Servicios transformativos: dignificando el servir
| datacite.rights | http://purl.org/coar/access_right/c_16ec | spa |
| dc.contributor.advisor | González Martínez, María Nohemí | |
| dc.contributor.advisor | Giraldo Oliveros, Mario Eduardo | |
| dc.contributor.author | Naranjo Del Giudice, Oscar Enrique | |
| dc.date.accessioned | 2024-01-16T14:55:51Z | |
| dc.date.available | 2024-01-16T14:55:51Z | |
| dc.date.issued | 2024 | |
| dc.description.abstract | Los servicios socialmente inaceptables son ofertas de servicios que, a pesar de su capacidad para crear valor se consideran ofensivas, inapropiadas o perjudiciales por los valores y principios hegemónicos. A pesar de su categorización como ofensivos, inapropiados o perjudiciales tienen millones de participantes y representan billones de dólares, demostrando que las aproximaciones punitivas no generan los resultados esperados. Con el propósito de aportar una nueva perspectiva teórica que contribuya a diseñar servicios transformativos con el objetivo de dignificar el servir y rol socioeconómico de las personas que participan en los servicios socialmente inaceptables. La investigación aplica un estudio transversal durante dos años en el que se exploran cinco tipos de servicios inaceptables en el Caribe Colombiano (la estética del hip- hop, en específico música rap; las tiendas de parafernalia, los vendedores informales, invasores del espacio público o portadores de estéticas pordioseras en zonas urbanas elitizadas, los artistas independientes y los encuentros de servicios1 para el consumo de cannabis). Los datos se recopilaron a través de grupos focales; entrevistas en profundidad; entrevistas semiestructuradas; contenidos de letras de música; publicaciones en redes sociales y documentales. Todos los datos obtenidos fueron analizados con análisis temático aplicado. La tesis aporta una nueva perspectiva teórica respaldada en la filosofía inspirada en la teoría crítica, articulando la literatura de los servicios transformativos; la sociología de la desviación; la sociología de las emociones; la filosofía y la epistemología del Caribe que sugiere que los participantes de los servicios inaceptables utilizan los encuentros de servicios como prácticas contrahegemónicas, discursos políticos y elementos clave en la construcción de la identidad. | spa |
| dc.description.abstract | Socially unacceptable services are service offerings that, despite their ability to create value, are considered offensive, inappropriate, or harmful by hegemonic values y principles. Despite their categorization as offensive, inappropriate or harmful, they have millions of participants y represent billions of dollars, demonstrating that punitive approaches do not generate the expected results. With the purpose of providing a new theoretical perspective that contributes to design transformative services with the objective of dignifying the service y socioeconomic role of people who participate in socially unacceptable services. The research applies a two-year cross-sectional study exploring five types of unacceptable services in the Colombian Caribbean (hip-hop aesthetics, specifically rap music; paraphernalia stores; informal vendors, invaders of public space or bearers of beggar aesthetics in elitist urban areas; independent artists; y service encounters for cannabis consumption). Data were collected through focus groups; in-depth interviews; semistructured interviews; music lyrics content; publications in social networks y documentaries. All data obtained were analyzed with applied thematic analysis. The thesis brings a new theoretical perspective underpinned by philosophy inspired by critical, theory, articulating the transformative services literature; the sociology of deviance; the sociology of emotions; philosophy y Caribbean epistemology suggesting that unacceptable services participants use service encounters as counter-hegemonic practices, political discourses y key elements in identity construction. | eng |
| dc.format.mimetype | spa | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12442/13783 | |
| dc.language.iso | spa | spa |
| dc.publisher | Ediciones Universidad Simón Bolívar | spa |
| dc.publisher | Ciencias Jurídicas y Sociales | spa |
| dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
| dc.rights.accessrights | info:eu-repo/semantics/restrictedAccess | spa |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
| dc.subject | Servicios transformativos | spa |
| dc.subject | Exclusión | spa |
| dc.subject | Servicios informales | spa |
| dc.subject | Servicios inaceptables | spa |
| dc.subject | Bienestar | spa |
| dc.subject | Sociología | spa |
| dc.subject | Transformative services | eng |
| dc.subject | Exclusion | eng |
| dc.subject | Informal services | eng |
| dc.subject | Unacceptable services | eng |
| dc.subject | Wellbeing | eng |
| dc.subject | Sociology | eng |
| dc.title | Servicios transformativos: dignificando el servir | spa |
| dc.type.driver | info:eu-repo/semantics/doctoralThesis | spa |
| dc.type.spa | Tesis de doctorado | spa |
| dcterms.references | Adda, J., McConnell, B., y Rasul, I. (2014). Crime and the depenalization of cannabis possession: Evidence from a policing experiment. Journal of Political Economy, 122(5), 1130–1202. https://doi.org/10.1086/676932 | eng |
