Modelo para representar la memoria organizacional para una empresa del sector financiero
Cargando...
Fecha
2024
Autores
Ayus Pupo, Davis Giovanni
Título de la revista
ISSN de la revista
Título del volumen
Editor
Ediciones Universidad Simón Bolívar
Facultad de Ingenierías
Facultad de Ingenierías
Resumen
En este proyecto de grado, se ha decidido ocultar el nombre real de la empresa origen del estudio para proteger su identidad y confidencialidad. En su lugar, la empresa será referida en adelante como "Empresa FNZ". Empresa FNZ es una entidad del sector financiero con más de 20 años de experiencia en el mercado. Fundada a principios de los años 2000, logro consolidarse como una de las principales instituciones financieras de la región en la colocación de créditos por libranza, contaba con una nómina superior a los 50 empleados de planta y más de 20 asesores comerciales por prestación de servicios en toda la región. La empresa ofrece créditos por libranza a empleados públicos como docentes y pensionados, además ofrece servicios financieros de inversión.
El presente trabajo de investigación se enfoca en proponer un modelo para representar la memoria organizacional de una empresa del sector financiero que sufrió una reestructuración fuerte por cambios en la normatividad del sector.
La gestión efectiva del conocimiento y la información dentro de una organización es crucial para su éxito y adaptación en un entorno empresarial dinámico y competitivo. En este contexto, se reconoce la importancia de la memoria organizacional como un recurso estratégico que permite a las organizaciones aprender de su pasado, tomar decisiones informadas y adaptarse a los cambios del mercado.
In this degree project, it has been decided to conceal the real name of the company under study to protect its identity and confidentiality. Instead, the company will hereafter be referred to as "Company FNZ". Company FNZ is a financial sector entity with over 20 years of market experience. Founded in the early 2000s, it has consolidated itself as one of the leading financial institutions in the region in the placement of payroll-deductible loans, employing more than 50 permanent staff and over 20 commercial advisors on a service provision basis across the region. The company offers payroll-deductible loans to public employees such as teachers and pensioners, as well as providing investment financial services. This research work focuses on proposing a model to represent the organizational memory of a financial sector company that underwent significant restructuring due to changes in industry regulations. Effective knowledge and information management within an organization is crucial for its success and adaptation in a dynamic and competitive business environment. In this context, the importance of organizational memory is recognized as a strategic resource that enables organizations to learn from their past, make informed decisions, and adapt to market changes.
In this degree project, it has been decided to conceal the real name of the company under study to protect its identity and confidentiality. Instead, the company will hereafter be referred to as "Company FNZ". Company FNZ is a financial sector entity with over 20 years of market experience. Founded in the early 2000s, it has consolidated itself as one of the leading financial institutions in the region in the placement of payroll-deductible loans, employing more than 50 permanent staff and over 20 commercial advisors on a service provision basis across the region. The company offers payroll-deductible loans to public employees such as teachers and pensioners, as well as providing investment financial services. This research work focuses on proposing a model to represent the organizational memory of a financial sector company that underwent significant restructuring due to changes in industry regulations. Effective knowledge and information management within an organization is crucial for its success and adaptation in a dynamic and competitive business environment. In this context, the importance of organizational memory is recognized as a strategic resource that enables organizations to learn from their past, make informed decisions, and adapt to market changes.
Descripción
Palabras clave
Gestión del conocimiento, Conocimiento explícito y tácito, Memoria organizacional
