Logotipo del repositorio
Logotipo del repositorio
 

Incidencia de la cultura de calidad y la gestión de calidad en el desempeño organizacional de las empresas manufactureras del Norte de Santander

Vista sencilla de ítem
datacite.rightshttp://purl.org/coar/access_right/c_f1cf
dc.contributor.advisorNaranjo Africano, Gloria
dc.contributor.authorNavarro Claro, Genny Torcoroma
dc.date.accessioned2025-12-10T22:16:48Z
dc.date.available2025-12-10T22:16:48Z
dc.date.issued2025
dc.description.abstractEl contexto empresarial se ha destacado por la creciente dinámica de la competencia y la fuerte necesidad de diferenciación sostenible, ha llevado a que en estos entornos volátiles la calidad organizacional se posicione como un elemento estratégico para el logro del éxito organizacional. En este contexto, la Cultura de Calidad (CC) y la Gestión de Calidad (GC) surgen como factores determinantes para mejorar el Desempeño Organizacional (DO). Lo anteriormente mencionado, llevado a entornos como el sector manufacturero del departamento de Norte de Santander, suele ser de gran preocupación, puesto que esto lleva a que las empresas ubicadas en este departamento deban enfrentar algunos desafíos propios de su entorno, que van en deficiencias en procesos internos hasta dificultades en cuanto a certificaciones de calidad, lo cual llega influir en aspectos que impactan en la capacidad competitiva de estos en el mercado. Es por ello que esta investigación toma analizar la incidencia de la CC en el DO, considerando el papel mediador de la GC. Tomando en cuenta el objeto de esta investigación, se opto por un enfoque cuantitativo y explicativo, el cual se fundamenta en tres artículos científicos publicados en revistas indexadas, cuya metodología empleada incluyo el análisis bibliométricos, revisiones sistemáticas de literatura y modelación con ecuaciones estructurales (SEM), este método estadístico permitió llevar a prueba los vínculos de causalidad hipotetizadas entre las variables, estimando tanto los efectos directos como los indirectos del modelo. Asimismo, para el análisis de datos se realizó una encuesta tipo likert, la cual fue aplicada a 204 colaboradores y 16 empresas manufactureras ubicadas en el departamento de Norte de Santander, que a su vez fueron apoyados con información secundaria obtenida de la Superintendencia de Sociedades, cuyos resultados fueron posteriormente analizados. Cabe mencionar que, estos instrumentos brindaron información importante de CC y GC, siendo esto posible debido a que este instrumento fue validado por medio de pruebas estadísticas que abarcaban elementos importantes como la confiabilidad y la validez de su estructura. Los resultados de este modelo de ecuaciones estructurales reafirman la hipótesis central de la tesis, cuyo grado de significancia estadística pone en contexto que la CC, tiene incidencia positiva en lo que concierne al desempeño organizacional en las empresas. Asimismo, esto tiene un efecto directo, el cual es que la mentalidad de calidad, el compromiso del empleado y el enfoque hacia los colaboradores tienen de manera intrínseca una influencia en cuanto al rendimiento organizacional. Por otra parte, la GC aparece como un elemento estratégico que en entornos donde la CC no genera un aporte positivo, dado que este propicia la motivación y el impulso necesario para de manera efectiva los procesos, herramientas y sistemas propios de la Gestión de Calidad. Esta metodología tuvo un impacto tanto en el desempeño operativo como financiero. Finalmente, el principal aporte de esta tesis propone un modelo teórico que articula las relaciones entre CC, GC y DO. Este modelo busca enriquecer el corpus de conocimiento en la literatura de lo que es calidad total, a través de un marco metodológico que puede ser replicado y adaptado en estudios futuros centrados en sectores con desafíos similares en otras economías emergentes de América Latina. En cuanto hallazgo, otorga recomendaciones dirigidas a líderes empresariales y a los diseñadores de políticas públicas, siendo posible mediante el fortalecimiento del liderazgo, la calidad y el compromiso de promover la responsabilidad de la gerencia como eje de CC. Otra de las recomendaciones es la capacidad inversión y el empoderamiento del personal para consolidad una cultura de procesos, lo anterior a fin de formalizar la gestión de la calidad, siendo esto posible mediante la consolidación y formalización de los procesos de gestión de calidad, haciendo todo lo antes dicho un aspecto clave para superar las limitaciones estructurales regionales y cimentar las bases para una competitividad empresarial sostenible a largo plazo.spa
