Análisis de indicadores de gestión de las causas de cancelación de cirugía en un hospital de Ciénega 2021-2
Fecha
2023
Título de la revista
ISSN de la revista
Título del volumen
Editor
Ediciones Universidad Simón Bolívar
Facultad de Administración y Negocios
Facultad de Administración y Negocios
Resumen
Este estudio aborda la cancelación de cirugías programadas como indicador crítico de la calidad de la atención médica, destacando sus consecuencias tanto a nivel clínico como económico y social. A través de la evaluación de indicadores de gestión en una institución de Ciénaga, se exploran los factores administrativos y de pacientes que contribuyen a estas cancelaciones. La cancelación de cirugías está definida y contextualizada en el marco regulatorio colombiano. La investigación identifica deficiencias en la autorización de la EPS, falta de equipos y materiales, así como trámites preoperatorios incompletos. Además, se analizan los motivos del paciente, como negativa a la intervención y falta de presencia. El estudio destaca la importancia de abordar estos desafíos para mejorar la calidad de los servicios de salud y propone enfoques para optimizar la gestión administrativa y financiera en el contexto de las cancelaciones quirúrgicas. Este trabajo contribuye a una comprensión integral del problema y busca brindar herramientas para una atención médica más efectiva y eficiente.
This study addresses the cancellation of scheduled surgeries as a critical indicator of quality in medical care, highlighting its consequences at both a clinical and economic and social level. Through the evaluation of management indicators in an institution in Ciénaga, the administrative and patient-related factors that contribute to these cancellations are explored. The cancellation of surgeries is defined and contextualized in the Colombian regulatory framework. The investigation identifies deficiencies in EPS authorization, lack of equipment and materials, as well as incomplete preoperative procedures. In addition, the patient's reasons are analyzed, such as refusal of the intervention and lack of presence. The study highlights the importance of addressing these challenges to improve the quality of health services and proposes approaches to optimize administrative and financial management in the context of surgical cancellations. This work contributes to a comprehensive understanding of the problem and seeks to provide tools for more effective and efficient medical care.
This study addresses the cancellation of scheduled surgeries as a critical indicator of quality in medical care, highlighting its consequences at both a clinical and economic and social level. Through the evaluation of management indicators in an institution in Ciénaga, the administrative and patient-related factors that contribute to these cancellations are explored. The cancellation of surgeries is defined and contextualized in the Colombian regulatory framework. The investigation identifies deficiencies in EPS authorization, lack of equipment and materials, as well as incomplete preoperative procedures. In addition, the patient's reasons are analyzed, such as refusal of the intervention and lack of presence. The study highlights the importance of addressing these challenges to improve the quality of health services and proposes approaches to optimize administrative and financial management in the context of surgical cancellations. This work contributes to a comprehensive understanding of the problem and seeks to provide tools for more effective and efficient medical care.
Descripción
Palabras clave
Cancelación de cirugías, Sistemas de información administrativa, Calidad asistencial, Costos hospitalarios, Cancellation of surgeries, Administrative Information Systems, Quality of Care, Hospital Costs
