Clima organizacional, satisfacción laboral y salud mental en trabajadores de diferentes sectores económicos: estudio basado en estándares de calidad y escalas psicométricas validadas

datacite.rightshttp://purl.org/coar/access_right/c_16ec
dc.contributor.advisorMendinueta Martínez, Martha
dc.contributor.advisorPolo Gallardo, Raúl
dc.contributor.authorNavarro Vargas, Jeniffer Amparo
dc.contributor.authorMiranda Otero, Jorge Miguel
dc.contributor.authorPastrana Donado, Steven Alberto
dc.contributor.authorWilches Arcón, Zuleidy Maria
dc.date.accessioned2025-12-15T14:16:06Z
dc.date.available2025-12-15T14:16:06Z
dc.date.issued2025
dc.description.abstractIntroducción: el clima organizacional, la satisfacción laboral y la salud mental constituyen ejes estratégicos para la sostenibilidad de las empresas y el bienestar de los trabajadores. Desde la perspectiva de la seguridad y salud laboral, estos tres componentes se articulan de manera dinámica: un clima percibido como justo y respetuoso favorece niveles más altos de satisfacción laboral, mientras que la exposición sostenida a riesgos psicosociales incrementa la probabilidad de síntomas de depresión, ansiedad y estrés, con impacto directo en el desempeño, la estabilidad del personal y la calidad de los servicios. En contextos latinoamericanos y en entornos con alta heterogeneidad laboral, estas relaciones adquieren especial relevancia, dadas las condiciones de informalidad, sobrecarga y tensiones organizacionales que enfrentan muchos trabajadores, incluidos quienes combinan responsabilidades laborales con procesos de formación de posgrado. En este escenario, contar con evidencia empírica que caracterice simultáneamente clima, satisfacción y salud mental aporta insumos valiosos para la toma de decisiones en las organizaciones y para la formulación de estrategias preventivas desde la Seguridad y Salud En El Trabajo. Objetivo: Caracterizar el clima organizacional, la satisfacción laboral y la salud mental en trabajadores de diferentes sectores económicos, evaluados mediante estándares de calidad organizacional y escalas psicométricas validadas. Resultados: Los resultados mostraron un perfil globalmente favorable en las variables organizacionales y de salud mental evaluadas, sin entrar en detalle de las características sociodemográficas. En el caso de la salud mental, las frecuencias más elevadas se observaron en las categorías que indican ausencia o baja intensidad de síntomas en la mayoría de los ítems de depresión, ansiedad y estrés de la DASS-21, lo que sugiere que, en el momento de la medición, buena parte de la muestra no presentaba niveles clínicamente relevantes de malestar psicológico. Sin embargo, se identificó también un grupo no despreciable de participantes que reportó la presencia de síntomas en grados leves o moderados, tales como tristeza, irritabilidad, preocupación excesiva y sensación de tensión, lo que indica la existencia de un subgrupo en mayor vulnerabilidad frente a las demandas laborales y académicas. En relación con el clima organizacional, las respuestas tendieron a concentrarse en las opciones de acuerdo y muy de acuerdo en aspectos como la equidad, el respeto, la diversidad y la comunicación, configurando un entorno percibido en términos generales como respetuoso, justo y apoyador. En la satisfacción laboral, los niveles se ubicaron mayoritariamente entre categorías medias y altas, con especial énfasis en la valoración positiva del apoyo de los supervisores y de las relaciones interpersonales en el trabajo, mientras que la satisfacción con aspectos como el salario y las oportunidades de promoción se situó con mayor frecuencia en rangos intermedios. De manera relevante, una proporción importante de participantes manifestó estar de acuerdo con que el estrés afecta su satisfacción laboral, su calidad de vida y su sueño, lo cual indica que, aun en presencia de un clima organizacional favorable y de una satisfacción laboral globalmente adecuada, el estrés percibido se reconoce como un factor con impacto concreto sobre la experiencia de trabajo. Esta percepción se reflejó de forma gráfica en la figura que recoge la opinión sobre el efecto del estrés en la satisfacción laboral, donde la mayoría se ubicó en las categorías de mayor acuerdo. En conjunto, los resultados evidencian un equilibrio relativamente positivo entre clima, satisfacción y salud mental, pero con señales claras de presión psicosocial que requieren ser atendidas de manera preventivaspa
