Estrategias de humanización que permiten una atención de calidad en salud
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Fecha
2022
Autores
Pereira Aparicio, Linda Lucia
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
Con el pasar de los años, han surgido temas en particular como lo son la humanización de los profesionales de la salud y la atención de calidad, que en los últimos2 años han tenido un auge para lograr su implementación, dado que a causa de emergencias sanitarias la calidad y la calidez humana se han visto afectadas en gran medida por diversos factores.
Teniendo en cuenta que los profesionales de la salud tienen un ritmo de vida laboral rutinarios, se le añade que diariamente deben soportar malos tratos, observar sufrimientos, acompañar procesos de mejoría, deterioro o perdidas; logrando que su vida este constantemente en espacios estresantes, lo que genera una mala praxis de humanización y consigo una baja calidad en la atención para los usuarios que ingresan en busca de ayuda. Es por eso que en determinadas ocasiones las instituciones buscan fortalecer a como dé lugar estas cualidades que contribuyan a la mejora de procesos institucionales, porque por medio de estas prácticas es que depende la imagen de su institución; si la institución posee una imagen humana que brinda atención de calidad, entonces tendrá más clientes que
le ayudaran a generar ganancias abriendo un espacio en el mercado competitivo para crecer gradualmente y así ampliar su gama de servicios.
Over the years, particular issues have arisen such as the humanization of health professionals and quality care, which in the last 2 years have had a boom to achieve its implementation, given that due to health emergencies, quality and human warmth have been greatly affected by various factors. Taking into account that health professionals have a routine work life rhythm, it is added that daily they must endure mistreatment, observe suffering, accompany processes of improvement, deterioration or loss; making their life constantly in stressful spaces, which generates a bad humanization praxis and with it a low quality of care for users who come in search of help. That is why in certain occasions the institutions seek to strengthen these qualities that contribute to the improvement of institutional processes, because it is through these practices that the image of their institution depends; if the institution has a human image that provides quality care, then it will have more customers that will help to generate profits by opening a space in the competitive market to grow gradually and thus expand its range of services.
Over the years, particular issues have arisen such as the humanization of health professionals and quality care, which in the last 2 years have had a boom to achieve its implementation, given that due to health emergencies, quality and human warmth have been greatly affected by various factors. Taking into account that health professionals have a routine work life rhythm, it is added that daily they must endure mistreatment, observe suffering, accompany processes of improvement, deterioration or loss; making their life constantly in stressful spaces, which generates a bad humanization praxis and with it a low quality of care for users who come in search of help. That is why in certain occasions the institutions seek to strengthen these qualities that contribute to the improvement of institutional processes, because it is through these practices that the image of their institution depends; if the institution has a human image that provides quality care, then it will have more customers that will help to generate profits by opening a space in the competitive market to grow gradually and thus expand its range of services.
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Palabras clave
Humanización, Humanización del talento humano, Atención de calidad, Servicios de salud, Humanization, Humanization of human talent, Quality care, Health services