dc.description.abstractThe business context has been marked by the growing dynamics of competition and the strong need for sustainable differentiation, which has led to organizational quality being positioned as a strategic element for achieving organizational success in these volatile environments. In this context, Quality Culture (QC) and Quality Management (QM) emerge as determining factors for improving Organizational Performance (OP). The aforementioned, when applied to environments such as the manufacturing sector in the department of Norte de Santander, is often a major concern, as it means that companies located in this department must face some challenges inherent to their environment, ranging from deficiencies in internal processes to difficulties regarding quality certifications, which ultimately influences aspects that impact their competitive capacity in the market. This is why this research aims to analyze the incidence of QC on OP, considering the mediating role of QM. Taking into account the objective of this research, a quantitative and explanatory approach was chosen, which is based on three scientific articles published in indexed journals. The methodology used included bibliometric analysis, systematic literature reviews, and Structural Equation Modeling (SEM). This statistical method allowed testing the hypothesized causal links between the variables, estimating both the direct and indirect effects of the model. Likewise, for data analysis, a Likert-type survey was conducted, which was applied to 204 collaborators and 16 manufacturing companies located in the department of Norte de Santander. This was further supported by secondary information obtained from the Superintendencia de Sociedades (Superintendence of Corporations), and the results were subsequently analyzed. It is worth mentioning that these instruments provided important information on QC and QM, which was possible because the instrument was validated through statistical tests that covered important elements such as reliability and the validity of its structure. The results of this structural equation model reaffirm the central hypothesis of the thesis, whose degree of statistical significance puts into context that QC has a positive incidence on organizational performance in companies. Furthermore, this has a direct effect, which is that quality mindset, employee commitment, and the focus on collaborators intrinsically influence organizational performance. On the other hand, QM appears as a strategic element in environments where QC does not generate a positive contribution, since it promotes the necessary motivation and impulse to effectively carry out the processes, tools, and systems inherent to Quality Management. This methodology had an impact on both operational and financial performance. Finally, the main contribution of this thesis proposes a theoretical model that articulates the relationships between QC, QM, and OP. This model seeks to enrich the body of knowledge in the Total Quality literature through a methodological framework that can be replicated and adapted in future studies focused on sectors with similar challenges in other emerging economies of Latin America. As a finding, it provides recommendations directed at business leaders and public policy designers, made possible by strengthening leadership, quality, and the commitment to promote management responsibility as the core of QC. Another recommendation is the capacity for investment and the empowerment of personnel to consolidate a process culture. This is done to formalize quality management, which is possible through the consolidation and formalization of quality management processes, making everything previously mentioned a key aspect for overcoming regional structural limitations and laying the foundations for sustainable long-term business competitiveness.eng
dc.format.mimetypepdf
