La influencia de la inteligencia emocional en el bienestar laboral de los vigilantes de la empresa integrales de seguridad Ltda. en Barranquilla
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Fecha
2024
Autores
Castro Berdugo, Daniela de Jesús
Polo Gamarra, Ana Marcela
Villarreal Ávila, Jorley Marcela
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
En la presente investigación se analizó la influencia de la inteligencia emocional (IE) en el bienestar laboral de los vigilantes de la empresa Integrales de Seguridad LTDA en Barranquilla, Colombia. Este estudio buscó comprender cómo la IE, entendida como la capacidad de reconocer, comprender y gestionar las emociones propias y de los demás, impactaba en la satisfacción laboral, la productividad y las relaciones interpersonales. El problema radicó en que, a pesar de las exigencias emocionales inherentes al rol de los vigilantes, no se había evaluado previamente cómo estas habilidades contribuían a su desempeño ni a su calidad de vida laboral, lo que limitaba el diseño de estrategias organizacionales enfocadas en el bienestar integral del equipo. La metodología utilizada en esta investigación fue de enfoque cuantitativo, con un diseño no experimental y transversal. Los datos se recopilaron mediante una encuesta aplicada a los vigilantes lo que permitió obtener un panorama amplio y detallado de la situación laboral y emocional del grupo de estudio. Los resultados obtenidos evidenciaron que más del 90% de los vigilantes manifestó un manejo adecuado de sus emociones, lo cual tuvo un impacto positivo en su desempeño y en sus interacciones laborales. Este grupo demostró una disposición significativa para adaptarse a cambios, proponer ideas innovadoras y asumir nuevos retos, reflejando una mentalidad orientada al crecimiento. Sin embargo, el 30% de los participantes expresó inquietudes relacionadas con las oportunidades de desarrollo profesional, lo que reveló una necesidad importante de mejora. También se identificó que, aunque la mayoría de los vigilantes se sintió valorada, algunos señalaron deficiencias en la comunicación interna, que
podría ser más abierta y transparente. Por último, se observó la necesidad de fortalecer los sistemas de recompensas y de revisar la estructura salarial para garantizar mayor competitividad y equidad, elementos esenciales para incrementar la satisfacción del equipo. En conclusión, la investigación determinó que la inteligencia emocional desempeñó un papel crucial en el bienestar y desempeño laboral de los vigilantes de Integrales de Seguridad LTDA. La adecuada gestión emocional influyó directamente en un ambiente laboral más colaborativo, positivo y productivo, contribuyendo al cumplimiento de los objetivos organizacionales. Sin embargo, se concluyó que era fundamental implementar estrategias que abordaran las áreas de mejora detectadas, como el desarrollo profesional y la comunicación interna, para maximizar el potencial del equipo. Estas acciones no solo fortalecerían la calidad de vida laboral de los vigilantes, sino que también potenciarían el desempeño global de la empresa, promoviendo un entorno de trabajo más saludable, motivador y sostenible para todos.
In this research, the influence of emotional intelligence (EI) on the workplace well-being of security guards at Integrales de Seguridad LTDA in Barranquilla, Colombia, was analyzed. The study aimed to understand how EI, defined as the ability to recognize, understand, and manage one’s own and others’ emotions, impacted job satisfaction, productivity, and interpersonal relationships. The problem stemmed from the fact that, despite the emotional demands inherent to the role of security guards, there had been no prior evaluation of how these skills contributed to their performance or quality of work life. This gap limited the design of organizational strategies aimed at improving the team’s overall well-being. The methodology employed a quantitative approach with a non-experimental and cross-sectional design. Data were collected through a survey administered to the security guards, providing a broad and detailed understanding of their occupational and emotional conditions. The results showed that over 90% of the security guards demonstrated effective emotional management, which positively impacted their performance and workplace interactions. This group exhibited a significant ability to adapt to change, propose innovative ideas, and take on new challenges, reflecting a growth-oriented mindset. However, 30% of participants expressed concerns regarding professional development opportunities, indicating an important area for improvement. Additionally, while most guards felt valued, some pointed to deficiencies in internal communication, which could be more open and transparent. The study also highlighted the need to strengthen reward systems and review the salary structure to ensure greater competitiveness and equity—key factors for improving team satisfaction. In conclusion, the research determined that emotional intelligence played a vital role in the well-being and work performance of the security guards at Integrales de Seguridad LTDA. Proper emotional management directly contributed to fostering a more collaborative, positive, and productive workplace environment, aligned with organizational goals. However, the study concluded that it was essential to implement strategies addressing areas of improvement, such as professional development and internal communication, to maximize the team’s potential. These measures would not only enhance the quality of work life for the security guards but also improve the company’s overall performance, creating a healthier, more motivating, and sustainable work environment for everyone involved.
In this research, the influence of emotional intelligence (EI) on the workplace well-being of security guards at Integrales de Seguridad LTDA in Barranquilla, Colombia, was analyzed. The study aimed to understand how EI, defined as the ability to recognize, understand, and manage one’s own and others’ emotions, impacted job satisfaction, productivity, and interpersonal relationships. The problem stemmed from the fact that, despite the emotional demands inherent to the role of security guards, there had been no prior evaluation of how these skills contributed to their performance or quality of work life. This gap limited the design of organizational strategies aimed at improving the team’s overall well-being. The methodology employed a quantitative approach with a non-experimental and cross-sectional design. Data were collected through a survey administered to the security guards, providing a broad and detailed understanding of their occupational and emotional conditions. The results showed that over 90% of the security guards demonstrated effective emotional management, which positively impacted their performance and workplace interactions. This group exhibited a significant ability to adapt to change, propose innovative ideas, and take on new challenges, reflecting a growth-oriented mindset. However, 30% of participants expressed concerns regarding professional development opportunities, indicating an important area for improvement. Additionally, while most guards felt valued, some pointed to deficiencies in internal communication, which could be more open and transparent. The study also highlighted the need to strengthen reward systems and review the salary structure to ensure greater competitiveness and equity—key factors for improving team satisfaction. In conclusion, the research determined that emotional intelligence played a vital role in the well-being and work performance of the security guards at Integrales de Seguridad LTDA. Proper emotional management directly contributed to fostering a more collaborative, positive, and productive workplace environment, aligned with organizational goals. However, the study concluded that it was essential to implement strategies addressing areas of improvement, such as professional development and internal communication, to maximize the team’s potential. These measures would not only enhance the quality of work life for the security guards but also improve the company’s overall performance, creating a healthier, more motivating, and sustainable work environment for everyone involved.
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Palabras clave
Inteligencia emocional, Bienestar laboral