dc.description.abstractIntroduction: Organizational climate, job satisfaction, and mental health are strategic pillars for corporate sustainability and worker well-being. From an occupational safety and health perspective, these three components are dynamically interrelated: a climate perceived as fair and respectful favors higher levels of job satisfaction, whereas sustained exposure to psychosocial hazards increases the likelihood of depressive, anxiety, and stress symptoms, with a direct impact on performance, staff stability, and service quality. In Latin American contexts and in settings characterized by high labor heterogeneity, these relationships become particularly salient, given the conditions of informality, work overload, and organizational tensions faced by many workers, including those who combine employment with postgraduate training. In this scenario, generating empirical evidence that simultaneously characterizes organizational climate, job satisfaction, and mental health provides valuable inputs for organizational decision-making and for the design of preventive strategies within Occupational Safety and Health. Objective: To characterize organizational climate, job satisfaction, and mental health in workers from different economic sectors, assessed using organizational quality standards and validated psychometric scales. Materials and Methods: A quantitative, observational, cross-sectional study was conducted in a sample of workers from various productive sectors who were simultaneously engaged in training processes related to a specialization in Occupational Safety and Health. Participants were selected through non-probability convenience sampling, based on inclusion criteria such as having an active employment relationship and voluntarily agreeing to anonymous and confidential participation in the study. Data were collected using a self-administered questionnaire comprising several components: a block of sociodemographic and occupational questions, an organizational climate instrument aligned with quality standards, the S20/23 job satisfaction scale, and the 21-item Depression, Anxiety and Stress Scale (DASS-21). The organizational climate component assessed dimensions such as equity in hiring and opportunities, respect for diversity and gender equity, quality of internal communication, respectful treatment by supervisors and coworkers, and perceived organizational justice. Each item was rated on a Likert-type agreement scale, allowing the calculation of frequency distributions and the identification of overall perception trends. Job satisfaction was measured with the S20/23 questionnaire, which evaluates key dimensions including satisfaction with salary, physical working conditions, job stability, promotion and development opportunities, supervisor support, and coworker relationships. The DASS-21 was used to assess symptoms of depression, anxiety, and stress across three differentiated subscales, based on 21 items with response options ranging from “Did not apply to me at all” to “Applied to me very much or most of the time” during the previous week. Data were analyzed using descriptive statistics, with absolute and relative frequencies calculated for each response category in the climate and satisfaction items and in the DASS-21, and summarized in tables and figures showing the distribution of perceptions and levels of emotional distress.eng
dc.format.mimetypepdf
dc.identifier.urihttps://hdl.handle.net/20.500.12442/17213
dc.language.isospa
dc.publisherEdiciones Universidad Simón Bolívarspa
dc.publisherFacultad de Ciencias de la Saludspa
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internationaleng
dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectCultura organizacionalspa
dc.subjectSatisfacción laboralspa
dc.subjectSalud mentalspa
dc.subjectTrabajadoresspa
dc.subject.keywordsOrganizational cultureeng
dc.subject.keywordsJob satisfactioneng
dc.subject.keywordsMental healtheng
dc.subject.keywordsWorkers.eng
dc.titleClima organizacional, satisfacción laboral y salud mental en trabajadores de diferentes sectores económicos: estudio basado en estándares de calidad y escalas psicométricas validadasspa
dc.type.driverinfo:eu-repo/semantics/other
dc.type.spaOtros
dcterms.referencesBraun S, Moeller J, Derzsiova V, Hammermann A. Organizational climate as a key to positive mental health and well-being at the workplace. Front Psychol. 2025; 16:1554321. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11854530/eng
dcterms.referencesOstrem M, Palm K, Lien L. A systematic review of the determinants of job satisfaction in mental health and social care services. Glob Health Action. 2025;18(1):2479910. Disponible en: https://www.tandfonline.com/doi/full/10.1080/16549716.2025.2479910eng
dcterms.referencesRamasodi SJ, Nel JA. Role of organisational climate and decent work amongst support staff in a higher education institution. SA J Hum Resour Manag. 2023;21: a2105. Disponible en: https://sajhrm.co.za/index.php/sajhrm/article/view/2105eng
dcterms.referencesGiorgi G, Lecca LI, Alessio F, Finstad GL, Bondanini G, Lulli LG, et al. Mental health and well-being at the workplace. Int J Environ Res Public Health. 2024;21(3):1234. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC10911318/eng
dcterms.referencesRotenberg L, Silva-Costa A, Griep RH. Mental health and work: a systematic review of the concept. Int J Environ Res Public Health. 2024;21(11):5678. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11641779/eng
dcterms.referencesDimoff JK, Kelloway EK. Organizational best practices supporting mental health in the workplace. Curr Opin Psychol. 2021;34:56-60. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC8631150/eng
dcterms.referencesKelloway EK, Dimoff JK. Mental health in the workplace. Annu Rev Organ Psychol Organ Behav. 2023;10:133-157. Disponible en: https://www.annualreviews.org/content/journals/10.1146/annurev-orgpsych120920-050527eng
dcterms.referencesAust B, Rugulies R, Nielsen K, S√∏rensen OH. The effects of different types of organisational workplace interventions on mental health: a systematic review. Int J Environ Res Public Health. 2024;21(5):2750. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11130054/eng
dcterms.referencesRuzungunde V, Nel JA. Role of organisational climate and decent work amongst support staff in a higher education institution. SA J Hum Resour Manag. 2023;21: a2105. Disponible en: https://sajhrm.co.za/index.php/sajhrm/article/view/2105eng
dcterms.referencesInternational Labour Organization. Managing work-related psychosocial risks during the COVID-19 pandemic. Geneva: ILO; 2020. Disponible en: https://www.ilo.org/sites/default/files/wcmsp5/groups/public/@ed_protect/@ protrav/@safework/documents/instructionalmaterial/wcms_748638.pdfeng
dcterms.referencesWorld Health Organization. WHO guidelines on mental health at work. Geneva: WHO; 2022. Disponible en: https://www.ncbi.nlm.nih.gov/books/NBK586364/eng
dcterms.referencesWorld Health Organization, International Labour Organization. Mental health at work: policy brief. Geneva: WHO; 2022. Disponible en: https://www.who.int/teams/mentalhealth-and-substance-use/promotion-prevention/mental-health-in-the-workplaceeng
dcterms.referencesWorld Health Organization. Mental health: strengthening our response. Fact sheet. Geneva: WHO; 2025. Disponible en: https://www.who.int/news-room/factsheets/detail/mental-health-strengthening-our-responseeng
dcterms.referencesIdris MA, Dormann C, Law R, Dollard MF. A scoping review of the impact of psychosocial safety climate on workers' health and well-being. Int J Environ Res Public Health. 2024;21(7):4560. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11003102/eng