dc.identifier.urihttps://hdl.handle.net/20.500.12442/17198
dc.language.isospa
dc.publisherEdiciones Universidad Simón Bolívarspa
dc.publisherFacultad de Administración y Negociosspa
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internationaleng
dc.rights.accessrightsinfo:eu-repo/semantics/embargoedAccess
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectCultura de calidadspa
dc.subjectGestión de calidadspa
dc.subjectManufacturaspa
dc.subjectDesempeño organizacionalspa
dc.subject.keywordsQuality cultureeng
dc.subject.keywordsQuality managementeng
dc.subject.keywordsManufacturingeng
dc.subject.keywordsOrganizational performanceeng
dc.titleIncidencia de la cultura de calidad y la gestión de calidad en el desempeño organizacional de las empresas manufactureras del Norte de Santanderspa
dc.type.driverinfo:eu-repo/semantics/doctoralThesis
dc.type.spaTesis de doctorado
dcterms.referencesAbabneh, O. M. A. (2021). The impact of organizational culture archetypes on quality performance and total quality management: the role of employee engagement and individual values. International Journal of Quality y Reliability Management, 38(6), 1387–1408. https://doi.org/10.1108/IJQRM-05-2020-0178eng
dcterms.referencesAbbas, J. (2020). Impact of total quality management on corporate sustainability through the mediating effect of knowledge management. Journal of Cleaner Production, 244, 118806. https://doi.org/10.1016/j.jclepro.2019.118806eng
dcterms.referencesAbdi, M., y Singh, A. P. (2022). Effect of total quality management practices on nonfinancial performance: an empirical analysis of automotive engineering industry in Ethiopia. The TQM Journal, 34(5), 1116–1144. https://doi.org/10.1108/TQM-03-2021-0069eng
dcterms.referencesAbu Salim, T., Sundarakani, B., y Lasrado, F. (2019). The relationship between TQM practices and organisational innovation outcomes. The TQM Journal, 31(6), 874–907. https://doi.org/10.1108/TQM-11-2018-0160eng
dcterms.referencesAckoff, R. (1989). Rediseñando el futuro: un enfoque sistémico a los problemas sociales. Wileyspa
dcterms.referencesAkpa, V., Asikhia, O., y Evangeline, N. (2021). Organizational culture and organizational performance: A review of literature. International Journal of Advances in Engineering and Management (IJAEM), 3(1), 361–372. https://doi.org/10.35629/5252-0301361372spa
dcterms.referencesAl-Dhaafri, H. S., Al-Swidi, A. K., y Yusoff, R. Z. Bin. (2016). The mediating role of TQM and organizational excellence, and the moderating effect of entrepreneurial organizational culture on the relationship between ERP and organizational performance. The TQM Journal, 28(6), 991–1011. https://doi.org/10.1108/TQM-04-2014-0040eng
dcterms.referencesAlotaibi, F., Zien Yusoff, R., y Islam, R. (2013). The meadiating effect of quality culture on the relationship between total quality management practices and competitiveness. World Applied Sciences Journal, 23(5), 670–678. https://doi.org/10.5829/idosi.wasj.2013.23.05.13044eng
dcterms.referencesAlzoubi, H. M., In’, M., airat, N. A., y Ahmed, G. (2022). Investigating the impact of total quality management practices and Six Sigma processes to enhance the quality and reduce the cost of quality: the case of Dubai. International Journal of Business Excellence, 27(1), 94. https://doi.org/10.1504/IJBEX.2022.123036eng
dcterms.referencesAmaya Pingo, P. M., Felix Poicon, E. C. L., Rojas Vargas, S., y Diaz Tito, L. P. (2020). Gestión de la calidad: Un estudio desde sus principios. Revista Venezolana de Gerencia, 25(90), 632–647. https://doi.org/10.37960/rvg.v25i90.32406spa
dcterms.referencesAminbeidokhti, A., Jamshidi, L., y Mohammadi Hoseini, A. (2016). The effect of the total quality management on organizational innovation in higher education mediated by organizational learning. Studies in Higher Education, 41(7), 1153– 1166. https://doi.org/10.1080/03075079.2014.966667eng
dcterms.referencesAndhika, R., y Latief, Y. (2020). Conceptual framework of development of quality culture in Indonesian construction company. Evergreen, 7(1). https://doi.org/10.5109/2740971eng
dcterms.referencesAquilani, B., Silvestri, C., Ruggieri, A., y Gatti, C. (2017). A systematic literature review on total quality management critical success factors and the identification of new avenues of research. The TQM Journal, 29(1), 184–213. https://doi.org/10.1108/TQM-01-2016-0003eng
