Evaluación de la calidad de atención de enfermería en paciente de medicina interna, Clínica Reina Catalina Barranquilla año 2010
Archivos
Fecha
2010
Autores
Acosta Reales, Mónica
Afanador Álvarez, Mayerli Rocío
Martínez Acevedo, Luz
Payares Badillo, Yeimis
Romero Toledo, Diana
Título de la revista
ISSN de la revista
Título del volumen
Editor
Ediciones Universidad Simón Bolívar
Facultad de Ciencias de la Salud
Facultad de Ciencias de la Salud
Resumen
La Seguridad Social en Colombia es un servicio prestado por entidades publicas o privadas de acuerdo a como lo establece la ley de la municipalización de la salud (ley 10 de 1990), posteriormente se reforma con las ley 60 de 1993, la ley 100 de 1993 y la ley 1122 del 9 de enero de 2007, por la cual se hicieron algunas modificaciones en el sistema general de seguridad social en salud y por medio del cual se plantea la ampliación de la cobertura de los servicios de salud publica y atención personal a través del sistema de aseguramiento.
El presente trabajo muestra los resultados obtenidos en la investigación a los usuarios en lo referente a la calidad del servicio prestado en la Clínica Reina Catalina en el periodo 2010, en el área de medicina interna, de esta manera se centra en conocer si los usuarios están realmente satisfechos con el servicio que les presta la clínica, pero la falta de información acerca de sus derechos no les permite reclamar un servicio con calidad.
Según el problema y los objetivos planteados este estudio es de tipo descriptivo transversal debido a que estudia una situación en determinado momento haciendo un corte en el tiempo. La información fue recolectada a través del instrumento de la encuesta, el cual se aplicó a clientes externos de la clínica.
La clínica Reina Catalina, aun presenta deficiencias en el área de medicina interna, aunque en comparación de las fortalezas con las que cuenta hoy día y a las grandes problemáticas que presentaba tiempo atrás relacionadas a diferentes ámbitos como el espacio físico, atención a los usuarios, calidad del servicio.
The Social security in Colombia is a service lent by entities you publish or private according to as it establishes it the law of the municipalization of the health (law 10 of 1990), later on it is reformed with the law 60 of 1993, the law 100 of 1993 and the law 1122 of January of 2007, 9 for which some modifications were made in the general system of social security in health and by means of which thinks about the amplification of the covering of the services of health it publishes and personal attention through the insurance system. The present work shows the results obtained in the investigation to the users regarding the quality of the service lent in the Clinic Catalina it Reigns in the period 2010, in the area of internal medicine, this way it is centered in knowing if the users are really satisfied with the service that he/she lends them the clinic, but the lack of information about their rights it doesn't allow them to claim a service with quality. According to the problem and the outlined objectives this study is of traverse descriptive type because he/she studies a situation in certain moment making a cut in the time. The information was gathered through the instrument of the survey, which was applied external clients of the clinic. The clinic Reigns Catalina, it even presents deficiencies in the area of internal medicine, although in comparison of the strengths with those that it counts nowadays and to the big ones problematic that presented time behind related to different environments like the physical space, attention to the users, quality of the service.
The Social security in Colombia is a service lent by entities you publish or private according to as it establishes it the law of the municipalization of the health (law 10 of 1990), later on it is reformed with the law 60 of 1993, the law 100 of 1993 and the law 1122 of January of 2007, 9 for which some modifications were made in the general system of social security in health and by means of which thinks about the amplification of the covering of the services of health it publishes and personal attention through the insurance system. The present work shows the results obtained in the investigation to the users regarding the quality of the service lent in the Clinic Catalina it Reigns in the period 2010, in the area of internal medicine, this way it is centered in knowing if the users are really satisfied with the service that he/she lends them the clinic, but the lack of information about their rights it doesn't allow them to claim a service with quality. According to the problem and the outlined objectives this study is of traverse descriptive type because he/she studies a situation in certain moment making a cut in the time. The information was gathered through the instrument of the survey, which was applied external clients of the clinic. The clinic Reigns Catalina, it even presents deficiencies in the area of internal medicine, although in comparison of the strengths with those that it counts nowadays and to the big ones problematic that presented time behind related to different environments like the physical space, attention to the users, quality of the service.
Descripción
Palabras clave
Atención, Calidad, Medicina interna, Usuarios, Servicios, Satisfacción, Deficiencia, Attention, Quality, Internal Medicine, Users, Services, Satisfaction, Deficiency
