Propuesta de diseño del proceso de calidad para implementación de ERP
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Fecha
2021
Autores
Díaz Rodríguez, Celina Rosa
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Ediciones Universidad Simón Bolívar
Facultad de Ingenierías
Facultad de Ingenierías
Resumen
Seguridad Atlas Ltda., es una empresa que cuenta con una trayectoria de más de 45 años en el mercado de la Seguridad Privada en Colombia, un capital humano altamente competitivo y un sólido portafolio de soluciones para diferentes sectores.
Seguridad Atlas Ltda., en la actualidad cuenta con las certificaciones ISO 9001:2015, ISO 14001: 2015, ISO 28000: 2007, ISO 45001: 2018, ISO 18788: 2015, ISO/IEC 27001: 2013 y BASC.
Al encontrarse certificada en la norma ISO 27001: 2013 surge la necesidad de revisar la seguridad de la información, específicamente en el respaldo de la información, lo que permitirá la continuidad de su negocio. Por esta razón, se recomienda la construcción del diseño del proceso de Calidad para implementación de la ERP, lo que permitirá optimizar el proceso y brindar una oportuna respuesta al cliente, garantizando así su satisfacción con nuestro servicio.
Los procesos de Seguridad Atlas Ltda. no se encuentran integrados, existen diferentes plataformas tecnológicas para cada uno de sus procesos lo que no permite una unificación de procesos.
No existe una minería de datos actual que permita la toma de decisiones en cuanto al área comercial y de mercadeo.
No existe actualmente en la unidad de negocios de protección una plataforma que le permita al cliente interactuar con la organización por este medio.
Los procesos de Seguridad Atlas Ltda., no se encuentran integrados, existen diferentes plataformas tecnológicas para cada uno de sus procesos, por lo que se ve necesaria la implementación de un ERP que permita la simplificación, recolección y unificación de datos, lo que garantizará una toma de decisiones oportuna y estratégica, mejorando así su participación en el mercado y otorgando un valor agregado a la prestación de sus servicios.
La estrategia para abordar es la diferenciación en el mercado, ser una empresa que se diferencia en la prestación de su servicio, siendo este completo y personalizado comprometido con la calidad en la atención de sus clientes. Los resultados indican que la incorporación de la ERP en las empresas influye notablemente en su estructura organizacional.
Se pretende ser el proyecto más importante que ha emprendido la compañía en los últimos años y hace parte de la estrategia corporativa, que la llevará en el 2022 a ser la empresa más moderna e innovadora en Gestión Integral de Riesgos en Seguridad.
El alcance inicial de este proyecto (Fase 1) impacta el 100% del proceso de Calidad, la fase 2 comprende la mayor parte de sus procesos incluyendo las áreas: comercial, gestión humana, compras, inventarios, programación, servicio al cliente, facturación, entre otras areas de la organización.
En un gran esfuerzo económico y de implementación pero que sin lugar a dudas logrará que Seguridad Atlas Ltda sea una organización más competitiva en el mercado, con mejor servicio y estructurada con procesos más ágiles y confiables.
Seguridad Atlas Ltda., is a company that has more than 45 years of experience in the Private Security market in Colombia, a highly competitive human capital and a solid portfolio of solutions for different sectors. Seguridad Atlas Ltda., currently has ISO 9001:2015, ISO 14001: 2015, ISO 28000: 2007, ISO 45001: 2018, ISO 18788: 2015, ISO/IEC 27001: 2013 and BASC certifications. Being certified in iso 27001: 2013 the need arises to review the security of information, specifically in the backup ofinformation, which will allow the continuity of your business. For this reason, it is recommended to build the design of the Quality process for implementation of the ERP, which will optimize the process and provide a timely response to the customer,thus guaranteeing their satisfaction with ourservice. The processes of Atlas Security Ltda. are not integrated, there are different technological platforms for each of its processes which does not allow a unification of processes. There is no current data mining that allows decision-making in the commercial and marketing area. There is currently no platform in the protection business unit that allows the customer to interact with the organization by this means. The processes of Seguridad Atlas Ltda., are not integrated, there are different technological platforms for each of its processes, so it is necessary to implement an ERP that allows the simplification, collection and unification of data, which will guarantee a timely and strategic decision-making, thus improving its participation in the market and giving added value to the provision of its services. The strategy to address is differentiation in the market, being a company that differs in the provision of its service, being this complete and personalized committed to quality in the attention of its customers. The results indicate that the incorporation of ERP in companies significantly influences their organizational structure. It is intended to be the most important project that the company has undertaken in recent years and is part of the corporate strategy, which will lead it in 2022 to be the most modern and innovative company in Comprehensive Security Risk Management. The initial scope of this project (Phase 1) impacts 100% of the Quality process, phase 2 comprises most of its processes including the areas: commercial, human management, purchasing, inventories, scheduling, customer service, billing, among otherareas of the organization. It is a great economic and implementation effort but that will undoubtedly make Security Atlas Ltda a more competitive organization in the market, with better service and structured with more agile and reliable processes.
Seguridad Atlas Ltda., is a company that has more than 45 years of experience in the Private Security market in Colombia, a highly competitive human capital and a solid portfolio of solutions for different sectors. Seguridad Atlas Ltda., currently has ISO 9001:2015, ISO 14001: 2015, ISO 28000: 2007, ISO 45001: 2018, ISO 18788: 2015, ISO/IEC 27001: 2013 and BASC certifications. Being certified in iso 27001: 2013 the need arises to review the security of information, specifically in the backup ofinformation, which will allow the continuity of your business. For this reason, it is recommended to build the design of the Quality process for implementation of the ERP, which will optimize the process and provide a timely response to the customer,thus guaranteeing their satisfaction with ourservice. The processes of Atlas Security Ltda. are not integrated, there are different technological platforms for each of its processes which does not allow a unification of processes. There is no current data mining that allows decision-making in the commercial and marketing area. There is currently no platform in the protection business unit that allows the customer to interact with the organization by this means. The processes of Seguridad Atlas Ltda., are not integrated, there are different technological platforms for each of its processes, so it is necessary to implement an ERP that allows the simplification, collection and unification of data, which will guarantee a timely and strategic decision-making, thus improving its participation in the market and giving added value to the provision of its services. The strategy to address is differentiation in the market, being a company that differs in the provision of its service, being this complete and personalized committed to quality in the attention of its customers. The results indicate that the incorporation of ERP in companies significantly influences their organizational structure. It is intended to be the most important project that the company has undertaken in recent years and is part of the corporate strategy, which will lead it in 2022 to be the most modern and innovative company in Comprehensive Security Risk Management. The initial scope of this project (Phase 1) impacts 100% of the Quality process, phase 2 comprises most of its processes including the areas: commercial, human management, purchasing, inventories, scheduling, customer service, billing, among otherareas of the organization. It is a great economic and implementation effort but that will undoubtedly make Security Atlas Ltda a more competitive organization in the market, with better service and structured with more agile and reliable processes.
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Sistema integrado de gestión, ERP, Tecnología, Calidad