dcterms.referencesBabu, F., y Thomas, S. (2020). The relationship between total quality management practices and organisational image in the hospital industry: an empirical examination. International Journal of Productivity and Quality Management, 29(1), 1. https://doi.org/10.1504/IJPQM.2020.104517eng
dcterms.referencesBarbosa, L. C. F. M., de Oliveira, O. J., Machado, M. C., Morais, A. C. T., Bozola, P. M., y Santos, M. G. F. (2022). Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies. Benchmarking: An International Journal, 29(8), 2593–2614. https://doi.org/10.1108/BIJ-07-2021- 0382eng
dcterms.referencesBaron, R. M., y Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. https://doi.org/10.1037/0022-3514.51.6.1173eng
dcterms.referencesBarradas Martínez, M. del R., Lázaro, J. R., y Espinoza, I. M. (2021). Desempeño organizacional. Una revisión teórica de sus dimensiones y forma de medición. In RECAI Revista de Estudios en Contaduría, Administración e Informática (Vol. 10). https://www.redalyc.org/journal/6379/637968301002/637968301002.pdfspa
dcterms.referencesBendermacher, G. W. G., oude Egbrink, M. G. A., Wolfhagen, I. H. A. P., y Dolmans, D. H. J. M. (2017). Unravelling quality culture in higher education: a realist review. Higher Education, 73(1), 39–60. https://doi.org/10.1007/s10734- 015-9979-2eng
dcterms.referencesBenzaquen, J., y Charles, V. (2022). A stratified bootstrapping approach to assessing the success of TQM implementation in Peruvian companies. Total Quality Management y Business Excellence, 33(1–2), 178–201. https://doi.org/10.1080/14783363.2020.1816165eng
dcterms.referencesBertalanffy, L. von. (1976). Teoría general de los sistemas: Fundamentos, desarrollo, aplicaciones (3.ª ed.). Fondo de Cultura Económicaspa
dcterms.referencesBouranta, N., Psomas, E., Suárez-Barraza, M. F., y Jaca, C. (2019). The key factors of total quality management in the service sector: a cross-cultural study. Benchmarking: An International Journal, 26(3), 893–921. https://doi.org/10.1108/BIJ-09-2017-0240eng
dcterms.referencesBousdekis, A., Lepenioti, K., Apostolou, D., y Mentzas, G. (2023). Data analytics in quality 4.0: literature review and future research directions. International Journal of Computer Integrated Manufacturing, 36(5), 678–701. https://doi.org/10.1080/0951192X.2022.2128219eng
dcterms.referencesCameron, K., y Sine, W. (1999). A Framework for Organizational Quality Culture. Quality Management Journal, 6(4), 7–25. https://doi.org/10.1080/10686967.1999.11919208eng
dcterms.referencesCampos, V., Sanchis, J. R., y Ejarque, A. T. (2024). Can organizational size moderate the relationship between sustainable-driven financial management and business competitiveness? International Entrepreneurship and Management Journal, 20(1), 39–54. https://doi.org/10.1007/s11365-023- 00928-4eng
dcterms.referencesCarnevale, J. B., y Hatak, I. (2020). Employee adjustment and well-being in the era of COVID-19: Implications for human resource management. Journal of Business Research, 116, 183–187. https://doi.org/10.1016/j.jbusres.2020.05.037eng
dcterms.referencesCEPAL. (2016). Estudio económico de América Latina y el Caribe 2016 : La Agenda 2030 para el Desarrollo Sostenible y los desafíos del financiamiento para el desarrollo. https://repositorio.cepal.org/server/api/core/bitstreams/c1976e11-2ea7-4f9a936f-f1d65a7061c7/contentspa
dcterms.referencesChanda, U., y Goyal, P. (2020). A Bayesian network model on the interlinkage between Socially Responsible HRM, employee satisfaction, employee commitment and organizational performance. Journal of Management Analytics, 7(1), 105–138. https://doi.org/10.1080/23270012.2019.1650670eng
dcterms.referencesChiarini, A. (2020). Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further research. The TQM Journal, 32(4), 603–616. https://doi.org/10.1108/TQM-04-2020-0082eng
dcterms.referencesCronemyr, P., Bäckström, I., y Rönnbäck, Å. (2017). Quality culture deployment – using behaviours to explain, diagnose and improve a quality culture. International Journal of Quality and Service Sciences, 9(3/4), 498–518. https://doi.org/10.1108/IJQSS-02-2017-0008eng
dcterms.referencesCrosby, P. (1979). Quality is Free (McGraw-Hill, Ed.).eng
