Evaluación de la cuádruple meta como modelo de direccionamiento estratégico en una Clínica privada de Barranquilla
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Fecha
2022
Autores
Tarud Ayub, Roberto Jesús Antonio
Morales Danies, Luz Angela
Janna Díaz, Sasha Shalomé
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
Introducción: La cuádruple meta como modelo de direccionamiento estratégico busca desde el sistema de salud, generar mayor valor mediante la entrega de más y mejores resultados con los mismos o menores recursos; considerando el acceso y la cobertura implica que todas las personas y comunidades tengan oportunidad servicios de salud oportunos y de calidad, sin discriminación alguna; y para su obtención se demanda la determinación y ejecución de políticas y programas. Objetivo: Evaluar la cuádruple meta (CM) como modelo de direccionamiento en una Clínica de Barranquilla durante el periodo de enero de 2021 a junio de 2022. Metodología: Estudio cuantitativo, descriptivo, retrospectivo de una Clínica privada de Barranquilla, utilizando una matriz de datos consolidados categorizados de cada uno de los indicadores de los cuatro ejes: resultados en salud, experiencia en la atención, satisfacción de nuestros equipos y sostenibilidad financiera y análisis de datos estadísticos. Resultados: Para todo el año 2021, el porcentaje de cumplimiento se caracterizó por ser deficiente y bueno en todos los ejes de la cuádruple meta, mostrándose más evidente un cumplimento deficiente en el indicador de sostenibilidad financiera durante el primer semestre del año 2021, en el año 2022, se demostró una variación significativa a porcentaje de cumplimiento entre bueno y excelente en la mayoría de los ejes, demostrando que existe una mayor tendencia y al logro de objetivos con la aplicación de la esta herramienta. Conclusiones: A pesar de que los resultados de la prueba de Friedman, no muestran diferencias estadísticamente significativas entre los niveles de cumplimiento en los 4 cuatro ejes durante los 3 periodos en estudio, si muestran una tendencia positiva en los cuatro ejes al implementar la cuádruple meta.
Introduction: The quadruple goal as a strategic management model seeks from the health system to generate greater value by delivering more and better results with the same or fewer resources; Considering access and coverage, it implies that all people and communities have the opportunity of timely and quality health services, without any discrimination; and to obtain it, the determination and execution of policies and programs are demanded. Objective: Evaluate the quadruple goal (CM) as a management model in a Clinic in Barranquilla during the period from January 2021 to June 2022. Methodology: Quantitative, descriptive, retrospective study of a private clinic in Barranquilla, using a matrix of consolidated data categorized for each of the indicators of the four axes: health outcomes, experience in care, satisfaction of our teams and financial sustainability and analysis of Statistical data. Results: For the entire year 2021, the percentage of compliance was characterized by being poor and good in all the axes of the quadruple goal, showing poor compliance in the financial sustainability indicator during the first half of 2021, in the year 2022., a significant variation was shown in the percentage of compliance between good and excellent in most of the axes, demonstrating that there is a greater tendency and the achievement of objectives with the application of this tool. Conclusions: Although the results of the Friedman test do not show statistically significant differences between the levels of compliance in the 4 four axes during the 3 study periods, they do show a positive trend in the four axes when implementing the quadruple.
Introduction: The quadruple goal as a strategic management model seeks from the health system to generate greater value by delivering more and better results with the same or fewer resources; Considering access and coverage, it implies that all people and communities have the opportunity of timely and quality health services, without any discrimination; and to obtain it, the determination and execution of policies and programs are demanded. Objective: Evaluate the quadruple goal (CM) as a management model in a Clinic in Barranquilla during the period from January 2021 to June 2022. Methodology: Quantitative, descriptive, retrospective study of a private clinic in Barranquilla, using a matrix of consolidated data categorized for each of the indicators of the four axes: health outcomes, experience in care, satisfaction of our teams and financial sustainability and analysis of Statistical data. Results: For the entire year 2021, the percentage of compliance was characterized by being poor and good in all the axes of the quadruple goal, showing poor compliance in the financial sustainability indicator during the first half of 2021, in the year 2022., a significant variation was shown in the percentage of compliance between good and excellent in most of the axes, demonstrating that there is a greater tendency and the achievement of objectives with the application of this tool. Conclusions: Although the results of the Friedman test do not show statistically significant differences between the levels of compliance in the 4 four axes during the 3 study periods, they do show a positive trend in the four axes when implementing the quadruple.
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Cuádruple meta (CM), Resultados en salud, Experiencia en la atención, Satisfacción de nuestros equipos y sostenibilidad financiera y análisis de datos estadísticos, Direccionamiento estratégico, Sistema de salud, Estrategias, Quadruple goal (CM), Health outcomes, Care experience, Satisfaction of our teams and financial sustainability and statistical data analysis, Strategic direction, Health system, Strategies