| dcterms.references | Agamben, G. (2020). Homo sacer. IRCISOD | eng |
| dcterms.references | Ager, A. y Strang, A. (2008) ‘Understanding integration: A conceptual framework’, Journal of Refugee Studies, 21(2), pp. 166–191. | eng |
| dcterms.references | Agudelo-Suárez, A. A. et al. (2022) ‘A qualitative study of employment, working and health conditions among Venezuelan migrants in Colombia’, Health y Social Care in the Community, 30(5), pp. e2782–e2792. doi: 10.1111/hsc.13722 | eng |
| dcterms.references | Agustín, L. M. (2003) ‘Forget victimization: Granting agency to migrants’, Development, 46(3), pp. 30–36 | eng |
| dcterms.references | Alcaldía Barranquilla (2022) La recuperación de parques en Barranquilla reduce en promedio 15,4% los hurtos en su área de influencia. | spa |
| dcterms.references | Alcock, P. y Craig, G. (1998) ‘Monitoring and evaluation of local authority antipoverty strategies in the UK’, International Journal of Public Sector Management, 11(6–7), pp. 553–565. doi: 10.1108/09513559810247902 | eng |
| dcterms.references | Alkire, S. (2015) The Capability Approach, Summer School on Multidimensional Poverty Analysis. | eng |
| dcterms.references | Alkire, S. y Santos, M. E. (2011) ‘Acute Multidimensional Poverty: A New Index for Developing Countries’, in Proceedings of the German Development Economics Conference. Berlin. doi: 10.2139/ssrn.1815243. | eng |
| dcterms.references | Altındağ, O., Bakış, O. y Rozo, S. V. (2020) ‘Blessing or burden? Impacts of refugees on businesses and the informal economy’, Journal of Development Economics, 146. doi: 10.1016/j.jdeveco.2020.102490 | eng |
| dcterms.references | Anderson, L. et al. (2013) ‘Transformative service research: An agenda for the future ☆’, Journal of Business Research, 66, pp. 1203–1210. doi: 10.1016/j.jbusres.2012.08.013 | eng |
| dcterms.references | Arendt, H. (1958). 1998. The human condition. | eng |
| dcterms.references | Arendt, H. (1993). O que é política. Rio de Janeiro: Bertrand Brasil, 1997. | eng |
| dcterms.references | Assaad, R. (1996) ‘Formalizing the informal? - The transformation of Cairo’s refuse collection system’, Journal of Planning Education y Research, 16(2), pp. 115–126. doi: 10.1177/0739456X9601600204. | eng |
| dcterms.references | Azunre, G. A. et al. (2021) ‘Informality-sustainable city nexus: The place of informality in advancing sustainable Ghanaian cities’, Sustainable Cities y Society, 67, p. 102707. doi: 10.1016/j.scs.2021.102707. | eng |
| dcterms.references | Baker, S. M., Gentry, J. W. y Rittenburg, T. L. (2005) ‘Building understanding of the domain of consumer vulnerability’, Journal of Macromarketing, 25(2), pp. 128–139. doi: 10.1177/0276146705280622. | eng |
| dcterms.references | Balibar, É. (2000) ‘What we Owe to the Sans-Papier’, in Guenther, L. y Heesters, C. (eds) Social Insecurity. Toronto: Anansi: Alphabet City | eng |
| dcterms.references | Bedin, P. (2015). El ejercicio performativo de la ciudadanía a partir de la teoría de Judith Butler. Las Torres de Lucca, Revista Internacional de Filosofía Política, 4(6). | spa |
| dcterms.references | Belk, R., Fischer, E. M., y Kozinets, R. V. (2012). Qualitative Consumer and Marketing Research. SAGE Publications Ltd. https://doi.org/10.1007/978-981- 13-6142-5 | eng |
| dcterms.references | Berry, J. W. (1992) ‘Acculturation and Adaptation in a New Society’, International Migration, 30, pp. 69–85. doi: 10.1111/j.1468-2435.1992.tb00776.x | eng |
| dcterms.references | Berta-Ávila, M. (2003) ‘The Process of Conscientization: Xicanas/Xicanos Experiences in Claiming Authentic Voice’, Journal of Hispanic Higher Education, 2(2), pp. 117–128. doi: 10.1177/1538192702250509 | eng |
| dcterms.references | Biernacki, P. y Waldorf, D. (1981) ‘Snowball Sampling: Problems and Techniques of Chain Referral Sampling’, Sociological Methods & Research, 10(2), pp. 141–163. doi: 10.1177/004912418101000205. | eng |
| dcterms.references | Boenigk, S. et al. (2020) ‘Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework’, Journal of Public Policy and Marketing. doi: 10.1177/0743915620962815 | eng |
| dcterms.references | Boenigk, S. et al. (2021) ‘Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework’, Journal of Public Policy and Marketing, 40(2), pp. 165–183. doi: 10.1177/0743915620962815. | eng |
| dcterms.references | Bonilla, J. M. H. (2023). El Congreso de Colombia hunde en último debate la legalización del mercado de cannabis recreativo. El País. https://elpais.com/america-colombia/2023-06-21/el-congreso-de-colombiahunde-en-ultimo-debate-la-legalizacion-del-mercado-de-cannabisrecreativo.html | spa |
| dcterms.references | Bosch, J. (2016) ‘“Una Frontera de Cinco Siglos”, (De Cristóbal Colon a Fidel Castro: El Caribe Frontera Imperial)’, in Bosch, M. y Lora, Q. (eds) Antología del pensamiento crítico dominicano contemporáneo. Buenos Aires, pp. 43–62. | spa |
| dcterms.references | Bourdieu, P. (1989) ‘Social Space and Symbolic Power’, Sociological Theory, 7(1), p. 14. doi: 10.2307/202060 | eng |
| dcterms.references | Brell, C., Dustmann, C. y Preston, I. (2020) ‘The labor market integration of refugee migrants in high-income countries’, Journal of Economic Perspectives. American Economic Association, pp. 94–121. doi: 10.1257/JEP.34.1.94. | eng |