dcterms.referencesCubillos Rodríguez, M. C., y Rozo Rodríguez, D. (2009). El concepto de calidad: Historia, evolución e importancia para la competitividad. Revista de la Universidad de La Salle, 1(48), 80–99. https://revistas.lasalle.edu.co/index.php/ls/article/view/48spa
dcterms.referencesDaoud Ben Arab, S. (2022). Quality Management Practices and Innovation: the Moderating Effect of ISO 9001 Certification. Journal of the Knowledge Economy, 13(3), 2177–2202. https://doi.org/10.1007/s13132-021-00805-xeng
dcterms.referencesDellana, S. A., y Hauser, R. D. (1999). Toward Defining the Quality Culture. Engineering Management Journal, 11(2), 11–15. https://doi.org/10.1080/10429247.1999.11415022eng
dcterms.referencesDeming, W. (1982). Quality, Productivity, and Competitive Position (C. for A. E. S. Massachusetts Institute of Technology, Ed.).eng
dcterms.referencesDimitrantzou, C., Psomas, E., Bouranta, N., y Kafetzopoulos, D. (2022). The role of organisational culture in total quality management adoption and cost of quality. Total Quality Management y Business Excellence, 33(15–16), 1718– 1736. https://doi.org/10.1080/14783363.2021.1997143eng
dcterms.referencesDiógenes, J. R. F., Queiroz, F. C. B. P., Queiroz, J. V., Furukava, M., Lima, N. C., y De Souza, G. H. S. (2019). Quality culture in the Brazilian car de alerships. Gestao e Producao, 26(2). https://doi.org/10.1590/0104-530X2046- 19eng
dcterms.referencesDubey, R. (2015). An insight on soft TQM practices and their impact on cement manufacturing firm’s performance. Business Process Management Journal, 21(1), 2–24. https://doi.org/10.1108/BPMJ-09-2013-0125eng
dcterms.referencesDuque, P., y Cervantes-Cervantes, L.-S. (2019). Responsabilidad Social Universitaria: una revisión sistemática y análisis bibliométrico. Estudios Gerenciales, 451–464. https://doi.org/10.18046/j.estger.2019.153.3389spa
dcterms.referencesDurana, P., Kral, P., Stehel, V., Lazaroiu, G., y Sroka, W. (2019). Quality culture of manufacturing enterprises: A possible way to adaptation to industry 4.0. Social Sciences, 8(4). https://doi.org/10.3390/socsci8040124eng
dcterms.referencesDzimińska, M., Fijałkowska, J., y Sułkowski, Ł. (2018). Trust-based quality culture conceptual model for higher education institutions. Sustainability (Switzerland), 10(8). https://doi.org/10.3390/su10082599eng
dcterms.referencesEhlers, U. D. (2009). Understanding quality culture. Quality Assurance in Education, 17(4), 343–363. https://doi.org/10.1108/09684880910992322eng
dcterms.referencesFeigenbaum, A. V. (Armand V. (1991). Total quality control (3rd ed., rev.) [Book]. McGraw-Hill.eng
dcterms.referencesFriedlander, F. (1966). Performance and interactional dimensions of organizational work groups. Journal of Applied Psychology, 50(3), 257–265. https://doi.org/10.1037/h0023361eng
dcterms.referencesFriedli, T., Buess, P., Köhler, S., Chen, C., Mendivil, S., y Baker, D. (2018). The Impact of Quality Culture on Operational Performance—An Empirical Study from the Pharmaceutical Industry. PDA Journal of Pharmaceutical Science and Technology, 72(5), 531–542. https://doi.org/10.5731/pdajpst.2018.008771eng
dcterms.referencesFundin, A., Lilja, J., Lagrosen, Y., y Bergquist, B. (2020). Quality 2030: quality management for the future. Total Quality Management y Business Excellence, 1–17. https://doi.org/10.1080/14783363.2020.1863778eng
dcterms.referencesGambi, L. D. N., Boer, H., Jorgensen, F., Gerolamo, M. C., y Carpinetti, L. C. R. (2022). The effects of HRM approach on quality management techniques and performance. Total Quality Management y Business Excellence, 33(7–8), 833–861. https://doi.org/10.1080/14783363.2021.1903308eng
dcterms.referencesGeorgopoulos, B. S., y Tannenbaum, A. S. (1957). A Study of Organizational Effectiveness. American Sociological Review, 22(5), 534. https://doi.org/10.2307/2089477eng
dcterms.referencesGlaveli, N., Vouzas, F., y Roumeliotou, M. (2022). The soft side of TQM and teachers job satisfaction: an empirical investigation in primary and secondary education. The TQM Journal, 34(5), 922–938. https://doi.org/10.1108/TQM-11- 2020-0269eng
dcterms.referencesGloet, M., y Samson, D. (2016). Knowledge and Innovation Management: Developing Dynamic Capabilities to Capture Value from Innovation. 2016 49th Hawaii International Conference on System Sciences (HICSS), 4282–4291. https://doi.org/10.1109/HICSS.2016.531eng
