una investigación de tipo hipotético-deductiva de
corte transversal que involucra diferentes fuentes de información como artículos, informes, entre
otros, apoyado en la revisión documental de los datos. Gracias a esto se llegó a la conclusión, que
la certificación en normas de calidad implica procesos que involucran la concientización de su
importancia, así como, llevar a cabo procesos de auditoría que permita contralar mejor los factores
de riesgo, dado a que la certificación de calidad influye tanto en la adquisición de un bien o servicio
por parte de un cliente, como el desarrollo de aspectos como la innovación y la competitividad
organizacional.
This research for its development involved identifying through the documentary analysis of the last 10 years the importance of quality certifications in Colombia, this in order to establish different aspects such as competitiveness and innovation as a fundamental tool for organizational development beyond relevance that has the regulations. That is why a methodology was carried out under a hypothetical-deductive cross-sectional investigation that involves different sources of information such as articles, reports, among others, supported by the documentary review of the data. Thanks to this, it was concluded that certification in quality standards involves processes that involve awareness of its importance, as well as carrying out audit processes that allow better control of risk factors, given that quality certification influences both the acquisition of a good or service by a client, such as the development of aspects such as innovation and organizational competitiveness.
This research for its development involved identifying through the documentary analysis of the last 10 years the importance of quality certifications in Colombia, this in order to establish different aspects such as competitiveness and innovation as a fundamental tool for organizational development beyond relevance that has the regulations. That is why a methodology was carried out under a hypothetical-deductive cross-sectional investigation that involves different sources of information such as articles, reports, among others, supported by the documentary review of the data. Thanks to this, it was concluded that certification in quality standards involves processes that involve awareness of its importance, as well as carrying out audit processes that allow better control of risk factors, given that quality certification influences both the acquisition of a good or service by a client, such as the development of aspects such as innovation and organizational competitiveness.
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Palabras clave
Diagnóstico, Marketing, Calidad, Competitividad, Sostenibilidad, Diagnosis, Marketing, Quality, Competitiveness, Sustainability