Implicaciones jurídicas del Burnout en la salud mental de los trabajadores de call centers en Barranquilla en el periodo 2020-2026
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Fecha
2026
Autores
Otero Posada, Sharon Michelle
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Ediciones Universidad Simón Bolívar
Facultad de Ciencias Jurídicas y Sociales
Facultad de Ciencias Jurídicas y Sociales
Resumen
El presente proyecto de investigación aborda una problemática critica en el sector de las telecomunicaciones, el cual se ha consolidado como un importante motor de empleo en Barranquilla y Colombia en general. La investigación parte de la perspectiva disciplinaria que integra aportes de la psicología, la sociología y el derecho, con el fundamento filosófico basado en Byung-Chul Han, autor de “La sociedad del cansancio”, que explica cómo en la actualidad la autoexigencia y el rendimiento constante puede generar problemas de salud mental.
El eje central de la investigación gira en torno las condiciones laborales dentro de los Call centers. Estos se caracterizan por tener un ambiente laboral en el que se le exige al trabajador que cumpla con índices de productividad, lo que propicia el desarrollo del Burnout, el cual, ha sido reconocido internacionalmente por la Organización Internacional de la Salud como un fenómeno laboral derivado del estrés crónico en el trabajo, y en Colombia ha sido incorporado como una enfermedad laboral a través del Decreto 0728 de 2025, junto con otras normativas como las leyes: 1010 de 2006 sobre acoso laboral, 1616 de 2013 sobre salud mental y la 2191 del 2022 que regula la desconexión laboral.
This research project addresses a critical issue within the telecommunications sector, which has established itself as a significant driver of employment in Barranquilla and Colombia at large. The research adopts an interdisciplinary perspective, integrating insights from psychology, sociology, and law, underpinned by the philosophical foundation of Byung-Chul Han’s The Burnout Society, which explores how modern-day self-exploitation and the demand for constant performance can lead to mental health crises. The core of the research revolves around working conditions within call centers. These environments are characterized by high-pressure demands to meet productivity indices, which foster the development of "burnout", a phenomenon recognized by the World Health Organization as an occupational syndrome resulting from chronic workplace stress. In Colombia, this has been formally incorporated as an occupational disease through Decree 0728 of 2025, alongside other key regulations such as Law 1010 of 2006 (on workplace harassment), Law 1616 of 2013 (on mental health), and Law 2191 of 2022 (regulating the right to disconnect).
This research project addresses a critical issue within the telecommunications sector, which has established itself as a significant driver of employment in Barranquilla and Colombia at large. The research adopts an interdisciplinary perspective, integrating insights from psychology, sociology, and law, underpinned by the philosophical foundation of Byung-Chul Han’s The Burnout Society, which explores how modern-day self-exploitation and the demand for constant performance can lead to mental health crises. The core of the research revolves around working conditions within call centers. These environments are characterized by high-pressure demands to meet productivity indices, which foster the development of "burnout", a phenomenon recognized by the World Health Organization as an occupational syndrome resulting from chronic workplace stress. In Colombia, this has been formally incorporated as an occupational disease through Decree 0728 of 2025, alongside other key regulations such as Law 1010 of 2006 (on workplace harassment), Law 1616 of 2013 (on mental health), and Law 2191 of 2022 (regulating the right to disconnect).
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Implicaciones jurídicas, Burnout, Salud mental, Call Centers, Barranquilla
