Apropiación de los derechos del consumidor como vía de empoderamiento estudiantil: un estudio de caso en la Universidad Simón Bolívar en el año 2026
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Fecha
2026
Autores
Rolón Bolaño, Judith María
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Ediciones Universidad Simón Bolívar
Facultad de Ciencias Jurídicas y Sociales
Facultad de Ciencias Jurídicas y Sociales
Resumen
La educación superior en Colombia ha experimentado importantes transformaciones derivadas de la expansión de la oferta académica, el fortalecimiento de los mecanismos de aseguramiento de la calidad y la consolidación de marcos normativos orientados a la protección de los usuarios de los servicios educativos. En este contexto, ha surgido un creciente interés por analizar la posición jurídica de los estudiantes dentro de las instituciones de educación superior, particularmente en aquellos escenarios donde las relaciones académicas se desarrollan mediante contratos de adhesión, reglamentos institucionales y mecanismos administrativos que pueden generar situaciones de desequilibrio entre las partes. Esta investigación analiza la apropiación de los derechos del consumidor como una vía para fortalecer el empoderamiento estudiantil en la Universidad Simón Bolívar durante el año 2026, partiendo del reconocimiento de que los estudiantes, además de ser titulares del derecho fundamental a la educación, pueden asumir la condición de consumidores de servicios educativos.
El estudio tuvo como propósito examinar los mecanismos normativos e institucionales que protegen a los estudiantes, identificar las herramientas disponibles para la defensa de sus derechos y evaluar la importancia del conocimiento jurídico como elemento que favorece la participación dentro de la comunidad universitaria. Para ello, se desarrolló una investigación bajo el paradigma histórico-hermenéutico, con enfoque mixto y método inductivo, combinando la revisión documental de normas, jurisprudencia, doctrina y reglamentación institucional con el diseño de instrumentos orientados a la recolección de información sobre el nivel de conocimiento estudiantil respecto a los derechos del consumidor.
Higher education in Colombia has undergone significant transformations resulting from the expansion of academic offerings, the strengthening of quality assurance mechanisms, and the consolidation of regulatory frameworks aimed at protecting users of educational services. In this context, growing interest has emerged in analyzing the legal position of students within higher education institutions, particularly in situations where academic relationships are governed by adhesion contracts, institutional regulations, and administrative procedures that may generate imbalances between the parties. This research examines the appropriation of consumer rights as a means of strengthening student empowerment at Universidad Simón Bolívar during 2026, based on the recognition that students, in addition to being holders of the fundamental right to education, may also be considered consumers of educational services. The study aimed to examine the regulatory and institutional mechanisms that protect students, identify the tools available for the defense of their rights, and evaluate the importance of legal knowledge as a factor that promotes active participation within the university community. To achieve this objective, the research was conducted under the historical-hermeneutic paradigm, using a mixed-methods approach and an inductive method. The study combined documentary analysis of legislation, case law, academic doctrine, and institutional regulations with the design of instruments intended to collect information regarding students’ level of knowledge about consumer rights.
Higher education in Colombia has undergone significant transformations resulting from the expansion of academic offerings, the strengthening of quality assurance mechanisms, and the consolidation of regulatory frameworks aimed at protecting users of educational services. In this context, growing interest has emerged in analyzing the legal position of students within higher education institutions, particularly in situations where academic relationships are governed by adhesion contracts, institutional regulations, and administrative procedures that may generate imbalances between the parties. This research examines the appropriation of consumer rights as a means of strengthening student empowerment at Universidad Simón Bolívar during 2026, based on the recognition that students, in addition to being holders of the fundamental right to education, may also be considered consumers of educational services. The study aimed to examine the regulatory and institutional mechanisms that protect students, identify the tools available for the defense of their rights, and evaluate the importance of legal knowledge as a factor that promotes active participation within the university community. To achieve this objective, the research was conducted under the historical-hermeneutic paradigm, using a mixed-methods approach and an inductive method. The study combined documentary analysis of legislation, case law, academic doctrine, and institutional regulations with the design of instruments intended to collect information regarding students’ level of knowledge about consumer rights.
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Palabras clave
Derechos del consumidor, Empoderamiento estudiantil, Servicios educativos, Participación universitaria, Protección jurídica