dcterms.referencesGonzález, J., Salazar, F, Ortíz, R., y Verdugo, D. (2019). Gerencia estratégica: herramienta para la toma de decisiones en las organizaciones. https://www.redalyc.org/articulo.oa?id=99357718032spa
dcterms.referencesGuevara, W., Gómez-Camperos, J. A., y Jaramillo, H. Y. (2021). Competitividad e innovación en Norte de Santander. Aibi Revista de Investigación, Administración e Ingeniería, 8(S1), 295–306. https://doi.org/10.15649/2346030x.2473spa
dcterms.referencesGunasekaran, A., Subramanian, N., y Ngai, W. T. E. (2019). Quality management in the 21st century enterprises: Research pathway towards Industry 4.0. International Journal of Production Economics, 207, 125–129. https://doi.org/10.1016/j.ijpe.2018.09.005eng
dcterms.referencesHair Jr., J. F., Ringle, C. M., Gudergan, S. P., Castillo Apraiz, J., Cepeda Carrión, G. A., y Roldán, J. L. (2021). Manual avanzado de Partial Least Squares Structural Equation Modeling (PLS-SEM). Omnia Science. https://doi.org/10.3926/oss.407eng
dcterms.referencesHarvey, l., y Stensaker, B. (2008). Quality Culture: understandings, boundaries and linkages. European Journal of Education, 43(4), 427–442. https://doi.org/10.1111/j.1465-3435.2008.00367.xeng
dcterms.referencesHongal, P., y Kinange, Dr. U. (2020). A Study on Talent Management and its Impact on Organization Performance- An Empirical Review. International Journal of Engineering and Management Research, 10(01), 64–71. https://doi.org/10.31033/ijemr.10.1.12eng
dcterms.referencesHoque, Z. (2004). A contingency model of the association between strategy, environmental uncertainty and performance measurement: impact on organizational performance. International Business Review, 13(4), 485–502. https://doi.org/10.1016/j.ibusrev.2004.04.003eng
dcterms.referencesHsu, I.-C., y Lawler, J. J. (2019). An investigation of the relationship between gender composition and organizational performance in Taiwan—The role of task complexity. Asia Pacific Journal of Management, 36(1), 275–304. https://doi.org/10.1007/s10490-018-9570-3eng
dcterms.referencesIbarra Cisneros, M. A., González Torres, L. A., y Demuner Flores, M. del R. (2017). Competitividad empresarial de las pequeñas y medianas empresas manufactureras de Baja California. Estudios Fronterizos, 18(35), 107–130. https://doi.org/10.21670/ref.2017.35.a06spa
dcterms.referencesInnola, N., Roman, C., Nelia, C., Mykola, M., y Andrii, R. (2023). Ensuring of Financial Stability of the Enterprise by Financial Management Tools (pp. 783– 792). https://doi.org/10.1007/978-3-031-08084-5_56eng
dcterms.referencesIqbal, S., Taib, C. A. Bin, y Razalli, M. R. (2023). The nexus between leadership styles and organizational performance: the mediating role of quality culture. Quality Assurance in Education, 31(4). https://doi.org/10.1108/QAE-03- 2023-0038eng
dcterms.referencesIshikawa, K. (1986). Guide to Quality Control (9780070145122 0070145121, Ed.). Asian Productivity Organization.eng
dcterms.referencesJavaid, M., Haleem, A., Pratap Singh, R., y Suman, R. (2021). Significance of Quality 4.0 towards comprehensive enhancement in manufacturing sector. Sensors International, 2, 100109. https://doi.org/10.1016/j.sintl.2021.100109eng
dcterms.referencesKaluarachchi, K. A. S. P. (2010). Organizational culture and total quality management practices: a Sri Lankan case. The TQM Journal, 22(1), 41–55. https://doi.org/10.1108/17542731011009612eng
dcterms.referencesKartini, K., Samdin, S., Ramli, R., Sinarwati, S., y Zaludin, Z. (2023). The effect of quality culture on service quality; infrastructure quality as a mediation variable. International Journal of Applied Economics, Finance and Accounting, 17(2). https://doi.org/10.33094/ijaefa.v17i2.1121eng
dcterms.referencesKumar, R. R., Stauvermann, P. J., Patel, A., Prasad, S., y Kumar, N. N. (2022). Profitability Determinants of the Insurance Sector in Small Pacific Island States: A Study of Fiji’s Insurance Companies. Engineering Economics, 33(3), 302–315. https://doi.org/10.5755/j01.ee.33.3.19583eng
