Propuesta de una metodología tecnológica para la gestión académica integral del Centro Tecnológico de Cúcuta
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Fecha
2026
Autores
Duarte Gómez, Edwin Hernney
Torres Uribe, Germán Javier
Suarez Rodríguez, Ricardo Alfredo
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Ediciones Universidad Simón Bolívar
Facultad de Ciencias Jurídicas y Sociales
Facultad de Ciencias Jurídicas y Sociales
Resumen
El presente estudio tuvo como propósito proponer una metodología tecnológica para fortalecer la trazabilidad y la eficiencia de los procesos de gestión académica del Centro
Tecnológico de Cúcuta, para mejorar la toma de decisiones y optimizar el manejo de la información institucional. La investigación abordó cuatro áreas fundamentales: Promoción,
Divulgación y Atención al Ciudadano; Admisiones y Matrículas; Formación para el Trabajo y Desarrollo Humano y Egresados, ya que estas son importantes en la interacción
institucional con la comunidad estudiantil.
La metodología utilizada tuvo un enfoque mixto, integrando técnicas cuantitativas, encuestas estructuradas, con cualitativas, entrevistas semiestructuradas. Esto permitió identificar una visión integral de los procesos, las dificultades en la fragmentación de la información, falta de trazabilidad y limitada articulación entre dependencias. El análisis evidenció la necesidad de fortalecer los mecanismos digitales encargados del registro, la organización y el seguimiento de datos académicos.
Como resultado, se diseñó una metodología tecnológica basada en el ciclo PHVA (Planear, Hacer, Verificar y Actuar), que orienta la planeación, ejecución y mejora continua de los
procesos académicos. Esta propuesta integra lineamientos de gobernanza de datos, estandarización de procedimientos, digitalización progresiva, uso de herramientas
tecnológicas accesibles y paneles de seguimiento para monitoreo institucional. El modelo contribuye a mejorar la organización de la información, optimizar los tiempos y consolidar la toma de decisiones.
Se concluye que la propuesta metodológica constituye un recurso viable y pertinente para fortalecer la gestión académica del CTC, articulando tecnología, procesos y talento humano, promoviendo una cultura de calidad, la trazabilidad y la mejora continua
The purpose of this study was to propose a technological methodology to strengthen the traceability and efficiency of the academic management processes at the Cúcuta Technology Center, in order to improve decision-making and optimize the management of institutional information. The research addressed four fundamental areas: Promotion, Outreach, and Citizen Services; Admissions and Enrollment; Training for Work and Human Development; and Graduates, as these are important in institutional interaction with the student community. The methodology used had a mixed approach, integrating quantitative techniques, structured surveys, with qualitative techniques, semi-structured interviews. This allowed for the identification of a comprehensive view of the processes, the difficulties in the fragmentation of information, lack of traceability, and limited coordination between departments. The analysis highlighted the need to strengthen the digital mechanisms responsible for the registration, organization, and monitoring of academic data. As a result, a technological methodology based on the PDCA cycle (Plan, Do, Check, Act) was designed to guide the planning, execution, and continuous improvement of academic processes. This proposal integrates data governance guidelines, procedural standardization, progressive digitization, the use of accessible technological tools, and monitoring panels for institutional oversight. The model contributes to improving the organization of information, optimizing time, and consolidating decision-making. It is concluded that the methodological proposal constitutes a viable and relevant resource for strengthening the academic management of the CTC, articulating technology, processes, and human talent, promoting a culture of quality, traceability, and continuous improvement.
The purpose of this study was to propose a technological methodology to strengthen the traceability and efficiency of the academic management processes at the Cúcuta Technology Center, in order to improve decision-making and optimize the management of institutional information. The research addressed four fundamental areas: Promotion, Outreach, and Citizen Services; Admissions and Enrollment; Training for Work and Human Development; and Graduates, as these are important in institutional interaction with the student community. The methodology used had a mixed approach, integrating quantitative techniques, structured surveys, with qualitative techniques, semi-structured interviews. This allowed for the identification of a comprehensive view of the processes, the difficulties in the fragmentation of information, lack of traceability, and limited coordination between departments. The analysis highlighted the need to strengthen the digital mechanisms responsible for the registration, organization, and monitoring of academic data. As a result, a technological methodology based on the PDCA cycle (Plan, Do, Check, Act) was designed to guide the planning, execution, and continuous improvement of academic processes. This proposal integrates data governance guidelines, procedural standardization, progressive digitization, the use of accessible technological tools, and monitoring panels for institutional oversight. The model contributes to improving the organization of information, optimizing time, and consolidating decision-making. It is concluded that the methodological proposal constitutes a viable and relevant resource for strengthening the academic management of the CTC, articulating technology, processes, and human talent, promoting a culture of quality, traceability, and continuous improvement.
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Palabras clave
Gestión de datos, PHVA, Gobernanza de datos, Transformación digital, Metodología tecnológica