| dcterms.references | Butler, J. (2010). Marcos de guerra: las vidas lloradas (Vol. 48, Issue 3). Paidós. | spa |
| dcterms.references | Caicedo, M., van Gameren, E. y Amuedo-Dorantes, C. (2021) ‘The risk of psychological distress among unemployed and underemployed Mexican and Colombian immigrants in the US and in their countries of origin’, Latino Studies, 19(2), pp. 226–252. doi: 10.1057/s41276-021-00315-6. | eng |
| dcterms.references | Cajas, J. (2009) Los desviados: cartografía urbana y criminalización de la vida cotidiana. Miguel Angel Porrua | spa |
| dcterms.references | CIA. (2023). The World Factbook. CIA. | eng |
| dcterms.references | Collins, F. L. (2018) ‘Desire as a theory for migration studies: temporality, assemblage and becoming in the narratives of migrants’, Journal of Ethnic and Migration Studies, 44(6), pp. 964–980. doi: 10.1080/1369183X.2017.1384147. | eng |
| dcterms.references | Collins, P. H. (2002) Black feminist thought: Knowledge, consciousness, and the politics of empowerment. New York: Routledge | eng |
| dcterms.references | Conrad, P. (1992). Medicalization and Social Control. Annual Review of Sociology, 18(1), 209–232. https://doi.org/10.1146/annurev.so.18.080192.001233 | eng |
| dcterms.references | Conlon, D. E. et al. (2004) ‘The Effects of Physical and Social Context on Evaluations of Captive, Intensive Service Relationships’, Academy of Management Journal, 47(3), pp. 433–445. doi: 10.5465/20159592. | eng |
| dcterms.references | Crenshaw, K. W. (2011) ‘Demarginalising the intersection of race and sex: A black feminist critique of anti-discrimination doctrine, feminist theory, and antiracist politics’, in Framing Intersectionality: Debates on a Multi-Faceted Concept in Gender Studies. Ashgate Publishing Ltd, pp. 25–42. doi: 10.4324/9780429500480-5. | eng |
| dcterms.references | Creswell, J. W. y Poth, C. N. (2018) Qualitative Inquiry and Research: Choosing among Five Approaches. Thousand Oaks: Sage Publications | eng |
| dcterms.references | Crockett, D., Grier, S. y Williams, J. (2003) ‘Coping with Marketplace Discrimination: An Exploration of the Experience of Black Men’, Coping with Marketplace Discrimination: An Exploration of the Experience of Black Men, 14. doi: 10.5840/iabsproc2003143. | eng |
| dcterms.references | Cross, J. (2000) ‘Street vendors, and postmodernity: Conflict y compromise in the global economy’, International Journal of Sociology y Social Policy. MCB UP Ltd, pp. 29–51. doi: 10.1108/01443330010789061. | eng |
| dcterms.references | D’Souza, R. C. y Martí, I. (2022) ‘Organizations as Spaces for Caring: A Case of an Anti-trafficking Organization in India’, Journal of Business Ethics, 177(4), pp. 829–842. doi: 10.1007/s10551-022-05102-4 | eng |
| dcterms.references | Darbi, W. P. K., Hall, C. M. y Knott, P. (2018) ‘The Informal Sector: A Review and Agenda for Management Research’, International Journal of Management Reviews, 20(2), pp. 301–324. doi: 10.1111/ijmr.12131. | eng |
| dcterms.references | Darbi, W. P. K. y Knott, P. (2021) ‘The positive development role of informal economic activity: The case of informal printing firms in Ghana’, Business Strategy y Development. doi: 10.1002/bsd2.170. | eng |
| dcterms.references | Davidson, D. K. (2003) Selling sin: The marketing of socially unacceptable products. Greenwood Publishing Group. | eng |
| dcterms.references | Departamento Administrativo Nacional de Estadística (2021) Encuesta Pulso Social. Bogotá D.C. | spa |
| dcterms.references | .Del Giudice, O. N., y Giraldo, M. (2016). How Social Communities Create Value: The Dynamics of Surf as a Social Practice (pp. 281–284). Springer, Cham. https://doi.org/10.1007/978-3-319-19428-8_72 | eng |
| dcterms.references | Del Giudice, O. N., Giraldo, M., Alkire, L., y Orozco Restrepo, G. (2023). Informal service economy: a research study of attitudes, motivations y practices among informal entrepreneurs. Journal of Services Marketing | eng |
| dcterms.references | Donoso-Miranda, P. V. (2014) Pensamiento decolonial en Walter Mignolo: América Latina: ¿transformación de la geopolítica del conocimiento? | spa |
| dcterms.references | Doshi, V. (2021) ‘Symbolic violence in embodying customer service work across the urban/rural divide’, Gender, Work y Organization, 28(1), pp. 39–53. doi: 10.1111/gwao.12571. | eng |
| dcterms.references | Douglas, M. (1973) Pureza y peligro : un análisis de los conceptos de contaminación y tabú. Siglo XXI de España Editores. | spa |
| dcterms.references | Fanon, F. (2009) Piel negra, máscaras blancas. 55th edn. Edited by Akal. | spa |
| dcterms.references | Felix Valdés, G. (2017) La in-disciplina de Calibán: Filosofía en el Caribe más allá de la academia, La in-disciplina de Calibán. La Habana: ilosofi@.cu. | spa |
| dcterms.references | Figari, C. (2009) ‘Las emociones de lo abyecto: repugnancia e indignación’, in Cuerpo(s), Subjetividad(es) y Conflicto(s) : hacia una sociología de los cuerpos y las emociones desde Latinoamérica | spa |
| dcterms.references | Fisk, R. P. et al. (2018) ‘Design for service inclusion: creating inclusive service systems by 2050’, Journal of Service Management, p. JOSM-05-2018-0121. doi: 10.1108/JOSM-05-2018-0121. | eng |
