El teletrabajo y la tercerización en los Call centers en Barranquilla
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Fecha
2020
Autores
Bolivar Pedroza, Jennifer
Palomo Vasquez, Heriberto
Torre Negra Ariza, Víctor
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Editor
Ediciones Universidad Simón Bolívar
Facultad de Ciencias Jurídicas y Sociales
Facultad de Ciencias Jurídicas y Sociales
Resumen
Los call center constituyen una fuente de trabajo importante en Barranquilla y, en
general, en todo el país. Existen distintas formas de vinculación, que en algunos casos
corresponden a extensión de la misma empresa, es decir, empresa subsidiaria de una matriz
y, en otros, a empresas totalmente independientes, que venden sus servicios de
comunicación a otras empresas, en cuanto tiene que ver con su operatividad empresarial.
Una revisión bibliográfica sobre los call center y su operación en general, permite
determinar algunos aspectos en los que se evidencia una deficiente sujeción a las normas
laborales que aplican en Colombia, en detrimento de la calidad de vida de los trabajadores y
en relación con la inobservancia de deberes patronales consagrada en las mencionadas
normas. Las deficiencias que se observan en Colombia guardan relación con las que se
denuncian en otros países, tal como se menciona en el cuerpo del trabajo y ello lleva a la
conclusión de que, si bien son una feliz novedad como generación de empleo, son, por otro
lado, empresas que requieren de la vigilancia y control de los organismos estatales, para
garantizar a los trabajadores, ya sean tercerizados o contratados bajo la modalidad de
teletrabajo, el mínimo de derechos consagrados en la Constitución y la ley. En el presente
trabajo se analizan críticamente tanto las condiciones de vinculación laboral como los
riesgos laborales, que se pueden presentar a quienes trabajan en la modalidad de teletrabajo
y quienes brindan sus servicios directamente en los call center, en el Distrito de
Barranquilla.
Call centers are an important source of work in Barranquilla and, in general, throughout the country. There are different ways of linking, which in some cases correspond to the extension of the same company, that is, a subsidiary of a parent company and, in others, to totally independent companies, which sell their communication services to other companies, as soon as they have to See with your business operability. A bibliographic review of the call centers and their operation in general, allows to determine some aspects in which there is evidence of a deficient subjection to the labor standards that apply in Colombia, to the detriment of the quality of life of the workers and in relation to non-observance of employer duties enshrined in the aforementioned standards. The deficiencies observed in Colombia are related to those reported in other countries, as mentioned in the body of work and this leads to the conclusion that, although they are a happy novelty as a generation of employment, they are, by On the other hand, companies that require surveillance and control of state agencies, to guarantee workers, whether outsourced or hired under the modality of teleworking. the minimum of rights enshrined in the Constitution and the law; In the present work, the conditions of labor linkage and the risks assumed by those who work in the teleworking modality and those who provide their services directly in the call centers in the District of Barranquilla are critically analyzed.
Call centers are an important source of work in Barranquilla and, in general, throughout the country. There are different ways of linking, which in some cases correspond to the extension of the same company, that is, a subsidiary of a parent company and, in others, to totally independent companies, which sell their communication services to other companies, as soon as they have to See with your business operability. A bibliographic review of the call centers and their operation in general, allows to determine some aspects in which there is evidence of a deficient subjection to the labor standards that apply in Colombia, to the detriment of the quality of life of the workers and in relation to non-observance of employer duties enshrined in the aforementioned standards. The deficiencies observed in Colombia are related to those reported in other countries, as mentioned in the body of work and this leads to the conclusion that, although they are a happy novelty as a generation of employment, they are, by On the other hand, companies that require surveillance and control of state agencies, to guarantee workers, whether outsourced or hired under the modality of teleworking. the minimum of rights enshrined in the Constitution and the law; In the present work, the conditions of labor linkage and the risks assumed by those who work in the teleworking modality and those who provide their services directly in the call centers in the District of Barranquilla are critically analyzed.
Descripción
Palabras clave
Contrato laboral, Tercerización laboral, Teletrabajo, Call Center, Riesgos laborales, Labor contract, Labor outsourcing, Teleworking, Occupational risks
