Percepción del personal asistencial sobre cultura de seguridad del paciente en el servicio de la unidad de cuidados intensivos neonatal en una IPS de Barranquilla
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Fecha
2018
Autores
Bielostozky Silva, Jenny
Gomez Blanco, Naydu
Porra Bentacour, Denis
Portillo Guerrero, Felicidad
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Ediciones Univerisidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
La Asamblea Mundial de la Salud adoptó una resolución sobre la seguridad del paciente, estipulando que la seguridad y calidad de la atención son dimensiones fundamentales de la cobertura sanitaria universal, tanto para las organizaciones como para sus funcionarios; siendo una prioridad, garantizar una atención segura mediante el enfoque prospectivo del riesgo, que minimicen las acciones inseguras. Objetivo de esta investigación Evaluar la percepción de la cultura de seguridad del paciente en el personal asistencial de la unidad de cuidados intensivos neonatal, en una IPS de la ciudad de Barranquilla en el año 2018. Bajo una metodología de tipo cuantitativo, descriptiva transversal, con una muestra de 62 trabajadores; utilizando como instrumento la encuesta Agency of Health care Research and Quality (AHRQ) versión en español, los cuales arrojaron como resultados De las doce dimensiones que se evaluaron se idéntico como fortaleza: Aprendizaje organizacional, notificación de eventos, trabajo en equipo y apoyo de la gerencia del hospital en cuanto a la seguridad del paciente se tiene. Y como plan de mejora se identificó: franqueza en la comunicación, feedbarck y comunicación, respuestas no punitivas a los errores, trabajo en equipo con las otras áreas, problemas en cambio de turno y/o transiciones entre los servicios, dotación de personal y apoyo de la organización administrativa dentro del servicio. En conclusión, el promedio global de respuestas negativas 24,5% respuestas neutras 23,7% y positivas el 51,9% para un total global de la adherencia de las políticas de seguridad, bajo la estrategia de la cultura de la seguridad del paciente clasificándose en oportunidad de mejora.
the World Health Assembly adopted a resolution on patient safety, stipulating that safety and quality of care are fundamental dimensions of universal health coverage, both for organizations and their officials; being a priority, ensuring safe care through the prospective approach to risk, minimizing unsafe actions. Objective of this investigation To evaluate the perception of the safety culture of the patient in the care personnel of the neonatal intensive care unit, in an IPS of the city of Barranquilla in the year 2018. Under a methodology of quantitative, descriptive cross-sectional type, with a sample of 62 workers; using as instrument the survey Agency of Health Care Research and Quality (AHRQ) Spanish version, which yielded as results Of the twelve dimensions that were evaluated was identical as foertaleza: Organizational learning, notification of events, teamwork and support of the Hospital management in terms of patient safety is had. And as an improvement plan it was identified: communication frankness, feedbarck and communication, non-punitive responses to errors, teamwork with the other areas, problems in turn change and / or transitions between services, staffing and support of the administrative organization within the service. In conclusion, the global average of negative responses 24.5% neutral responses 23.7% and positive 51.9% for a total global adherence to safety policies, under the strategy of the culture of patient safety classified as an opportunity for improvement.
the World Health Assembly adopted a resolution on patient safety, stipulating that safety and quality of care are fundamental dimensions of universal health coverage, both for organizations and their officials; being a priority, ensuring safe care through the prospective approach to risk, minimizing unsafe actions. Objective of this investigation To evaluate the perception of the safety culture of the patient in the care personnel of the neonatal intensive care unit, in an IPS of the city of Barranquilla in the year 2018. Under a methodology of quantitative, descriptive cross-sectional type, with a sample of 62 workers; using as instrument the survey Agency of Health Care Research and Quality (AHRQ) Spanish version, which yielded as results Of the twelve dimensions that were evaluated was identical as foertaleza: Organizational learning, notification of events, teamwork and support of the Hospital management in terms of patient safety is had. And as an improvement plan it was identified: communication frankness, feedbarck and communication, non-punitive responses to errors, teamwork with the other areas, problems in turn change and / or transitions between services, staffing and support of the administrative organization within the service. In conclusion, the global average of negative responses 24.5% neutral responses 23.7% and positive 51.9% for a total global adherence to safety policies, under the strategy of the culture of patient safety classified as an opportunity for improvement.
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Palabras clave
Políticas De Salud, Seguridad Del Paciente, Efectos Adversos, Health Policies, Patient Safety, Adverse Effects