| dcterms.references | Fisk, R. P. et al. (2020) ‘Elevating the human experience (HX) through service research collaborations: introducing ServCollab’, Journal of Service Management, 31(4), pp. 615–635. doi: 10.1108/JOSM-10-2019-0325. | eng |
| dcterms.references | Floyd, A. y Arthur, L. (2012) ‘Researching from within: External and internal ethical engagement’, International Journal of Research y Method in Education, 35(2), pp. 171–180. doi: 10.1080/1743727X.2012.670481. | eng |
| dcterms.references | Foucault, M. (1976) ‘Vigilar y castigar: Nacimiento de la prisión por Michel Foucault’. | spa |
| dcterms.references | Fraser, N. (2014). Rethinking the public sphere: a contribution to the critique of actually existing democracy. In Between borders (pp. 74-98). Routledge. | eng |
| dcterms.references | Freire, P. (1972) Cultural Action for Freedom. Harmondsworth: Penguin. | eng |
| dcterms.references | García Rodríguez, G. O., Jiménez Medina, J. A. y Jiménez Medina, L. F. (2015) ‘Consideraciones acerca del concepto de pobreza en la contemporaneidad: la pobreza oculta, retos y discusiones-Colombia’, Comuni@cción, 6(2). | spa |
| dcterms.references | Garriga, E. (2014) ‘Beyond Stakeholder Utility Function: Stakeholder Capability in the Value Creation Process’, Journal of Business Ethics, 120(4), pp. 489–507. doi: 10.1007/s10551-013-2001-y | eng |
| dcterms.references | Garzón Medina, C., Sánchez Arismendi, A., Del Giudice, O. N., Giraldo Oliveros, M. E., González Ternera, R. J., Sánchez Baltasar, L. B., Meza Romero, O., Vallejo Bojorque, A. P., y Linero Bocanegra, J. P. (2020). Consumo, prácticas y mercados emergentes. Reflexiones del consumidor latinoamericano. Ediciones USTA. https://doi.org/10.15332/li.lib.2020.00229 | spa |
| dcterms.references | Gashi, A. y Williams, C. C. (2021) ‘Beyond the marginalization thesis: An evaluationof the prevalence, character and motives of informal sector entrepreneurs in Kosovo’, Journal of Developmental Entrepreneurship. doi: 10.1142/S1084946721500035. | eng |
| dcterms.references | Gaztambide, A. (2006) ‘La ’invención del caribe a partir de 1898 (las definiciones del caribe, revisitadas)’, Jangwa Pana, 5(1), pp. 1–23. doi: 10.21676/16574923.441. | spa |
| dcterms.references | Gearin, A. K., y Devenot, N. (2021). Psychedelic medicalization, public discourse, and the morality of ego dissolution. International Journal of Cultural Studies, 24(6), 917–935. https://doi.org/10.1177/13678779211019424G | eng |
| dcterms.references | Giddens, A. (1984) The constitution of society: Outline of the theory of structuration. Univ of California Press. | eng |
| dcterms.references | Giraldo, M. (2014) ‘The Dynamics of Knowledge Co-Creation in Service Encounters: A Practice-Theoretical Approach’, in Kosaka, M. and Shirahada, K. (eds) Progressive Trends in Knowledge y System-Based Science for Service Innovation. Hershey, PA: IGI Global, pp. 68–89. | eng |
| dcterms.references | Giraldo, M., Garcia-Tello, L. y Rayburn, S. W. (2020) ‘Street vending: transformative entrepreneurship for individual and collective well-being’, Journal of Services Marketing. doi: 10.1108/JSM-08-2019-0322. | eng |
| dcterms.references | Gobierno de Colombia Departamento nacional de planeación (2018) Bases del plan nacional de desarrollo 2018-2022. | eng |
| dcterms.references | Gopaldas, A. (2013) ‘Intersectionality 101’, Journal of Public Policy and Marketing. American Marketing Association, pp. 90–94. doi: 10.1509/jppm.12.044. | eng |
| dcterms.references | Griffiths, T. R. (1983) ‘“This Island’s mine”: Calibán and Colonialism’, The Yearbook of English Studies, 13, p. 159. doi: 10.2307/3508119 | eng |
| dcterms.references | Guest, G., MacQueen, K. M. y Namey, E. E. (2011) Applied thematic analysis. Sage | eng |
| dcterms.references | Gurrieri, L., y Drenten, J. (2019). Visual storytelling and vulnerable health care consumers: normalising practices and social support through Instagram. Journal of Services Marketing, 33(6), 702–720. https://doi.org/10.1108/JSM-09-2018- 0262 | eng |
| dcterms.references | González Martínez, M. N. (2013). ¿Qué hacer con la identidad de género?:¿ Subvertirla, situarla o disolverla?. Reflexiones desde la filosofía crítica feminista. Ediciones Universidad Simón Bolívar | spa |
| dcterms.references | Habermas, J. (1999) La inclusión del otro: estudios de teoría política, Barcelona. Paidós | spa |
| dcterms.references | Habermas, J. (2001) Acción comunicativa y razón sin trascendencia. Barcelona. Paidós. | spa |
| dcterms.references | Heikkinen, A. et al. (2019) ‘Urban ecosystem services and stakeholders: Towards a sustainable capability approach’, in Strongly Sustainable Societies. Taylor & Francis. doi: 10.4324/9781351173643. | eng |
| dcterms.references | Hesse-Biber, S. N. y Leavy, P. (2011) The practice of qualitative research. Thousand Oaks, CA: Sage. | eng |
| dcterms.references | Illouz, E. (2007) Cold Intimacies: The Making of Emotional Capitalism . Polity | eng |
| dcterms.references | .International Labour Organization (2018) Informal economy: More than 60 per cent of the world’s employed population are in the informal economy, International Labour Organization. Available at: https://www.ilo.org/global/aboutthe-ilo/newsroom/news/WCMS_627189/lang--en/index.htm (Accessed: 24 July 2021) | eng |