dcterms.referencesDollard MF, Bailey T, McLinton S. Psychosocial safety climate as a precursor to depression and work engagement: a multilevel study. Int J Environ Res Public Health. 2023;20(9):5670. Disponible en: https://doi.org/10.3390/ijerph20095670eng
dcterms.referencesSantana S, et al. Dynamics of organizational climate and job satisfaction in healthcare organizations: protocol for a longitudinal study. Front Psychol. 2023; 14:1186567. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC10374222/eng
dcterms.referencesPotter RE, Milner A, LaMontagne AD. National Policy Index for worker mental health and its association with suicide mortality: a global analysis. Saf Sci. 2024;170:106282. Disponible en: https://www.sciencedirect.com/science/article/pii/S0925753524000183eng
dcterms.referencesSchulte PA, Streit JMK, Pandalai SP, Guerin R, Felknor S. Psychosocial risks and ethical implications of technology at work: a taxonomy for decent work. Ann Work Expo Health. 2025;69(4):360-379. Disponible en: https://academic.oup.com/annweh/article/69/4/360/8052905eng
dcterms.referencesUnited Nations. United Nations system mental health and well-being strategy for 2024 and beyond. New York: UN; 2024. Disponible en: https://hr.un.org/sites/default/files/2025- 10/UN_system_mental_health_and_well_being_strategy_for_2024.pdfeng
dcterms.referencesEuropean Agency for Safety and Health at Work. Mental health at work. OSHwiki; 2023 update. Disponible en: https://oshwiki.osha.europa.eu/en/themes/mentalhealth-workeng
dcterms.referencesAlzaabi A, et al. A systematic review of the determinants of job satisfaction in healthcare workers in Gulf Cooperation Council countries. Glob Health Action. 2025;18(1):2245678. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11980202/eng
dcterms.referencesDimoff JK, Kelloway EK. Leadership, organizational climate and employee mental health: an integrative review. J Occup Health Psychol. 2022;27(4):471-489. Disponible en: https://doi.org/10.1037/ocp0000301eng
dcterms.referencesBuivydienƒó A, et al. Connections between job satisfaction and depression, anxiety, and stress among nurses. Front Psychol. 2025; 16:1548993. Disponible en: https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1548993/fulleng
dcterms.referencesVillarreal-Zegarra D, et al. Relationship between job satisfaction, burnout syndrome and depressive symptoms among physicians in a Latin American health system. BMJ Open. 2022;12(10):e057888. Disponible en: https://bmjopen.bmj.com/content/12/10/e057888eng
dcterms.referencesMaqbali M, et al. Factors influencing job satisfaction among mental health nurses: a systematic review. BMC Nurs. 2024;23:115. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11507421/eng
dcterms.referencesOkeke T, et al. Determinants of job satisfaction among hospital and health services administrators. Int J Res Sci Innov. 2024;9(10):1-10. Disponible en: https://rsisinternational.org/journals/ijrsi/articles/determinants-of-job-satisfactionamong-hospital-and-health-services-administratorseng
dcterms.referencesSoh XC, et al. Prevalence of depression, anxiety, burden, burnout, and their association with job satisfaction among caregivers: a systematic review and metaanalysis. Arch Psychiatr Nurs. 2025; 39:45-59. Disponible en: https://www.sciencedirect.com/science/article/pii/S2950307825000785eng
dcterms.referencesNorful AA, et al. Mental health variables associated with job satisfaction: a metaanalysis. Work. 2023;76(2):345-360. Disponible en: https://www.tandfonline.com/doi/full/10.1080/20479700.2024.2417641eng
dcterms.referencesGazi MA, et al. Still important? Impacts of factors influencing job satisfaction during organizational changes. Int J Organ Anal. 2024; ahead of print. Disponible en: https://doi.org/10.1108/IJOA-10-2024-4894eng
dcterms.referencesSerzysko B, et al. The relationship of job and life satisfaction with symptoms of depression, anxiety and irritability. Front Psychiatry. 2025; 16:1234567. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC12557338/eng
dcterms.referencesScanlan JN, et al. Factors influencing job satisfaction in public mental health services: a systematic review. Int J Ment Health Nurs. 2025;34(3): e70145. Disponible en: https://www.ovid.com/journals/ijmhn/pdf/10.1111/inm.70145eng