dcterms.referencesLabaronne, D., y Mustapha, M. (2010). Traits culturels, système de management de la qualité et performances en Algérie. Etude de cas de deux PME (publique et privée) algériennes. Management y Avenir, n° 37(7), 34–52. https://doi.org/10.3917/mav.037.0034eng
dcterms.referencesLee, K. L., Azmi, N. A. N., Hanaysha, J. R., Alzoubi, H. M., y Alshurideh, M. T. (2022). The effect of digital supply chain on organizational performance: An empirical study in Malaysia manufacturing industry. Uncertain Supply Chain Management, 10(2), 495–510. https://doi.org/10.5267/j.uscm.2021.12.002eng
dcterms.referencesLiu, H.-C., Liu, R., Gu, X., y Yang, M. (2023). From total quality management to Quality 4.0: A systematic literature review and future research agenda. Frontiers of Engineering Management, 10(2), 191–205. https://doi.org/10.1007/s42524-022-0243-zeng
dcterms.referencesLove, P. E. D., Matthews, J., Ika, L. A., Teo, P., Fang, W., y Morrison, J. (2023). From Quality-I to Quality-II: cultivating an error culture to support lean thinking and rework mitigation in infrastructure projects. Production Planning y Control, 34(9), 812–829. https://doi.org/10.1080/09537287.2021.1964882eng
dcterms.referencesMandal, T. K., Vaishnav, S., Vishwavidyalaya, V., y Chanodkar, I. A. (2024). Impact of HR Practices on Organizational Performance-A Revieweng
dcterms.referencesMartínez Rodríguez, E., y Robles Acosta, C. (2009). Organizational culture in the quality management system in Higher Education Dependencies (DES) Valle de México. Gestión y Estrategia, 36, 53–66. https://doi.org/10.24275/uam/azc/dcsh/gye/2009n36/Martinezeng
dcterms.referencesMedina Macias, A., y Vidal, A. A. (2002). Evolución de la teoría administrativa. Una visión desde la sicología organizacional. Revista Cubana de Sicología, 19(3), 262–272. https://pepsic.bvsalud.org/pdf/rcp/v19n3/12.pdfspa
dcterms.referencesMikalef, P., y Krogstie, J. (2020). Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities. European Journal of Information Systems, 29(3), 260–287. https://doi.org/10.1080/0960085X.2020.1740618eng
dcterms.referencesMontoya, D., Bermúdez, L., y Cogollo, J. (2022). Model for Integrating Knowledge Management System and Quality Management System in Industry 4.0. Quality - Access to Success, 23(189). https://doi.org/10.47750/QAS/23.189.03eng
dcterms.referencesMosadeghrad, A. M. (2015). Developing and validating a total quality management model for healthcare organisations. The TQM Journal, 27(5), 544–564. https://doi.org/10.1108/TQM-04-2013-0051eng
dcterms.referencesMuhammed, S., y Zaim, H. (2020). Peer knowledge sharing and organizational performance: the role of leadership support and knowledge management success. Journal of Knowledge Management, 24(10), 2455–2489. https://doi.org/10.1108/JKM-03-2020-0227eng
dcterms.referencesNavarro, G., y Naranjo, G. (2025). Quality culture, quality management, and organizational performance: A structural model for the manufacturing sector. Sustainability, 17(9), 3934. https://doi.org/10.3390/su17093934eng
dcterms.referencesNguyen, M., Phan, A., y Matsui, Y. (2018). Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms. Sustainability, 10(2), 375. https://doi.org/10.3390/su10020375eng
dcterms.referencesOmran, M., Khallaf, A., Gleason, K., y Tahat, Y. (2021). Non-financial performance measures disclosure, quality strategy, and organizational financial performance: a mediating model. Total Quality Management y Business Excellence, 32(5–6), 652–675. https://doi.org/10.1080/14783363.2019.1625708eng
dcterms.referencesPantoja-Aguilar, M. P., y Salazar Garza-Treviño, J. R. (2019). Etapas de la administración: hacia un enfoque sistémico. Revista Escuela de Administración de Negocios, 87, 139–154. https://doi.org/10.21158/01208160.n87.2019.2412spa
dcterms.referencesPopović, B. Z. (2019). Social oriented quality: from quality 4.0 towards quality 5.0. Proceedings on Engineering Sciences, 1(2), 397–400. https://doi.org/10.24874/PES01.02.037eng
dcterms.referencesQuindemil Torrijo, E. M., Cobo Ferrín, E. P., Chaparro Martínez, E. I., y Padrón Quindemil, F. (2023). Estudio bibliométrico sobre Pymes: análisis de artículos de la base de datos Scopus. Revista Venezolana de Gerencia, 28(101), 228– 247. https://doi.org/10.52080/rvgluz.28.101.15spa