| dcterms.references | International Organization for Migration (2022) Venezuelan Refugee and Migrant Crisis, IOM. Available at: https://www.iom.int/venezuelan-refugee-andmigrant-crisis (Accessed: 2 October 2022). | eng |
| dcterms.references | Inverardi-Ferri, C. (2018) ‘The enclosure of “waste land”: Rethinking informality and dispossession’, Transactions of the Institute of British Geographers, 43(2), pp. 230–244. doi: 10.1111/tran.12217. | eng |
| dcterms.references | Jaakkola, E., Aarikka-Stenroos, L. y Helkkula, A. (2015) ‘Service experience cocreation: Conceptualization, implications, and future research directions’, Article in Journal of Service Management, 26(2), pp. 182–205. doi: 10.1108/JOSM-12- 2014-0323. | eng |
| dcterms.references | Jaffe, E. D., Kushnirovich, N. y Tsimerman, A. (2018) ‘The Impact of Acculturation on Immigrants’ Business Ethics Attitudes’, Journal of Business Ethics, 147(4), pp. 821–834. doi: 10.1007/s10551-017-3597-0. | eng |
| dcterms.references | Jameson, F. (2001) El giro cultural, La historia de los hombres. | spa |
| dcterms.references | Johnson, K., Markham, C. y Tortolero, S. R. (2017) ‘Thematic analysis of mainstream rap music - Considerations for culturally responsive sexual consent education in high school’, Journal of Applied Research on Children. | eng |
| dcterms.references | Júnior, O. P. L. (2021). A guerra contra as drogas ea fabricação do Homo sacer. Cultura y Droga, 26(32), 41–59. https://doi.org/10.17151/culdr.2021.26.32.3 | fre |
| dcterms.references | Karki, S., Xheneti, M. y Madden, A. (2021) ‘To Formalize or Not to Formalize: Women Entrepreneurs’ Sensemaking of Business Registration in the Context of Nepal’, Journal of Business Ethics, 173(4), pp. 687–708. doi: 10.1007/s10551- 020-04541-1. | eng |
| dcterms.references | Kaye, D. K., Chongwe, G. y Sewankambo, N. K. (2019) ‘Ethical tensions in the informed consent process for randomized clinical trials in emergency obstetric and newborn care in low and middle-income countries’, BMC Medical Ethics, 20(1), pp. 1–8. doi: 10.1186/S12910-019-0363-0/PEER-REVIEW | eng |
| dcterms.references | Kelleher, C. et al. (2019) ‘The Score Is Not the Music: Integrating Experience and Practice Perspectives on Value Co-Creation in Collective Consumption Contexts’, Journal of Service Research, 22(2), pp. 120–138. doi: 10.1177/1094670519827384. | eng |
| dcterms.references | Khoury, T. A. y Prasad, A. (2016) ‘Entrepreneurship Amid Concurrent Institutional Constraints in Less Developed Countries’, Business y Society, 55(7), pp. 934–969. doi: 10.1177/0007650314567641. | eng |
| dcterms.references | Kobin, C. y Tyson, E. (2006) ‘Thematic analysis of hip-hop music: Can hip-hop in therapy facilitate empathic connections when working with clients in urban settings?’, Arts in Psychotherapy, 33(4), pp. 343–356. doi: 10.1016/j.aip.2006.05.001. | eng |
| dcterms.references | Kozinets, R. (2015). Netnography: redefined. Sage. | eng |
| dcterms.references | Kuethe, A. J. y yrien, K. J. (2018) El mundo atlántico español durante el siglo XVIII. Guerra y reformas borbónicas, 1713-1796, El mundo atlántico español durante el siglo XVIII. Guerra y reformas borbónicas, 1713-1796. doi: 10.12804/th9789587841121. | spa |
| dcterms.references | La República (2022) Cannabis regulado e ilícito genera ingresos de más de US$344.000 millones en el mundo. Available at: https://www.larepublica.co/globoeconomia/annabis-regulado-e-ilicito-generaingresos-de-mas-de-us-344-000-millones-en-el-mundo-3434100 (Accessed: 18 November 2022). | spa |
| dcterms.references | Latour, B. (2004) ‘How to Talk About the Body? the Normative Dimension of Science Studies’, Body & Society, 10(2–3), pp. 205–229. doi: 10.1177/1357034X04042943 | eng |
| dcterms.references | Leal Acosta, A. C. (2020) Recuperar la confianza es el reto de las instituciones del país, según encuesta de Usaid, La República. Available at: https://www.larepublica.co/economia/recuperar-la-confianza-es-el-reto-delasinstituciones-del-pais-segun-encuesta-2961415 (Accessed: 12 June 2021). | spa |
| dcterms.references | Lipovetsky, G. (2000) El crepúsculo del deber. La ética indolora de los nuevos tiempos democráticos. Barcelona: Anagrama. | spa |
| dcterms.references | Littlewood, D., Rogers, P. y Williams, C. (2020) ‘Experiences, causes and measures to tackle institutional incongruence and informal economic activity in South-East Europe’, Current Sociology, 68(7), pp. 950–971. doi: 10.1177/0011392118788911 | eng |
| dcterms.references | Luhmann, N. (2005). Inklusion und exklusion [Inclusion y exclusion]. Soziologische Aufklärung, 6, 226–251. | eng |
| dcterms.references | Luhmann, N. (2007). La sociedad de la sociedad. Universidad Iberoamericana. | spa |
| dcterms.references | Lyotard, J.-F. (1987) La posmodernidad (explicada a los niños). Gedisa | spa |
| dcterms.references | Maloney, W. F. (2004) ‘Informality Revisited’, World development, 32(7), pp. 1159–1178. | eng |
| dcterms.references | Mannoni, O. (1990) Prospero y Calibán: The psychology of colonization, The Western Political Quarterly. University of Michigan Press. doi: 10.2307/444268. | eng |
