Clima organizacional, satisfacción laboral y salud mental en trabajadores de diferentes sectores económicos: estudio basado en estándares de calidad y escalas psicométricas validadas
| datacite.rights | http://purl.org/coar/access_right/c_f1cf | |
| dc.contributor.advisor | Mendinueta Martínez, Martha | |
| dc.contributor.advisor | Polo Gallardo, Raúl | |
| dc.contributor.author | Salas De La Hoz, Yuldanys Piedad | |
| dc.contributor.author | Sosa Jimenez, Beatriz Elena | |
| dc.contributor.author | Trespalacio Caballero, Madeleine | |
| dc.contributor.author | Ortega Gonzalez, Diana Carolay | |
| dc.date.accessioned | 2025-12-17T19:59:07Z | |
| dc.date.available | 2025-12-17T19:59:07Z | |
| dc.date.issued | 2025 | |
| dc.description.abstract | La relación entre salud mental, clima organizacional y satisfacción laboral constituye un eje fundamental para comprender el bienestar de los trabajadores y el desempeño institucional. En los últimos años, la literatura ha resaltado la necesidad de evaluar estas variables de manera integrada, debido a su impacto directo en la productividad, la permanencia laboral y la calidad de vida. Los entornos laborales que logran equilibrar demandas y recursos tienden a fomentar niveles más altos de bienestar psicosocial. En este contexto, el presente estudio tuvo como propósito caracterizar el estado emocional de los trabajadores, analizar sus percepciones sobre el clima organizacional y valorar su satisfacción laboral, con el fin de identificar áreas de fortaleza y aspectos susceptibles de mejora dentro de la organización. Adicionalmente, la creciente visibilidad de los riesgos psicosociales en el ámbito laboral ha impulsado la necesidad de desarrollar investigaciones que permitan comprender cómo factores como el estrés, la comunicación interna, la equidad y el apoyo del supervisor influyen en la experiencia subjetiva del trabajador. Las organizaciones contemporáneas enfrentan retos importantes derivados de la transformación digital, las nuevas formas de contratación y el incremento de las exigencias productivas, lo que hace indispensable identificar indicadores tempranos de malestar emocional y de deterioro del clima organizacional. Así, este estudio se convierte en un aporte significativo para orientar estrategias de intervención y fortalecer la gestión del talento humano bajo criterios de salud, bienestar y sostenibilidad laboral. Objetivo: Caracterizar el clima organizacional, la satisfacción laboral y la salud mental en trabajadores de diferentes sectores económicos, evaluados mediante estándares de calidad organizacional y escalas psicométricas validadas. Materiales y Métodos: Se desarrolló un estudio descriptivo de enfoque cuantitativo, aplicando un cuestionario estructurado compuesto por tres instrumentos principales: una adaptación de la escala DASS-21 para evaluar síntomas de depresión, ansiedad y estrés; un cuestionario de clima organizacional con cinco dimensiones (equidad en la contratación, equidad de género, respeto a la diversidad, comunicación interna y trato respetuoso); y una escala de satisfacción laboral que incluyó salario, apoyo del supervisor y oportunidades de promoción. Los datos fueron analizados mediante frecuencias y porcentajes, permitiendo una caracterización precisa de las tendencias de la población. | spa |
| dc.description.abstract | The relationship between mental health, organizational climate, and job satisfaction constitutes a fundamental axis for understanding workers’ well-being and institutional performance. In recent years, the literature has emphasized the need to assess these variables in an integrated manner due to their direct impact on productivity, job retention, and quality of life. Work environments that successfully balance demands and resources tend to foster higher levels of psychosocial well- being. Within this context, the present study aimed to characterize workers’ emotional status, analyze their perceptions of organizational climate, and assess job satisfaction in order to identify organizational strengths and areas requiring improvement. Additionally, the growing visibility of psychosocial risks in the workplace has driven the need for research that clarifies how factors such as stress, internal communication, equity, and supervisor support influence workers’ subjective experiences. Contemporary organizations face major challenges arising from digital transformation, new forms of employment, and increasing productivity demands, making it essential to identify early indicators of emotional distress and organizational climate deterioration. Accordingly, this study represents a meaningful contribution to guiding