Adherencia del personal que labora en el servicio de urgencias a la política de seguridad del Paciente en una IPS - Santa Marta 2020-2021
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Fecha
2021
Autores
Ochoa Bohórquez, Irmis L.
Morales López, Alix Limeth
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Editor
Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
Esta monografía corresponde a una situación identificada en una IPS en la ciudad de Santa Marta, con relación a la adherencia a las Políticas De Seguridad Del Paciente, en personal de la salud específicamente en el servicio de urgencias, a través de un estudio descriptivo, de corte transversal. Utilizando la encuesta Agency of Health care Research and Quality (AHRQ) versión en español, donde se tuvo en cuenta solo nueve de doce dimensiones. Que expusieron como fortalezas las dimensiones “expectativa y acciones de la dirección de la unidad que favorecen a la seguridad”, “aprendizaje organizacional/ las mejoras continuas” y “trabajo en equipo”, mientras que las dimensiones clasificadas como oportunidades de mejora fueron la cultura no punitiva, dotación del personal, el grado en que la comunicación, reporte de eventos, percepción de la seguridad, y en término global dando respuesta a la adherencia de la política de seguridad del paciente fue de 43%. Permitiendo concluir que el personal en el servicio de urgencias no es suficiente para atender la demanda de usuarios que ahí se presentan, aun cuando conocen las políticas de seguridad, no da tiempo para aplicarlas, la comunicación entre el personal asistencial y los jefes/o superiores es deficiente y se teme el reporte de los eventos adversos por temor a las sanciones llevando al hospital a replantear las estrategias para implementar las políticas de seguridad del paciente que ahí se lleva.
This monograph corresponds to a situation identified in an IPS in the city of Santa Marta, in relation to adherence to Patient Safety Policies, in health personnel specifically in the emergency service, through a descriptive study, of cross-section. Using the Agency of Health care Research and Quality (AHRQ) survey in Spanish version, where only nine of twelve dimensions were taken into account. Which exposed as strengths the dimensions "expectation and actions of the unit management that favor safety", "organizational learning / continuous improvement" and "teamwork", while the dimensions classified as opportunities for improvement were culture non-punitive, staffing, the degree to which communication, event reporting, perception of safety, and in global terms responding to adherence to the patient safety policy was 43%. Allowing to conclude that the staff in the emergency service is not enough to meet the demand of users who appear there, even when they know the security policies, there is no time to apply them, the communication between the care staff and the heads / or superiors It is deficient and the reporting of adverse events is feared for fear of sanctions leading the hospital to rethink the strategies to implement the patient safety policies that are carried there.
This monograph corresponds to a situation identified in an IPS in the city of Santa Marta, in relation to adherence to Patient Safety Policies, in health personnel specifically in the emergency service, through a descriptive study, of cross-section. Using the Agency of Health care Research and Quality (AHRQ) survey in Spanish version, where only nine of twelve dimensions were taken into account. Which exposed as strengths the dimensions "expectation and actions of the unit management that favor safety", "organizational learning / continuous improvement" and "teamwork", while the dimensions classified as opportunities for improvement were culture non-punitive, staffing, the degree to which communication, event reporting, perception of safety, and in global terms responding to adherence to the patient safety policy was 43%. Allowing to conclude that the staff in the emergency service is not enough to meet the demand of users who appear there, even when they know the security policies, there is no time to apply them, the communication between the care staff and the heads / or superiors It is deficient and the reporting of adverse events is feared for fear of sanctions leading the hospital to rethink the strategies to implement the patient safety policies that are carried there.
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Palabras clave
Políticas de salud, Seguridad del paciente, Efectos adversos (DeCS), Health policies, Patient safety, Adverse effects (DeCS)