dcterms.referencesReverte, C., Gómez-Melero, E., y Cegarra-Navarro, J. G. (2016). The influence of corporate social responsibility practices on organizational performance: evidence from Eco-Responsible Spanish firms. Journal of Cleaner Production, 112, 2870–2884. https://doi.org/10.1016/j.jclepro.2015.09.128eng
dcterms.referencesRuales Guzmán, B. V., Brun, A., y Castellanos Domínguez, O. F. (2019). Quality management as a determinant factor of productivity. International Journal of Productivity and Performance Management, 68(4), 675–698. https://doi.org/10.1108/IJPPM-07-2018-0251eng
dcterms.referencesSeashore, S. E., y Yuchtman, E. (1967). Factorial Analysis of Organizational Performance. Administrative Science Quarterly, 12(3), 377. https://doi.org/10.2307/2391311eng
dcterms.referencesSenge, P. (1998). La Quinta Disciplina: Como Impulsar el Aprendizaje en la Organizacion Inteligente (E. Granica SA-Adelphi S.A., Ed.).spa
dcterms.referencesSilva-Ordoñez, I., Jiménez-Silva, W., Santamaría-Freire, E., y Villalba-Miranda, R. (2019). Calidad en el servicio como herramienta de planificación en las empresas del sector terciario. Revista de Ciencias Sociales, 25(1), 83–95. https://doi.org/10.31876/rcs.v25i1.27338spa
dcterms.referencesSoltanmohammadi, A., Andalib Ardakani, D., Dion, P. A., y Hettiarachchi, B. D. (2021). Employing total quality practices in sustainable supply chain management. Sustainable Production and Consumption, 28, 953–968. https://doi.org/10.1016/j.spc.2021.07.013eng
dcterms.referencesSony, M., Antony, J., y Douglas, J. A. (2020). Essential ingredients for the implementation of Quality 4.0. The TQM Journal, 32(4), 779–793. https://doi.org/10.1108/TQM-12-2019-0275eng
dcterms.referencesStarke, F., Eunni, R. V., Manoel Martins Dias Fouto, N., y Felisoni de Angelo, C. (2012). Impact of ISO 9000 certification on firm performance: evidence from Brazil. Management Research Review, 35(10), 974–997. https://doi.org/10.1108/01409171211272697eng
dcterms.referencesSu, D., y Yao, Y. (2017). Manufacturing as the key engine of economic growth for middle-income economies. Journal of the Asia Pacific Economy, 22(1), 47– 70. https://doi.org/10.1080/13547860.2016.1261481eng
dcterms.referencesTalib, F., Rahman, Z., y Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality y Reliability Management, 30(3), 280–318. https://doi.org/10.1108/02656711311299845eng
dcterms.referencesTaticchi, P., Tonelli, F., y Cagnazzo, L. (2010). Performance measurement and management: a literature review and a research agenda. Measuring Business Excellence, 14(1), 4–18. https://doi.org/10.1108/13683041011027418eng
dcterms.referencesTomasich, f., Oliveira, a. V. De, Oliveira, a. D. J., y Correia, m. I. T. D. (2020). The history of quality and safety of the surgical patient: from the initial standards to the present day. Revista Do Colégio Brasileiro de Cirurgiões, 47. https://doi.org/10.1590/0100-6991e-20202650eng
dcterms.referencesViljoen, S. J., y van Waveren, C. C. (2008). An improved model for quantifying an organisational quality culture. PICMET ’08 - 2008 Portland International Conference on Management of Engineering y Technology, 1781–1789. https://doi.org/10.1109/PICMET.2008.4599797eng
dcterms.referencesYazdani, B. (2022). TQM, employee outcomes and performance: the contingency effect of environmental uncertainty. International Journal of Quality y Reliability Management, 39(2), 647–672. https://doi.org/10.1108/IJQRM-04- 2018-0090eng
dcterms.referencesZonnenshain, A., y Kenett, R. S. (2020). Quality 4.0—the challenging future of quality engineering. Quality Engineering, 32(4), 614–626. https://doi.org/10.1080/08982112.2019.1706744eng
oaire.versioninfo:eu-repo/semantics/acceptedVersion
sb.investigacionSostenibilidad y competitividadspa
sb.programaDoctorado en Administraciónspa
sb.sedeSede Barranquillaspa

Archivos

Bloque original
Mostrando 1 - 2 de 2
No hay miniatura disponible
Nombre:
Resumen.PDF.pdf
Tamaño:
319.91 KB
Formato:
Adobe Portable Document Format
Descargar
No hay miniatura disponible
Nombre:
PDF.pdf
Tamaño:
1.74 MB
Formato:
Adobe Portable Document Format
Descargar
Bloque de licencias
Mostrando 1 - 1 de 1
No hay miniatura disponible
Nombre:
license.txt
Tamaño:
2.93 KB
Formato:
Item-specific license agreed upon to submission
Descripción:
Descargar

Colecciones

Tesis

Universidad Simón Bolívar: Todos los derechos reservados / Sistema de biblioteca