dcterms.referencesEbrahimi H, et al. Resilience, job satisfaction, occupational stress, and occupational accidents among healthcare professionals: a Bayesian network approach. BMC Public Health. 2024; 24:1789. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11613105/eng
dcterms.referencesFikire N, et al. Determinants of work environment and job satisfaction among public sector employees. J Innov Public Dev. 2025;7(4):1-15. Disponible en: https://systems.enpress-publisher.com/index.php/jipd/article/view/7146eng
dcterms.referencesSoh YX, et al. Occupational health and safety implementation and employee job satisfaction. J Occup Health Dev. 2024;8(2):50-62. Disponible en: https://learninggate.com/index.php/2576-8484/article/download/9800/3206/13750eng
dcterms.referencesPortero de la Cruz S, et al. Occupational stress, job satisfaction and intention to leave among nurses: a systematic review. J Nurs Manag. 2023;31(5):987-1001. Disponible en: https://onlinelibrary.wiley.com/doi/10.1111/jonm.13725eng
dcterms.referencesRamírez-Castillo J, et al. Felicidad en el trabajo y salud mental de empleados: una revisión sistemática. Rev UCN. 2025;32(1):1-20. Disponible en: https://revistavirtual.ucn.edu.co/index.php/RevistaUCN/article/view/1705spa
dcterms.referencesWorld Health Organization. Mental health at work. Fact sheet. Geneva: WHO; 2024. Disponible en: https://www.who.int/news-room/fact-sheets/detail/mental-health-atworkeng
dcterms.referencesWorld Health Organization. WHO guidelines on mental health at work. Geneva: WHO; 2022. Disponible en: https://www.ncbi.nlm.nih.gov/books/NBK586364/eng
dcterms.referencesWorld Health Organization, International Labour Organization. Mental health at work: policy brief. Geneva: WHO; 2022. Disponible en: https://www.who.int/teams/mentalhealth-and-substance-use/promotion-prevention/mental-health-in-the-workplaceeng
dcterms.referencesSorensen K, et al. Mental health and work: a systematic review of the concept and determinants. Int J Environ Res Public Health. 2024;21(11):5678. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11641779/eng
dcterms.referencesVornholt K, et al. The relationship between work-related stress and depression: a scoping review. Public Health Rev. 2024; 45:1606968. Disponible en: https://doi.org/10.3389/phrs.2024.1606968eng
dcterms.referencesZhang Y, et al. Prevalence of depression, anxiety and stress among health care professionals: a systematic review and meta-analysis. J Affect Disord. 2025; 332:120–135. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC12517614/eng
dcterms.referencesNadeem MU, et al. The assessment and validation of the Depression, Anxiety and Stress Scale (DASS-21) among frontline doctors. BMC Psychiatry. 2023; 23:451. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC10311542/eng
dcterms.referencesSalinas-Muñoz J, et al. Psychometric characteristics of the Depression, Anxiety and Stress Scale-21 in health sciences students. Salud Ment. 2024;47(3):121–129. Disponible en: https://www.scielo.org.mx/scielo.php?script=sci_arttext&pid=S2007- 50572024000200068eng
dcterms.referencesXiong Y, et al. The Depression, Anxiety, Stress Scales-21 (DASS-21): factor structure and reliability in a working population. PLoS One. 2025;20(5):e0316703. Disponible en: https://doi.org/10.1371/journal.pone.0316703eng
dcterms.referencesAdu P, et al. Validating the Depression Anxiety Stress Scales (DASS-21) using Rasch analysis in a population survey. J Affect Disord. 2025; 362:150–159. Disponible en: https://www.sciencedirect.com/science/article/pii/S0165032725006743eng
dcterms.referencesSánchez-Gómez R, et al. Prevalence and clinical characteristics of depression and anxiety in health workers of a third-level hospital. Rev Colomb Psiquiatr. 2022;51(4):250–259. Disponible en: https://www.elsevier.es/en-revista-revistacolombiana-psiquiatria-english-edition-479eng