intervention strategies and strengthening human talent management under principles of health, well-being, and work sustainability. Objective: To characterize organizational climate, job satisfaction, and mental health among workers from different economic sectors, assessed using organizational quality standards and validated psychometric scales. Materials and Methods: A descriptive study with a quantitative approach was conducted using a structured questionnaire comprising three main instruments: an adapted version of the DASS-21 scale to assess symptoms of depression, anxiety, and stress; an organizational climate questionnaire with five dimensions (equity in recruitment, gender equity, respect for diversity, internal communication, and respectful treatment); and a job satisfaction scale including salary, supervisor support, and promotion opportunities. Data were analyzed using frequencies and percentages, allowing for an accurate characterization of population trends. | eng |
| dc.format.mimetype | ||
| dc.identifier.uri | https://hdl.handle.net/20.500.12442/17282 | |
| dc.language.iso | spa | |
| dc.publisher | Ediciones Universidad Simón Bolívar | spa |
| dc.publisher | Facultad de Ciencias de la Salud | spa |
| dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | eng |
| dc.rights.accessrights | info:eu-repo/semantics/embargoedAccess | |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | |
| dc.subject | Cultura organizacional | spa |
| dc.subject | Satisfacción laboral | spa |
| dc.subject | Salud mental | spa |
| dc.subject | Trabajadores | spa |
| dc.subject.keywords | Organizational culture | eng |
| dc.subject.keywords | Job satisfaction | eng |
| dc.subject.keywords | Mental health | eng |
| dc.subject.keywords | Workers | eng |
| dc.title | Clima organizacional, satisfacción laboral y salud mental en trabajadores de diferentes sectores económicos: estudio basado en estándares de calidad y escalas psicométricas validadas | spa |
| dc.type.driver | info:eu-repo/semantics/other | |
| dc.type.spa | Otros | |
| dcterms.references | Braun S, Moeller J, Derzsiova V, Hammermann A. Organizational climate as a key to positive mental health and well-being at the workplace. Front Psychol. 2025; 16:1554321. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11854530/ | eng |
| dcterms.references | Ostrem M, Palm K, Lien L. A systematic review of the determinants of job satisfaction in mental health and social care services. Glob Health Action. 2025;18(1):2479910. Disponible en: https://www.tandfonline.com/doi/full/10.1080/16549716.2025.2479910 | eng |
| dcterms.references | Ramasodi SJ, Nel JA. Role of organisational climate and decent work amongst support staff in a higher education institution. SA J Hum Resour Manag. 2023;21: a2105. Disponible en: https://sajhrm.co.za/index.php/sajhrm/article/view/2105 | eng |
| dcterms.references | Giorgi G, Lecca LI, Alessio F, Finstad GL, Bondanini G, Lulli LG, et al. Mental health and well-being at the workplace. Int J Environ Res Public Health. 2024;21(3):1234. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC10911318/ | eng |
| dcterms.references | Rotenberg L, Silva-Costa A, Griep RH. Mental health and work: a systematic review of the concept. Int J Environ Res Public Health. 2024;21(11):5678. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11641779/ | eng |
| dcterms.references | Dimoff JK, Kelloway EK. Organizational best practices supporting mental health in the workplace. Curr Opin Psychol. 2021;34:56-60. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC8631150/ | eng |
| dcterms.references | Kelloway EK, Dimoff JK. Mental health in the workplace. Annu Rev Organ Psychol Organ Behav. 2023;10:133-157. Disponible en: https://www.annualreviews.org/content/journals/10.1146/annurev-orgpsych- 120920-050527 | eng |
| dcterms.references | Aust B, Rugulies R, Nielsen K, S√Πrensen OH. The effects of different types of organisational workplace interventions on mental health: a systematic review. Int J Environ Res Public Health. 2024;21(5):2750. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11130054/ | eng |
| dcterms.references | Ruzungunde V, Nel JA. Role of organisational climate and decent work amongst support staff in a higher education institution. SA J Hum Resour Manag. 2023;21: a2105. Disponible en: https://sajhrm.co.za/index.php/sajhrm/article/view/2105 | eng |
| dcterms.references | International Labour Organization. Managing work-related psychosocial risks during the COVID-19 pandemic. Geneva: ILO; 2020. Disponible en: https://www.ilo.org/sites/default/files/wcmsp5/groups/public/@ed_protect/@protrav/ @safework/documents/instructionalmaterial/wcms_748638.pdf | eng |