| dcterms.references | Marín-Llanes, L. (2022). Guidelines for Colombia’s New Drug Policy under Petro. Talking Drugs. https://www.talkingdrugs.org/guidelines-for-colombiasnew-drug-policy-under-petro/ | eng |
| dcterms.references | Marotta Lanzieri, D. (2021) ‘La informalidad laboral en Venezuela: definiciones, medición y desafíos’, Notas sobre la Economía Venezolana, 11. | spa |
| dcterms.references | Marx, C. y Kelling, E. (2019) ‘Knowing urban informalities’, Urban Studies, 56(3), pp. 494–509. doi: 10.1177/0042098018770848 | eng |
| dcterms.references | McColl-Kennedy, J. R., Vargo, S. L., Dagger, T. S., Sweeney, J. C., y van Kasteren, Y. (2012). Health Care Customer Value Cocreation Practice Styles. Journal of Service Research, 15(4), 370–389. https://doi.org/10.1177/1094670512442806 | eng |
| dcterms.references | Mignolo, W. (2007) La idea de América Latina. La herida colonial y la opción decolonial. Barcelona: Gedisa | spa |
| dcterms.references | Mittelstaedt, J. D., Duke, C. R. y Mittelstaedt, R. A. (2009) ‘Health care choices in the united states and the constrained consumer: A marketing systems perspective on access and assortment in health care’, Journal of Public Policy and Marketing. American Marketing Association, pp. 95–101. doi: 10.1509/jppm.28.1.95 | eng |
| dcterms.references | Mouffe, C. (2000) The Democratic Paradox. Verso. | eng |
| dcterms.references | Mouffe, C. (2013) Agonistics : thinking the world politically. | eng |
| dcterms.references | Muñoz-Mora, J. C. et al. (2022) ‘From immigrants to local entrepreneurs: understanding the effects of migration on entrepreneurship in a highly informal country’, International Journal of Entrepreneurial Behaviour and Research, 28(9), pp. 78–103. doi: 10.1108/IJEBR-07-2021-0615. | eng |
| dcterms.references | Nail, T. (2018) ‘The political centrality of the migrant’, in Critical Perspectives on Migration in the Twenty-First Century, pp. 2–15. | eng |
| dcterms.references | Narayanan, S. y Barnabas, A. (2020) ‘Work-family conflict of women entrepreneurs in the informal sector in India’, International Journal of Business Excellence, 22(2), pp. 226–246. doi: 10.1504/IJBEX.2020.109958. | eng |
| dcterms.references | Navarro, L. R. (2014) Entre esferas públicas y ciudadanía. Las teorías de Arendt, Habermas y Mouffe aplicadas a la comunicación para el cambio social. Barranquilla: Universidad del Norte. | spa |
| dcterms.references | O’Connell, T. (2001) ‘Retail racism: Caught red handed’, Security, 38(4). | eng |
| dcterms.references | Oduro-Appiah, K. et al. (2019) ‘Working with the informal service chain as a locally appropriate strategy for sustainable modernization of municipal solid waste management systems in lower-middle income cities: Lessons from Accra, Ghana’, Resources, 8(1). doi: 10.3390/resources8010012 | eng |
| dcterms.references | Palat Narayanan, N. (2019) ‘The production of informality and everyday politics: Drinking water and solid waste management in Jagdamba Camp, Delhi’, City, 23(1), pp. 83–96. doi: 10.1080/13604813.2019.1575118 | eng |
| dcterms.references | Paluch, S. y Tuzovic, S. (2019) ‘Persuaded self-tracking with wearable technology: carrot or stick?’, Journal of Services Marketing, 33(4), pp. 436– 448. doi: 10.1108/JSM-03-2018-0091. | eng |
| dcterms.references | Pelenc, J. y Ballet, J. (2015) ‘Strong sustainability, critical natural capital and the capability approach’, Ecological Economics, 112, pp. 36–44. doi: 10.1016/j.ecolecon.2015.02.006. | eng |
| dcterms.references | Peñaloza, L. (1995) ‘Immigrant Consumers: Marketing and Public Policy Considerations in the Global Economy’, Journal of Public Policy & Marketing, 14(1), pp. 83–94. doi: 10.1177/074391569501400108 | eng |
| dcterms.references | Plaud, C., y Guillemot, S. (2015). Service interactions and subjective wellbeing in later life. Journal of Services Marketing, 29(4), 245–254. https://doi.org/10.1108/JSM-05-2014-0154 | eng |
| dcterms.references | Polanco, D. N. (1987) ‘El Caribe: pueblos, cultura e historia’, Cuadernos Hispanoamericanos, (445), pp. 79–94. | spa |
| dcterms.references | Polishchuk, Y. y Rauschmayer, F. (2012) ‘Beyond “benefits”? Looking at ecosystem services through the capability approach’, Ecological Economics, 81, pp. 103–111. doi: 10.1016/j.ecolecon.2012.06.010. | eng |
| dcterms.references | Rayburn, S. W. (2015) ‘Consumers’ captive service experiences: it’s YOU and ME’, Service Industries Journal, 35(15–16), pp. 806–825. doi: 10.1080/02642069.2015.1090982. | eng |
| dcterms.references | Rawls, J. (2020). Political liberalism. In The New Social Theory Reader (pp. 123-128). Routledge. | eng |
| dcterms.references | Retamar, R. F. et al. (1974) ‘Calibán: Notes Toward a Discussion of Culture in Our America’, The Massachusetts Review, 15(1/1), pp. 7–72. doi: 10.1515/9780822385462-006. | eng |
| dcterms.references | Retamar, R. F. (1989) Calibán and other essays. University of Minnesota Press. doi: 10.1086/391969. | eng |
| dcterms.references | Retamar, R. F. y Jameson, F. (2004) Calibán* Una Pregunta. Buenos Aires: CLACSO | spa |
| dcterms.references | Retamozo Benítez, M. (2009) ‘Lo político y la política: los sujetos políticos, conformación y disputa por el orden social’, Revista mexicana de ciencias políticas y sociales, 51(206), pp. 69–91. | spa |