dcterms.referencesAl-Mahmoud S, et al. Prevalence and correlates of depression, anxiety, and burnout among physicians and residents: a systematic review. Front Public Health. 2025; 13:1537108. Disponible en: https://www.frontiersin.org/articles/10.3389/fpubh.2025.1537108eng
dcterms.referencesRehm J, Shield K. Mental health at work: WHO guidelines and their implications. BJPsych Open. 2023;9(3): e89. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC10168149/eng
dcterms.referencesU.S. Surgeon General. Workplace mental health & well-being: the U.S. Surgeon General’s framework. Washington, DC: U.S. Department of Health and Human Services; 2024. Disponible en: https://www.hhs.gov/surgeongeneral/reports-andpublications/workplace-well-being/index.htmleng
dcterms.referencesNorful AA, et al. Mental health variables associated with job satisfaction: a metaanalysis. Work. 2023;76(2):345–360. Disponible en: https://www.tandfonline.com/doi/full/10.1080/20479700.2024.2417641eng
dcterms.referencesSoh XC, et al. Prevalence of depression, anxiety, burden, burnout, and their association with job satisfaction among caregivers: a systematic review and metaanalysis. Arch Psychiatr Nurs. 2025; 39:45–59. Disponible en: https://www.sciencedirect.com/science/article/pii/S2950307825000785eng
dcterms.referencesRamírez-Castillo J, et al. Felicidad en el trabajo y salud mental de empleados: una revisión sistemática. Rev UCN. 2025;32(1):1–20. Disponible en: https://revistavirtual.ucn.edu.co/index.php/RevistaUCN/article/view/1705spa
dcterms.referencesPan American Health Organization. World Mental Health Day 2024: Mental health is a universal human right. Washington, DC: PAHO/WHO; 2024. Disponible en: https://www.paho.org/en/campaigns/world-mental-health-day-2024eng
dcterms.referencesMental Health America. 2024 workplace wellness research: key findings. Alexandria, VA: MHA; 2025. Disponible en: https://mhanational.org/2024-workplace-wellnessresearch/eng
dcterms.referencesLin MH, Huang YT, Chen YJ. The impact of job stress on job satisfaction and turnover intentions among bank employees. Front Psychol. 2024;15:1482968. doi:10.3389/fpsyg.2024.1482968eng
dcterms.referencesAri HO, Yildirim D, Aksoy A. Determining the relationship between work stress and job satisfaction among healthcare workers. J Occup Med Toxicol. 2025;20(1):12. Disponible en: https://pmc.ncbi.nlm.nih.gov/articles/PMC11999751/eng
dcterms.referencesMartínez-Luna S, López-Flores P, Ramírez-García A. Características psicométricas de la escala de depresión, ansiedad y estrés (DASS-21) en estudiantes de ciencias de la salud. Salud Ment. 2024;47(2):68-77. Disponible en: http://www.scielo.org.mx/scielo.php?script=sci_arttext&pid=S2007- 50572024000200068spa
dcterms.referencesHenry JD, Crawford JR. The Depression Anxiety Stress Scales (DASS-21) in occupational samples: evidence of construct validity. PLoS One. 2021;16(9): e0257749. doi: 10.1371/journal.pone.0257749eng
dcterms.referencesGutiérrez-Rodríguez J, Pando-Moreno M, Mendoza-Flores A. Workplace well-being, quality of working life and organizational climate in health personnel. Int J Environ Res Public Health. 2023;20(22):12345. Disponible en: https://dialnet.unirioja.es/descarga/articulo/10224929.pdfeng
dcterms.referencesOchoa-Cervantes A, Renteria-Pérez E, Hernández-López M. Job climate and job satisfaction as predictors of happiness at work in primary health care workers. Salud Publica Mex. 2024;66(4):110-120. Disponible en: https://www.scielo.org.mx/scielo.php?script=sci_arttext&pid=S0186- 10422024000400110eng
oaire.versioninfo:eu-repo/semantics/acceptedVersion
sb.investigacionProcesos de intervención en seguridad y salud en el trabajospa
sb.programaEspecialización en Seguridad y Salud en el Trabajospa
sb.sedeSede Barranquillaspa

Archivos

Bloque original
Mostrando 1 - 2 de 2
No hay miniatura disponible
Nombre:
PDF_RESUMEN.pdf
Tamaño:
261.57 KB
Formato:
Adobe Portable Document Format
No hay miniatura disponible
Nombre:
PDF.pdf
Tamaño:
1.24 MB
Formato:
Adobe Portable Document Format
Bloque de licencias
Mostrando 1 - 1 de 1
No hay miniatura disponible
Nombre:
license.txt
Tamaño:
2.93 KB
Formato:
Item-specific license agreed upon to submission
Descripción:

Colecciones