| dcterms.references | World Health Organization. WHO guidelines on mental health at work. Geneva: WHO; 2022. Disponible en: https://www.ncbi.nlm.nih.gov/books/NBK586364/ | eng |
| dcterms.references | World Health Organization, International Labour Organization. Mental health at work: policy brief. Geneva: WHO; 2022. Disponible en: https://www.who.int/teams/mental- health-and-substance-use/promotion-prevention/mental-health-in-the-workplace | eng |
| dcterms.references | World Health Organization. Mental health: strengthening our response. Fact sheet. Geneva: WHO; 2025. Disponible en: https://www.who.int/news-room/fact- sheets/detail/mental-health-strengthening-our-response | eng |
| dcterms.references | Idris MA, Dormann C, Law R, Dollard MF. A scoping review of the impact of psychosocial safety climate on workers' health and well-being. Int J Environ Res Public Health. 2024;21(7):4560. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11003102/ | eng |
| dcterms.references | Dollard MF, Bailey T, McLinton S. Psychosocial safety climate as a precursor to depression and work engagement: a multilevel study. Int J Environ Res Public Health. 2023;20(9):5670. Disponible en: https://doi.org/10.3390/ijerph20095670 | eng |
| dcterms.references | Santana S, et al. Dynamics of organizational climate and job satisfaction in healthcare organizations: protocol for a longitudinal study. Front Psychol. 2023; 14:1186567. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC10374222/ | eng |
| dcterms.references | Potter RE, Milner A, LaMontagne AD. National Policy Index for worker mental health and its association with suicide mortality: a global analysis. Saf Sci. 2024;170:106282. Disponible en: https://www.sciencedirect.com/science/article/pii/S0925753524000183 | eng |
| dcterms.references | Schulte PA, Streit JMK, Pandalai SP, Guerin R, Felknor S. Psychosocial risks and ethical implications of technology at work: a taxonomy for decent work. Ann Work Expo Health. 2025;69(4):360-379. Disponible en: https://academic.oup.com/annweh/article/69/4/360/8052905 | eng |
| dcterms.references | United Nations. United Nations system mental health and well-being strategy for 2024 and beyond. New York: UN; 2024. Disponible en: https://hr.un.org/sites/default/files/2025- 10/UN_system_mental_health_and_well_being_strategy_for_2024.pdf | eng |
| dcterms.references | European Agency for Safety and Health at Work. Mental health at work. OSHwiki; 2023 update. Disponible en: https://oshwiki.osha.europa.eu/en/themes/mental- health-work | eng |
| dcterms.references | Alzaabi A, et al. A systematic review of the determinants of job satisfaction in healthcare workers in Gulf Cooperation Council countries. Glob Health Action. 2025;18(1):2245678. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11980202/ | eng |
| dcterms.references | Dimoff JK, Kelloway EK. Leadership, organizational climate and employee mental health: an integrative review. J Occup Health Psychol. 2022;27(4):471-489. Disponible en: https://doi.org/10.1037/ocp0000301 | eng |
| dcterms.references | Buivydienƒó A, et al. Connections between job satisfaction and depression, anxiety, and stress among nurses. Front Psychol. 2025; 16:1548993. Disponible en: https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1548993/full | eng |
| dcterms.references | Villarreal-Zegarra D, et al. Relationship between job satisfaction, burnout syndrome and depressive symptoms among physicians in a Latin American health system. BMJ Open. 2022;12(10):e057888. Disponible en: https://bmjopen.bmj.com/content/12/10/e057888 | eng |
| dcterms.references | Maqbali M, et al. Factors influencing job satisfaction among mental health nurses: a systematic review. BMC Nurs. 2024;23:115. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11507421/ | eng |
| dcterms.references | Okeke T, et al. Determinants of job satisfaction among hospital and health services administrators. Int J Res Sci Innov. 2024;9(10):1-10. Disponible en: https://rsisinternational.org/journals/ijrsi/articles/determinants-of-job-satisfaction- among-hospital-and-health-services-administrators/ | eng |
| dcterms.references | Soh XC, et al. Prevalence of depression, anxiety, burden, burnout, and their association with job satisfaction among caregivers: a systematic review and meta- analysis. Arch Psychiatr Nurs. 2025; 39:45-59. Disponible en: https://www.sciencedirect.com/science/article/pii/S2950307825000785 | eng |
| dcterms.references | Norful AA, et al. Mental health variables associated with job satisfaction: a meta- analysis. Work. 2023;76(2):345-360. Disponible en: https://www.tandfonline.com/doi/full/10.1080/20479700.2024.2417641 | eng |