| dcterms.references | Riedel, A., Beatson, A., Mulcahy, R., y Keating, B. (2023). A transformative and social marketing ecosystem investigation into drug use among young adults. In Journal of Services Marketing (Vol. 37, Issue 2, pp. 184–200). Emerald Publishing. https://doi.org/10.1108/JSM-12-2021-0462 | eng |
| dcterms.references | Riedel, A., Messenger, D., Fleischman, D., y Mulcahy, R. (2022). Consumers experiencing vulnerability: a state of play in the literature. Journal of Services Marketing, 36(2), 110–128. https://doi.org/10.1108/JSM-12-2020- 0496 | eng |
| dcterms.references | Rienzner, R. y Testa, F. (2003) ‘The captive consumer no longer exists. Creating customer loyalty to compete on the new deregulated markets of public utilities’, Total Quality Management and Business Excellence, 14(2), pp. 171–187. doi: 10.1080/1478336032000051368. | eng |
| dcterms.references | Risberg, A. y Romani, L. (2022) ‘Underemploying highly skilled migrants: An organizational logic protecting corporate “normality”’, Human Relations, 75(4), pp. 655–680. doi: 10.1177/0018726721992854. | eng |
| dcterms.references | Robeyns, I. (2003) ‘Sen’s capability approach and gender inequality: Selecting relevant capabilities’, Feminist Economics, 9(2–3), pp. 61–92. doi: 10.1080/1354570022000078024 | eng |
| dcterms.references | Robeyns, I. (2005) ‘The Capability Approach: a theoretical survey’, Journal of Human Development, 6(1), pp. 93–117. doi: 10.1080/146498805200034266. | eng |
| dcterms.references | Robeyns, I. y Byskov, M. F. (2021) ‘The Capability Approach’, The Stanford Encyclopedia of Philosophy | eng |
| dcterms.references | Rosenbaum, M. S. y Montoya, D. Y. (2007) ‘Am I welcome here? Exploring how ethnic consumers assess their place identity’, Journal of Business Research, 60(3), pp. 206–214. doi: 10.1016/j.jbusres.2006.09.026. | eng |
| dcterms.references | Rosenbaum, M. S. y Russell-Bennett, R. (2020) ‘Editorial: bringing socially unacceptable services into services marketing’, Journal of Services Marketing. Emerald Group Holdings Ltd., pp. 885–887. doi: 10.1108/JSM-07-2020-0295. | eng |
| dcterms.references | Rosenbaum, M. S., Seger-Guttmann, T. y Giraldo, M. (2017) ‘Commentary: vulnerable consumers in service settings’, Journal of Services Marketing, pp. 309–312. doi: 10.1108/JSM-05-2017-0156. | eng |
| dcterms.references | Rossiasco, P. y Orbegoso, G. (2022) Waking up to a new reality: Latin America’s Response to the Venezuelan Exodus. Available at: https://blogs.worldbank.org/dev4peace/waking-new-reality-latin-americasresponse-venezuelan-exodus (Accessed: 2 October 2022) | eng |
| dcterms.references | Sanchez-Barrios, L. J. et al. (2015) ‘Services for the underserved: unintended well-being’, Service Industries Journal, 35(15–16), pp. 883–897. doi: 10.1080/02642069.2015.1090983. | eng |
| dcterms.references | Secretaría Distrital de Salud (2022) Encuesta Distrital Cannábica Caracterización de la Comunidad Cannábica de Bogotá. Bogotá D.C. | spa |
| dcterms.references | Sen, A. (1980) ‘Equality of What?’, in The Tanner lecture on human values. | eng |
| dcterms.references | Sen, A. (1993) ‘Capability and well-being’, in The quality of life. Clarendon Press. | eng |
| dcterms.references | Shove, E., Pantzar, M. y Watson, M. (2012) The Dynamics of Social Practice: Everyday Life and how it Changes. SAGE | eng |
| dcterms.references | Sloterdijk, P. (2016). Esferas: Bolhas: Microesferologia. Estação liberdade. | fre |
| dcterms.references | Spivak, G. C. (2003) ‘Can the Subaltern Speak?’, Die Philosophin, 14(27). | eng |
| dcterms.references | Stewart, M. et al. (2008) ‘Multicultural meanings of social support among immigrants and refugees’, International Migration, 46(3), pp. 123–159. doi: 10.1111/j.1468-2435.2008.00464.x. | eng |
| dcterms.references | Suárez, T. et al. (2016) Artes en femenino investigaciones situadas y performances colaborativos. Edited by M. N. Gonzáles Martínez y F. Pattaro Amaral. Barranquilla: Universidad Simón Bolívar. | eng |
| dcterms.references | Sweeney, J. C., Danaher, T. S., y McColl-Kennedy, J. R. (2015). Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers. Journal of Service Research, 18(3), 318– 335. https://doi.org/10.1177/1094670515572128 | eng |
| dcterms.references | Taylor, C. (2001) El multiculturalismo y "la política del reconocimiento. | spa |
| dcterms.references | Taylor, D. M., Ruggiero, K. M. y Louis, W. R. (1996) ‘Personal/group discrimination discrepancy: Towards a two-factor explanation’, Canadian Journal of Behavioural Science/Revue canadienne des sciences du comportement, 28(3). | eng |
| dcterms.references | The World Bank (2021) Widespread Informality Likely to Slow Recovery from COVID-19 in Developing Economies. | eng |
| dcterms.references | Thomson, K. y Jones, J. (2017) ‘Precarious Professionals: (in)Secure Identities and Moral Agency in Neocolonial Context’, Journal of Business Ethics, 146(4), pp. 747–770. doi: 10.1007/s10551-016-3218-3. | eng |
| dcterms.references | Timmermans, S. y Tavory, I. (2012) ‘Theory construction in qualitative research: From grounded theory to abductive analysis’, Sociological Theory, 30(3), pp. 167–186. doi: 10.1177/0735275112457914. | eng |
