Gestión de la inteligencia emocional en situaciones de estrés laboral en los colaboradores de las áreas de soporte de una empresa de consumo masivo ubicada en Malambo
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Fecha
2023
Autores
Coronell Arrieta, Ginnary Paola
Rojano Marín, Ivy Margarita
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
El presente estudio analizó cómo es la gestión de la inteligencia emocional de los
colaboradores de las áreas de soporte en situaciones de estrés laboral de una
empresa de consumo masivo ubicada en Malambo. La razón detrás de esta
investigación es que los directivos de la empresa han observado que los
colaboradores enfrentan dificultades en sus habilidades sociales durante momentos
de Estrés laboral. Para realizar el análisis se optó por la metodología de
investigación de corte cuantitativo, aplicando el método deductivo y utilizando como
instrumento una encuesta a la población objetivo para evidenciar por medio de la
tabulación de las respuestas la influencia que tienen las emociones en el manejo
del estrés laboral. Como resultado, se evidenciaron que la mayoría de la muestra
encuestada, se percibe como personas con inteligencia emocional para afrontar las
situaciones que se presentan como estresores y pueden causar tensión en el
trabajo, se observó que las condiciones asociadas a las variables de
autoconocimiento, autorregulación, empatía, habilidades sociales, aspectos
psicosociales, ambiente laboral, satisfacción y características personales influyen
en la percepción de las situaciones que pueden generar estrés laboral, y por último,
se deben generar estrategias para desarrollar al personal que se percibe deficiente
al afrontar con poca inteligencia emocional las situaciones de estrés laboral y se
debe promover iniciativas dentro y fuera del trabajo que funcionen como catalizador
de las agentes estresantes y generador de herramientas que le permitan desarrollar
habilidades de inteligencia emocional. Se concluye que incentivar la inteligencia
emocional de los trabajadores ayuda a desarrollar sentido de pertenencia y
bienestar en su trabajo, aumenta el compromiso y la motivación para realizar mejor
las labores y mejora la forma en que se maneja el estrés laboral, por lo tanto es
indispensable implementar políticas claras desde el área de gestión humana para
garantizar la salud mental y bienestar de los trabajadores de ésta área.
The present study analyzed how the management of emotional intelligence of the collaborators of the support areas in situations of work stress of a mass consumption company located in malambo is. The reason behind this investigation is that the company’s directors have observed that the collaborators face difficulties in their social skills during moments of work stress. To realise the analysis, the quantitative research methodology was chosen, applying the deductive method and using as an instrument a survey to the target population to make evident through the tabulation of the answers the influence that emotions have in the management of work stress. As a result, it was evidenced that the majority of the sample surveyed is perceived as people with emotional intelligence to face situations that present themselves as stressors and can cause tension at work, it was observed that the conditions associated with the variables of self-knowledge, self regulation, empathy, social skills, psychosocial aspects, work environment, satisfaction and personal characteristics influence in the perception of situations that can cause work stress, and finally, strategies must be generated to develop staff who are perceived as deficient when facing with little emotional intelligence work stress situations and initiatives should be promoted outside and inside of work that function as catalyst for stressful agents and generator of tools that that allows them to develop emotional Intelligence skills. It is concluded that encouraging the emotional intelligence of workers helps to develop a sense of belonging and well being in their work, increases the commitment and motivation to perform the work better and improves the way in which work stress is managed, therefore it’s essential to implement clear policies from the human management area to guarantee mental health and well-being of the workers in this area.
The present study analyzed how the management of emotional intelligence of the collaborators of the support areas in situations of work stress of a mass consumption company located in malambo is. The reason behind this investigation is that the company’s directors have observed that the collaborators face difficulties in their social skills during moments of work stress. To realise the analysis, the quantitative research methodology was chosen, applying the deductive method and using as an instrument a survey to the target population to make evident through the tabulation of the answers the influence that emotions have in the management of work stress. As a result, it was evidenced that the majority of the sample surveyed is perceived as people with emotional intelligence to face situations that present themselves as stressors and can cause tension at work, it was observed that the conditions associated with the variables of self-knowledge, self regulation, empathy, social skills, psychosocial aspects, work environment, satisfaction and personal characteristics influence in the perception of situations that can cause work stress, and finally, strategies must be generated to develop staff who are perceived as deficient when facing with little emotional intelligence work stress situations and initiatives should be promoted outside and inside of work that function as catalyst for stressful agents and generator of tools that that allows them to develop emotional Intelligence skills. It is concluded that encouraging the emotional intelligence of workers helps to develop a sense of belonging and well being in their work, increases the commitment and motivation to perform the work better and improves the way in which work stress is managed, therefore it’s essential to implement clear policies from the human management area to guarantee mental health and well-being of the workers in this area.
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Palabras clave
Inteligencia emocional, Estrés laboral, Salud mental, Habilidades, Emotional intelligence, Work stress, Mental health, Skills
