Diseño de un sistema de gestión tecnológico para la optimización de los procesos de mantenimiento vehicular de la empresa Truck Solutions Group S.A.S.
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Fecha
2022
Autores
Galet Villafañe, Richard De Jesús
Pertuz Legro, Osneider Enrique
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Ediciones Universidad Simón Bolívar
Facultad de Ingenierías
Facultad de Ingenierías
Resumen
Con el presente proyecto se brindará solución a las problemáticas existentes en una compañía de mantenimiento vehicular pesado en la costa atlántica a raíz de la falta de un sistema de gestión tecnológico que sistematice los procesos críticos que deben ejecutar en sus operaciones de mantenimiento. Actualmente en dicha compañía los procesos asociados a la recepción, planificación, ejecución, control, entrega y facturación de los servicios ofrecidos a sus clientes se ejecutan de manera manual a través de sus diferentes funcionarios, lo que genera retrasos y errores en el flujo de información que se debe transmitir a las áreas internas de la compañía y posteriormente al usuario final.
Mediante el diseño de un sistema de gestión tecnológico para la optimización de procesos de mantenimiento vehicular de la empresa TSG a través de una herramienta tecnológica integrada en todos los procesos críticos de la compañía que permita minimizar el error ocasionado por el factor humano y el tiempo en el que la información debe fluir en todas las áreas interesadas se pretende evidenciar una solución capaz de elevar la eficiencia de los procesos, mejorar la imagen de la compañía y aumentar sus ganancias.
Todos los aspectos relacionados al presente proyecto se encuentras detallados en el desarrollo del mismo y brindará al lector las herramientas necesarias para relacionarse con todos los conceptos aplicados y finalmente la opción de continuar el presente proyecto en otras fases aplicadas a los casos específicos de cada interesado.
This project will provide a solution to the existing problems in a heavy vehicle maintenance company on the Atlantic coast due to the lack of a technological management system that systematizes the critical processes that must be executed in their maintenance operations. Currently in this company the associated processes with the reception, planning, execution, control, delivery and invoicing of the offered services to its customers are manually executed by its different employees, which generates delays and errors in the information flow that must be transmitted to the internal areas of the company and subsequently to the final user. Developing a technological management system for the vehicle optimization maintenance processes of the company TSG by using an integrated technological tool in all the critical processes of the company that minimize the error caused by human factor and improves time for information flow in all the involved areas, it is intended to demonstrate a capable solution that increases the processes efficiency, improving the image of the company and raises its profits. All the aspects related to the present project are detailed in its development and will provide the reader with the necessary tools to reference to all the applied concepts and finally the option to continue the present project in other applied phases to the specific cases of each interested parties.
This project will provide a solution to the existing problems in a heavy vehicle maintenance company on the Atlantic coast due to the lack of a technological management system that systematizes the critical processes that must be executed in their maintenance operations. Currently in this company the associated processes with the reception, planning, execution, control, delivery and invoicing of the offered services to its customers are manually executed by its different employees, which generates delays and errors in the information flow that must be transmitted to the internal areas of the company and subsequently to the final user. Developing a technological management system for the vehicle optimization maintenance processes of the company TSG by using an integrated technological tool in all the critical processes of the company that minimize the error caused by human factor and improves time for information flow in all the involved areas, it is intended to demonstrate a capable solution that increases the processes efficiency, improving the image of the company and raises its profits. All the aspects related to the present project are detailed in its development and will provide the reader with the necessary tools to reference to all the applied concepts and finally the option to continue the present project in other applied phases to the specific cases of each interested parties.
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Palabras clave
Elaboración de proyectos, Mantenimiento vehicular