| dcterms.references | Transparency International (2019) CORRUPTION PERCEPTIONS INDEX, Transparency International. | eng |
| dcterms.references | UNHCR (2019) Venezuela: the largest exodus of Latin America. Available at: https://www.unhcr.org/ph/15558-april-e-newsletter-venezuela.html (Accessed: 4 November 2022). | eng |
| dcterms.references | United Nations Office on Drugs and Crime. (2022a). Executive Summary: Policy Implications. In World Drug Report 1. Executive summary :Policy Implications | eng |
| dcterms.references | United Nations Office on Drugs and Crime. (2022b). World Drug Report 2022 Annex | eng |
| dcterms.references | United Nations Office on Drugs and Crime. (2023). Online World Drug Report 2023 - Latest data y trend analysis. https://www.unodc.org/unodc/en/data-and-analysis/wdr-2023-onlinesegment.html | eng |
| dcterms.references | United Nations Refugee Agency (2022) UNHCR - Venezuela Situation, United Nations High Commissioner for Refugees. Available at: https://www.unhcr.org/venezuela-emergency.html (Accessed: 2 October 2022). | eng |
| dcterms.references | Valderrama, C. A. (2019). La diferancia cultural negra en Colombia. Contrapúblicos afrocolombianos. CS, (29), 209-242. | spa |
| dcterms.references | Valqui, J. (2023). Gabriel Boric respalda a quienes cultivan el cannabis para uso medicinal: “No son delincuentes.” La República. https://larepublica.pe/mundo/2023/05/09/ley-antinarcotrafico-gabriel-boricrespalda-a-quienes-cultivan-el-cannabis-para-uso-medicinal-no-sondelincuentes-chile-nueva-ley-en-chile-898911#google_vignette | spa |
| dcterms.references | Vélez, M. A. (2023). “When life gives you lemons, make lemonade!” Finding Positives in Colombia’s Cannabis Debate. Talking Drugs. https://www.talkingdrugs.org/positives-in-colombias-cannabis-debate/ | eng |
| dcterms.references | Virlée, J., van Riel, A. C. R., y Hammedi, W. (2020). Health literacy and its effects on well-being: how vulnerable healthcare service users integrate online resources. Journal of Services Marketing, 34(5), 697–715. https://doi.org/10.1108/JSM-02-2019-0057 | eng |
| dcterms.references | Viswanathan, M., Sridharan, S. y Ritchie, R. (2010) ‘Understanding consumption and entrepreneurship in subsistence marketplaces’, Journal of Business Research, 63(6), pp. 570–581. doi: 10.1016/j.jbusres.2009.02.023. | eng |
| dcterms.references | Walters, A. S. y Curran, M. C. (1996) ‘“Excuse me, Sir? May I help you y your boyfriend?”: Salespersons’ differential treatment of homosexual and straight customers’, Journal of Homosexuality, 31(1–2), pp. 135–152. doi: 10.1300/J082v31n01_08. | eng |
| dcterms.references | Warhurst, C. y Nickson, D. (2007) ‘Employee experience of aesthetic labour in retail and hospitality’, Work, Employment y Society, 21(1), pp. 103–120. doi: 10.1177/0950017007073622. | eng |
| dcterms.references | Wilkins, L. (1964) Social Deviance: Social policy, action and research. London: Tavistock | eng |
| dcterms.references | Willen, S. S. (2007) ‘Toward a critical phenomenology of “illegality”: State power, criminalization, and abjectivity among undocumented migrant workers in Tel Aviv, Israel’, International Migration, 45(3), pp. 8–38. doi: 10.1111/j.1468- 2435.2007.00409.x | eng |
| dcterms.references | Williams, C. C. y Nadin, S. (2010) ‘Entrepreneurship and the informal economy: An overview’, Journal of Developmental Entrepreneurship, 15(4), pp. 361–378. doi: 10.1142/S1084946710001683 | eng |
| dcterms.references | Williams, C. y Gurtoo, A. (2011) ‘Evaluating women entrepreneurs in the informal sector: Some evidence from India’, Journal of Developmental Entrepreneurship, 16(3), pp. 351–369. doi: 10.1142/S1084946711001914. | eng |
| dcterms.references | Williams, C. y Nadin, S. (2014) ‘Facilitating the formalisation of entrepreneurs in the informal economy: Towards a variegated policy approach’, Journal of Entrepreneurship and Public Policy, 3(1), pp. 33–48. doi: 10.1108/JEPP-05-2012-0027 | eng |
| dcterms.references | Xheneti, M., Karki, S. T. y Madden, A. (2019) ‘Negotiating business and family demands within a patriarchal society–the case of women entrepreneurs in the Nepalese context’, Entrepreneurship y Regional Development, 31(3–4), pp. 259–278. doi: 10.1080/08985626.2018.1551792. | eng |
| dcterms.references | Zainuddin, N., Robinson, J., Algie, J., y Randle, M. (2021). Defining and explicating value re-creation to solve marketplace problems for consumers with vulnerabilities. Journal of Services Marketing, 35(6), 807–820. https://doi.org/10.1108/JSM-07-2020-0316 | eng |
| dcterms.references | Zona Cero (2020) Vendedor ambulante que murió al ser arrastrado por arroyo intentó salvar su carrito de helados, Zona Cero. Available at: https://zonacero.com/generales/vendedor-ambulante-que-murio-al-serarrastrado-por-arroyo-intento-salvar-su-carrito-de (Accessed: 2 November 2020) | spa |
| oaire.version | info:eu-repo/semantics/acceptedVersion | spa |
| sb.programa | Doctorado en Sociedad y Cultura Caribe | spa |
| sb.sede | Sede Barranquilla | spa |
Archivos
Bloque de licencias
1 - 1 de 1
No hay miniatura disponible
- Nombre:
- license.txt
- Tamaño:
- 2.93 KB
- Formato:
- Item-specific license agreed upon to submission
- Descripción: