Diseño de estrategias para mejorar los procedimientos administrativos de la ruta del medicamento en medicina interna, E.S.E. Hospital San Juan de Dios, Pamplona, Norte de Santander, Colombia
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Fecha
2021
Autores
Carvajalino Florez, Diego Alejandro
Reategui Pinto, Rosalba
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Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
El proyecto de investigación Diseño de estrategias para mejorar los procedimientos administrativos de la ruta del medicamento en medicina interna de la ESE Hospital San Juan de Dios, Pamplona, Norte de Santander, Colombia. Surge como una herramienta que le permitirá a las directivas de la Institución fortalecer los procedimientos de dispensación y administración de medicamentos en aras de buscar el mejoramiento continuo y el fortalecimiento de las buenas prácticas de seguridad del paciente hospitalizados en medicina interna respiratorios. con el desarrollo de la investigación se conocieron puntos importantes que se establecer como oportunidades de mejora que se deben abordar por parte de las directivas. El Hospital San Juan de Dios de Pamplona, en los últimos años, se ha enfrentado a grandes dificultades económicas para la atención en el servicio de salud, aunado a estas debilidades, esta Empresa Social del Estado (ESE) ha sido sometida al rediseño de procesos administrativos, lo cual ha fundamentado la necesidad de desarrollar mecanismos sistemáticos y continuos de evaluación. Planteamiento del problema: El servicio de atención en medicina interna Hospitalización no ha estado exento de este tipo de requerimientos para su evaluación, incluyendo al proceso asociado a la dispensación y Administración de medicamentos. Se observa entonces la necesidad de desarrollar estrategias en los procesos y procedimientos en la administración de medicamentos en el servicio de hospitalización medicina interna área respiratoria de la ESE Hospital San Juan de Dios de Pamplona. Estas estrategias, permitirá valorar el estado de la seguridad del paciente con el objetivo de profundizar en los elementos que deben ser mejorados para fortalecer la calidad en el servicio de atención en medicina interna hospitalización en la Institución contexto de estudio. Ante la complejidad mencionada en el proceso de dispensación y administración de medicamentos. Metodología: Se realizó un estudio con enfoque deductivo de paradigma cuantitativo descriptivo, con diseño de campo y de fenómeno bibliográfico a desarrollarse en la ESE Hospital San Juan de Dios de Pamplona. Resultado: Se evidencio la necesidad de una intervención prioritaria en los procesos de administración y dispensación de medicamentos. Conclusión: Es necesario establecer una serie de estrategias que fortalezcan en el proceso de administración y dispensación de medicamentos y el fomento de un líder en los procesos directos
The research project Design of strategies to improve the administrative procedures of the medication route in internal medicine at the ESE Hospital San Juan de Dios, Pamplona, Norte de Santander, Colombia. It arises as a tool that will allow the managers of the Institution to strengthen the procedures of dispensing and administration of medicines in order to seek continuous improvement and the strengthening of good safety practices of the hospitalized patient in internal medicine respiratory. with the development of the research important points were known that were established as opportunities for improvement that should be addressed by the managers. The Hospital San Juan de Dios de Pamplona, in recent years, has faced great economic difficulties for the health care service. In addition to these weaknesses, this Empress Social del Estado (ESE) has been subjected to the redesign of administrative processes, which has led to the need to develop systematic and continuous evaluation mechanisms. Problem statement: The internal medicine and hospitalization service has not been exempt from this type of requirements for evaluation, including the process associated with the dispensing and administration of medicines. There is a need to develop strategies in the processes and procedures in the administration of medicines in the internal medicine hospitalization service in the respiratory area of the ESE Hospital San Juan de Dios de Pamplona. These strategies will make it possible to evaluate the state of patient safety with the objective of going deeper into the elements that should be improved to strengthen the quality of the internal medicine hospitalization service in the institution under study. In view of the complexity mentioned in the process of dispensing and administration of medications. Methodology: A study was carried out with a deductive approach of descriptive quantitative paradigm, with a field design and bibliographic phenomenon to be developed in the ESE Hospital San Juan de Dios de Pamplona. Result: The need for a priority intervention in the process of administration and dispensing of medicines was evidenced. Conclusion: It is necessary to establish a series of strategies to strengthen the process of administration and dispensing of medicines and the promotion of a leader in the direct processes.
The research project Design of strategies to improve the administrative procedures of the medication route in internal medicine at the ESE Hospital San Juan de Dios, Pamplona, Norte de Santander, Colombia. It arises as a tool that will allow the managers of the Institution to strengthen the procedures of dispensing and administration of medicines in order to seek continuous improvement and the strengthening of good safety practices of the hospitalized patient in internal medicine respiratory. with the development of the research important points were known that were established as opportunities for improvement that should be addressed by the managers. The Hospital San Juan de Dios de Pamplona, in recent years, has faced great economic difficulties for the health care service. In addition to these weaknesses, this Empress Social del Estado (ESE) has been subjected to the redesign of administrative processes, which has led to the need to develop systematic and continuous evaluation mechanisms. Problem statement: The internal medicine and hospitalization service has not been exempt from this type of requirements for evaluation, including the process associated with the dispensing and administration of medicines. There is a need to develop strategies in the processes and procedures in the administration of medicines in the internal medicine hospitalization service in the respiratory area of the ESE Hospital San Juan de Dios de Pamplona. These strategies will make it possible to evaluate the state of patient safety with the objective of going deeper into the elements that should be improved to strengthen the quality of the internal medicine hospitalization service in the institution under study. In view of the complexity mentioned in the process of dispensing and administration of medications. Methodology: A study was carried out with a deductive approach of descriptive quantitative paradigm, with a field design and bibliographic phenomenon to be developed in the ESE Hospital San Juan de Dios de Pamplona. Result: The need for a priority intervention in the process of administration and dispensing of medicines was evidenced. Conclusion: It is necessary to establish a series of strategies to strengthen the process of administration and dispensing of medicines and the promotion of a leader in the direct processes.
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Palabras clave
Seguridad del paciente, Procesos administrativos, Auditoria en salud, Dispensación de medicamentos, Administración de medicamentos, Patient safety, Administrative processes, Health audit, Medication dispensing, Medication administration
