Gestión de la calidad y su relación con la competitividad en el sector manufacturero: una revisión de la literatura en el periodo 2010-2021
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Fecha
2021
Autores
Pérez Arana, María Luisa
Noriega Rodríguez, Lorena Paola
Hernández Llerena, Laura Vanessa
Olivo Padilla, Jessica Paola
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Ediciones Universidad Simón Bolívar
Facultad de Ingeniería
Facultad de Ingeniería
Resumen
Este articulo tiene como objetivo identificar en la literatura los modelos de sistemas de gestión de la calidad y competitividad para su caracterización en las organizaciones, sintetizar y analizar los resultados de producción científica relacionada con los sistemas de gestión de la calidad y la competitividad, la metodología adoptada por este fue hacer una revisión sistemática exploratoria, en la cual se encontraron pocos estudios abordados, lo que nos dio paso a la realización de un estudio detallado de las investigaciones asociadas a la gestión de la calidad a nivel integral de las organizaciones en el sector manufacturero y su relación con la competitividad. En cuanto a la literatura científica, el periodo de análisis pertenece al 2010 hasta el año 2021, se examinaron diversas realidades dichas por distintos autores y se llegó a una conclusión de acuerdo a los resultados obtenidos, lo que se quiere lograr con esta investigación es brindarle al sector empresarial un instrumento de aprendizaje, incentivándolos en la implementación de la gestión de la calidad, que es la clave para ser exitosa, logrando la satisfacción de los consumidores, la mejora en sus procesos y además, el aumento en su marca en el mercado, con esto se posicionará en un nivel competitivo sumamente alto.
This article aims to identify in the literature the models of quality and competitiveness management systems for their characterization in organizations, synthesize and analyze the results of scientific production related to quality management systems and competitiveness, the methodology Adopted by this, it was to carry out an exploratory systematic review, in which few studies were found, which led us to carry out a detailed study of the research associated with quality management at the comprehensive level of organizations in the sector. manufacturing and its relationship with competitiveness. Regarding the scientific literature, the analysis period belongs to 2010 to 2021, various realities said by different authors were examined and a conclusion was reached according to the results obtained, what we want to achieve with this research is to provide you with to the business sector a learning instrument, encouraging them in the implementation of quality management, which is the key to being successful, achieving consumer satisfaction, improving their processes and also increasing their brand in the market , with this you will position yourself at an extremely high competitive level.
This article aims to identify in the literature the models of quality and competitiveness management systems for their characterization in organizations, synthesize and analyze the results of scientific production related to quality management systems and competitiveness, the methodology Adopted by this, it was to carry out an exploratory systematic review, in which few studies were found, which led us to carry out a detailed study of the research associated with quality management at the comprehensive level of organizations in the sector. manufacturing and its relationship with competitiveness. Regarding the scientific literature, the analysis period belongs to 2010 to 2021, various realities said by different authors were examined and a conclusion was reached according to the results obtained, what we want to achieve with this research is to provide you with to the business sector a learning instrument, encouraging them in the implementation of quality management, which is the key to being successful, achieving consumer satisfaction, improving their processes and also increasing their brand in the market , with this you will position yourself at an extremely high competitive level.
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Palabras clave
Gestión de la calidad, Competitividad, Industria, Sector manufacturero, Quality management, Competitiveness, Industry, Manufacturing sector