Evaluación del síndrome de Burnout en una empresa del Caribe Colombiano impacto en la salud laboral y estrategias para un entorno saludable
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Fecha
2024
Autores
Martínez Gómez, Ana Luz
Ortega Domínguez, Susana Marcela
Ospino López, Jaime Daniel
May Recuero, Erick Javier
Rodríguez Marriaga, Carlos Miguel
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Ediciones Universidad Simón Bolívar
Facultad de Ingenierías
Facultad de Ingenierías
Resumen
El estrés se ha vuelto como en los trabajadores de cualquier área, y el síndrome de Burnout o síndrome del quemado es un trastorno que surge como respuesta al estrés laboral crónico. Este síndrome tiene graves consecuencias para las personas que lo padecen y su entorno, este estudio se hizo para identificar qué personas presentan síntomas del síndrome de Burnout, se realizó un estudio mixto con encuestas y entrevistas personales a empleados de diferentes niveles y departamentos de la empresa, con escala ya determinadas para medir el estrés laboral como la despersonalización, el cansancio emocional y realización personal. Los participantes también proporcionaron información cualitativa sobre experiencias laborales, donde los estudios indican que no presentan problemas de estrés laboral significativo; reportan bajos niveles de agotamiento emocional siendo capaces de manejarlo de manera efectiva, bajo nivel de cinismo que sugiere un alto nivel de compromiso con la misión y valores de la empresa, por último reportaron una alta realización personal en su trabajo ya que se sienten competentes y valorados lo que construye una satisfacción laboral y bienestar general.
Stress has become as in workers in any area, and Burnout syndrome or burnout syndrome is a disorder that arises in response to chronic work stress. This syndrome has serious consequences for the people who suffer from it and their environment, this study was done to identify which people present symptoms of Burnout syndrome, a mixed study was conducted with surveys and personal interviews with employees from different levels and departments of the company, with scale already determined to measure job stress such as depersonalization, emotional exhaustion and personal fulfillment. Participants also provided qualitative information on work experiences, where studies indicate that they do not present significant work stress problems; they report low levels of emotional exhaustion being able to manage it effectively, low level of cynicism suggesting a high level of commitment to the mission and values of the company, finally they reported high personal fulfillment in their work as they feel competent and valued which builds job satisfaction and general wellbeing.
Stress has become as in workers in any area, and Burnout syndrome or burnout syndrome is a disorder that arises in response to chronic work stress. This syndrome has serious consequences for the people who suffer from it and their environment, this study was done to identify which people present symptoms of Burnout syndrome, a mixed study was conducted with surveys and personal interviews with employees from different levels and departments of the company, with scale already determined to measure job stress such as depersonalization, emotional exhaustion and personal fulfillment. Participants also provided qualitative information on work experiences, where studies indicate that they do not present significant work stress problems; they report low levels of emotional exhaustion being able to manage it effectively, low level of cynicism suggesting a high level of commitment to the mission and values of the company, finally they reported high personal fulfillment in their work as they feel competent and valued which builds job satisfaction and general wellbeing.
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Palabras clave
Agotamiento, Estrés laboral, Despersonalización, Encuesta, Empresa, Realización personal, Salud Mental