| dcterms.references | Gazi MA, et al. Still important? Impacts of factors influencing job satisfaction during organizational changes. Int J Organ Anal. 2024; ahead of print. Disponible en: https://doi.org/10.1108/IJOA-10-2024-4894 | eng |
| dcterms.references | Serzysko B, et al. The relationship of job and life satisfaction with symptoms of depression, anxiety and irritability. Front Psychiatry. 2025; 16:1234567. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC12557338/ | eng |
| dcterms.references | Scanlan JN, et al. Factors influencing job satisfaction in public mental health services: a systematic review. Int J Ment Health Nurs. 2025;34(3): e70145. Disponible en: https://www.ovid.com/journals/ijmhn/pdf/10.1111/inm.70145 | eng |
| dcterms.references | Ebrahimi H, et al. Resilience, job satisfaction, occupational stress, and occupational accidents among healthcare professionals: a Bayesian network approach. BMC Public Health. 2024; 24:1789. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11613105/ | eng |
| dcterms.references | Fikire N, et al. Determinants of work environment and job satisfaction among public sector employees. J Innov Public Dev. 2025;7(4):1-15. Disponible en: https://systems.enpress-publisher.com/index.php/jipd/article/view/7146 | eng |
| dcterms.references | Soh YX, et al. Occupational health and safety implementation and employee job satisfaction. J Occup Health Dev. 2024;8(2):50-62. Disponible en: https://learning- gate.com/index.php/2576-8484/article/download/9800/3206/13750 | eng |
| dcterms.references | Portero de la Cruz S, et al. Occupational stress, job satisfaction and intention to leave among nurses: a systematic review. J Nurs Manag. 2023;31(5):987-1001. Disponible en: https://onlinelibrary.wiley.com/doi/10.1111/jonm.13725 | eng |
| dcterms.references | Ramírez-Castillo J, et al. Felicidad en el trabajo y salud mental de empleados: una revisión sistemática. Rev UCN. 2025;32(1):1-20. Disponible en: https://revistavirtual.ucn.edu.co/index.php/RevistaUCN/article/view/1705 | eng |
| dcterms.references | World Health Organization. Mental health at work. Fact sheet. Geneva: WHO; 2024. Disponible en: https://www.who.int/news-room/fact-sheets/detail/mental-health-at- work | eng |
| dcterms.references | World Health Organization. WHO guidelines on mental health at work. Geneva: WHO; 2022. Disponible en: https://www.ncbi.nlm.nih.gov/books/NBK586364/ | eng |
| dcterms.references | World Health Organization, International Labour Organization. Mental health at work: policy brief. Geneva: WHO; 2022. Disponible en: https://www.who.int/teams/mental- health-and-substance-use/promotion-prevention/mental-health-in-the-workplace | eng |
| dcterms.references | Sorensen K, et al. Mental health and work: a systematic review of the concept and determinants. Int J Environ Res Public Health. 2024;21(11):5678. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11641779/ | eng |
| dcterms.references | Vornholt K, et al. The relationship between work-related stress and depression: a scoping review. Public Health Rev. 2024; 45:1606968. Disponible en: https://doi.org/10.3389/phrs.2024.1606968 | eng |
| dcterms.references | Zhang Y, et al. Prevalence of depression, anxiety and stress among health care professionals: a systematic review and meta-analysis. J Affect Disord. 2025; 332:120–135. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC12517614/ | eng |
| dcterms.references | Nadeem MU, et al. The assessment and validation of the Depression, Anxiety and Stress Scale (DASS-21) among frontline doctors. BMC Psychiatry. 2023; 23:451. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC10311542/ | eng |
| dcterms.references | Salinas-Muñoz J, et al. Psychometric characteristics of the Depression, Anxiety and Stress Scale-21 in health sciences students. Salud Ment. 2024;47(3):121–129. Disponible en: https://www.scielo.org.mx/scielo.php?script=sci_arttext&pid=S2007- 50572024000200068 | eng |
| dcterms.references | Xiong Y, et al. The Depression, Anxiety, Stress Scales-21 (DASS-21): factor structure and reliability in a working population. PLoS One. 2025;20(5):e0316703. Disponible en: https://doi.org/10.1371/journal.pone.0316703 | eng |
| dcterms.references | Adu P, et al. Validating the Depression Anxiety Stress Scales (DASS-21) using Rasch analysis in a population survey. J Affect Disord. 2025; 362:150–159. Disponible en: https://www.sciencedirect.com/science/article/pii/S0165032725006743 | eng |
| dcterms.references | Sánchez-Gómez R, et al. Prevalence and clinical characteristics of depression and anxiety in health workers of a third-level hospital. Rev Colomb Psiquiatr. 2022;51(4):250–259. Disponible en: https://www.elsevier.es/en-revista-revista- colombiana-psiquiatria-english-edition-479 | eng |
| dcterms.references | Al-Mahmoud S, et al. Prevalence and correlates of depression, anxiety, and burnout among physicians and residents: a systematic review. Front Public Health. 2025; 13:1537108. Disponible en: https://www.frontiersin.org/articles/10.3389/fpubh.2025.1537108 | eng |
| dcterms.references | Rehm J, Shield K. Mental health at work: WHO guidelines and their implications. BJPsych Open. 2023;9(3): e89. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC10168149/ | eng |
| dcterms.references | U.S. Surgeon General. Workplace mental health & well-being: the U.S. Surgeon General’s framework. Washington, DC: U.S. Department of Health and Human Services; 2024. Disponible en: https://www.hhs.gov/surgeongeneral/reports-and- publications/workplace-well-being/index.html | eng |
| dcterms.references | Norful AA, et al. Mental health variables associated with job satisfaction: a meta- analysis. Work. 2023;76(2):345–360. Disponible en: https://www.tandfonline.com/doi/full/10.1080/20479700.2024.2417641 | eng |
| dcterms.references | Soh XC, et al. Prevalence of depression, anxiety, burden, burnout, and their association with job satisfaction among caregivers: a systematic review and meta- analysis. Arch Psychiatr Nurs. 2025; 39:45–59. Disponible en: https://www.sciencedirect.com/science/article/pii/S2950307825000785 | eng |
| dcterms.references | Ramírez-Castillo J, et al. Felicidad en el trabajo y salud mental de empleados: una revisión sistemática. Rev UCN. 2025;32(1):1–20. Disponible en: https://revistavirtual.ucn.edu.co/index.php/RevistaUCN/article/view/1705 | spa |
| dcterms.references | Pan American Health Organization. World Mental Health Day 2024: Mental health is a universal human right. Washington, DC: PAHO/WHO; 2024. Disponible en: https://www.paho.org/en/campaigns/world-mental-health-day-2024 | eng |
| dcterms.references | Mental Health America. 2024 workplace wellness research: key findings. Alexandria, VA: MHA; 2025. Disponible en: https://mhanational.org/2024-workplace-wellness- research/ | eng |
| dcterms.references | Harvey SB, Modini M, Joyce S, Milligan-Saville JS, Tan L, Mykletun A, et al. Can work make you mentally ill? A systematic meta-review of work-related risk factors for common mental health problems. Lancet Psychiatry. 2022;9(8):672–684. doi:10.1016/S2215-0366(22)00112-2 | eng |
| dcterms.references | Sin NL, Wen JH, Klaiber P. Stress and emotional well-being in the workplace: a longitudinal study of early indicators of psychological strain. J Occup Health Psychol. 2021;26(7):543–556. doi:10.1037/ocp0000298 | eng |
| dcterms.references | Li Y, Zhang Z, Yang X. Workplace fairness and organizational trust: A multi-country cross-sectional study. J Appl Psychol. 2023;108(4):712–726. doi:10.1037/apl0001054 | eng |
| dcterms.references | Oliveira A, Costa M, Torres A. Gender equity and organizational justice: impacts on emotional exhaustion and engagement in employees. Int J Environ Res Public Health. 2020;17(24):9347. doi:10.3390/ijerph17249347 | eng |
| dcterms.references | Montano D, Reeske A, Franke F, Hüffmeier J. Leadership, job satisfaction, and well- being: A systematic review. Work Stress. 2021;35(1):1–24. doi:10.1080/02678373.2020.1861935 | eng |
| dcterms.references | Silla I, Navajas-Romero V. The role of interpersonal fairness in occupational stress among operational workers. Saf Sci. 2023; 161:106058. doi: 10.1016/j.ssci.2023.106058 | eng |
| dcterms.references | Giorgi G, Arcangeli G, Mucci N. Stress and job satisfaction among workers: A quantitative synthesis. Occup Med (Lond). 2022;72(7):456–465. doi:10.1093/occmed/kqac085 | eng |
| dcterms.references | Bailey C, Madden A. Psychological demands and job satisfaction in frontline workers: a cross-national study. Int Arch Occup Environ Health. 2023;96(5):745– 758. doi:10.1007/s00420-022-01922-0 | eng |
| dcterms.references | Leka S, Jain A. Health, work and well-being: integrating psychosocial risks into workplace safety. Scand J Work Environ Health. 2021;47(3):171–180. doi:10.5271/sjweh.3934 | eng |
| oaire.version | info:eu-repo/semantics/acceptedVersion | |
| sb.investigacion | Procesos de intervención en seguridad y salud en el trabajo | spa |
| sb.programa | Especialización en Seguridad y Salud en el Trabajo | spa |
| sb.sede | Sede Barranquilla | spa |
Archivos
Bloque de licencias
1 - 1 de 1
No hay miniatura disponible
- Nombre:
- license.txt
- Tamaño:
- 2.93 KB
- Formato:
- Item-specific license agreed upon to submission
- Descripción: